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Kualitas Website diukur lewat Functionality, Security, Usability, Efficiency, Maintainability, serta Portability menggunakan skala Likert 1–5, sementara perilaku pengguna direpresentasikan oleh kepuasan dan niat menggunakan kembali. Responden terdiri dari calon siswa, siswa aktif, dan orang tua siswa (total 100; sampel 80). Hasil pengukuran menunjukkan mayoritas indikator berada pada kategori sangat baik, termasuk keamanan dan kejelasan informasi, namun tampilan antarmuka (indikator U2) mencatat nilai 0% dan membutuhkan redesign.",{"@graph":63,"@context":120},[64,81,103],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,72,75,78],{"item":68,"name":69,"@type":70,"position":71},"https://docshare.wps.com","Home","ListItem",1,{"item":73,"name":9,"@type":70,"position":74},"https://docshare.wps.com/id/document/",2,{"item":76,"name":31,"@type":70,"position":77},"https://docshare.wps.com/id/document/penelitian-laporan/",3,{"item":79,"name":59,"@type":70,"position":80},"https://docshare.wps.com/id/document/analysis-of-user-behavior-and-service-limits-of-the-online-ppdb-system-at-smk-negeri-1-tanjung-agung-using-webqual-40/186025/",4,{"url":79,"name":59,"@type":82,"image":83,"author":88,"headline":59,"publisher":91,"fileFormat":94,"inLanguage":57,"description":61,"dateModified":95,"datePublished":96,"encodingFormat":94,"isAccessibleForFree":97,"interactionStatistic":98},"DigitalDocument",{"url":84,"@type":85,"width":86,"height":87},"https://docshare.wps.com/thumbnails/analysis-of-user-behavior-and-service-limits-of-the-online-ppdb-system-at-smk-negeri-1-tanjung-agung-using-webqual-40/186025.png","ImageObject",300,407,{"name":89,"@type":90},"Liam","Person",{"url":68,"name":92,"@type":93},"DocShare","Organization","application/pdf","2026-10-08","2026-09-02",true,{"@type":99,"interactionType":100,"userInteractionCount":102},"InteractionCounter",{"@type":101},"ViewAction",10,{"@type":104,"mainEntity":105},"FAQPage",[106,112,116],{"name":107,"@type":108,"acceptedAnswer":109},"Bagaimana populasi dan sampel responden dalam analisis ini?","Question",{"text":110,"@type":111},"Populasi berjumlah 100 dengan sampel 80. Responden terdiri dari calon siswa, siswa aktif, dan orang tua siswa masing-masing 30%, 40%, dan 30% dari populasi.","Answer",{"name":113,"@type":108,"acceptedAnswer":114},"Apa saja dimensi yang digunakan untuk mengukur kualitas website pada WebQual 4.0?",{"text":115,"@type":111},"Kualitas website diukur melalui Functionality, Security, Usability, Efficiency, Maintainability, dan Portability. Setiap indikator dinilai menggunakan skala Likert 1–5.",{"name":117,"@type":108,"acceptedAnswer":118},"Indikator apa yang menunjukkan kebutuhan redesign pada tampilan situs?",{"text":119,"@type":111},"Indikator U2 tentang tampilan situs menarik & profesional tercatat 0% (⚠), sehingga direkomendasikan perlu redesign.","https://schema.org",{"og:url":79,"og:type":122,"og:title":59,"og:site_name":92,"og:description":61},"article",{"robots":124,"canonical":79},"index,follow",{"doc_id":126,"site_id":56},186025,1788370520,{"code":4,"msg":5,"data":129},{"doc_id":126,"user_id":130,"nickname":89,"user_avatar":131,"doc_module":4,"category_id":30,"category_name":31,"doc_title":59,"doc_description":61,"doc_content":132,"file_id":133,"file_url":134,"file_type":135,"file_size":136,"view_count":102,"is_deleted":4,"is_public":71,"is_downloadable":71,"audit_status":71,"page_count":137,"language":138,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":139,"faqs":140,"seo_title":141,"seo_description":61,"update_tm":127,"read_time":142},8796095461564,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","| No | Kelompok\u003Cbr>Pengguna | Populasi | Sampel | Proporsi |\n| --- | --- | --- | --- | --- |\n| 1 | Calon Siswa | 30 | 24 | 30% |\n| 2 | Siswa Aktif | 40 | 32 | 40% |\n| 3 | Orang Tua Siswa | 30 | 24 | 30% |\n|  | Total | 100 | 80 | 100% |\n\n\n| Variabel | Dimensi | Indikator | Skala |\n| --- | --- | --- | --- |\n| Kualitas\u003Cbr>Website\u003Cbr>(X) | Functionality | Kelengkapan,\u003Cbr>kedetailan\u003Cbr>informasi,\u003Cbr>kejelasan\u003Cbr>persyaratan | Likert\u003Cbr>1–5 |\n|  | Security | Rasa aman,\u003Cbr>perlindungan\u003Cbr>data,\u003Cbr>kepercayaan | Likert\u003Cbr>1–5 |\n|  | Usability | Navigasi,\u003Cbr>tampilan,\u003Cbr>struktur menu,\u003Cbr>kemudahan | Likert\u003Cbr>1–5 |\n|  | Efficiency | Kecepatan\u003Cbr>respon,\u003Cbr>konfirmasi\u003Cbr>sistem | Likert\u003Cbr>1–5 |\n|  | Maintainability | Solusi\u003Cbr>masalah,\u003Cbr>pemenuhan\u003Cbr>harapan | Likert\u003Cbr>1–5 |\n|  | Portability | Aksesibilitas\u003Cbr>multi\u003Cbr>perangkat,\u003Cbr>kecepatan\u003Cbr>loading | Likert\u003Cbr>1–5 |\n| Perilaku\u003Cbr>Pengguna\u003Cbr>(Y) | Kepuasan &\u003Cbr>Niat Ulang | Kepuasan\u003Cbr>keseluruhan,\u003Cbr>minat\u003Cbr>menggunakan\u003Cbr>kembali | Likert\u003Cbr>1–5 |\n\n| Ind\u003Cbr>. | Pernyataan | S\u003Cbr>T\u003Cbr>S | T\u003Cbr>S | N | S | SS | %\u003Cbr>Positif |\n| --- | --- | --- | --- | --- | --- | --- | --- |\n\n\n| F1 | Informasi\u003Cbr>ditampilkan\u003Cbr>lengkap &\u003Cbr>detail | 1 | 1 | 5 | 49 | 24 | 91,3% |\n| --- | --- | --- | --- | --- | --- | --- | --- |\n| F2 | Kedetailan\u003Cbr>informasi\u003Cbr>memadai | 1 | 0 | 6 | 47 | 26 | 91,3% |\n| F3 | Persyaratan\u003Cbr>pendaftaran\u003Cbr>jelas | 1 | 0 | 3 | 53 | 23 | 95,0% |\n\n\n| Ind\u003Cbr>. | Pernyataan | STS | TS | N | S | SS | %\u003Cbr>Positif |\n| --- | --- | --- | --- | --- | --- | --- | --- |\n| S1 | Rasa aman\u003Cbr>bertransaksi/\u003Cbr>mendaftar | 1 | 0 | 1 | 56 | 22 | 97,5% |\n| S2 | Data pribadi\u003Cbr>terlindungi\u003Cbr>dengan baik | 1 | 0 | 0 | 55 | 24 | 98,8% |\n| S3 | Situs\u003Cbr>memberikan\u003Cbr>rasa percaya | 1 | 0 | 3 | 54 | 22 | 95,0% |\n\n\n| Ind\u003Cbr>. | Pernyataa\u003Cbr>n | ST\u003Cbr>S | T\u003Cbr>S | N | S | S\u003Cbr>S | %\u003Cbr>Positi\u003Cbr>f |\n| --- | --- | --- | --- | --- | --- | --- | --- |\n| U1 | Navigasi\u003Cbr>menu jelas\u003Cbr>& mudah | 1 | 2 | 0 | 3 8 | 39 | 96,3% |\n| U2 | Tampilan\u003Cbr>situs\u003Cbr>menarik &\u003Cbr>profesional | 53 | 0 | 2 7 | 0 | 0 | 0% ⚠ |\n| U3 | Struktur\u003Cbr>menu\u003Cbr>tertata\u003Cbr>dengan baik | 1 | 2 | 0 | 3 8 | 39 | 96,3% |\n| U4 | Mudah\u003Cbr>menemukan\u003Cbr>informasi | 1 | 0 | 3 | 4 0 | 36 | 95,0% |\n\n\n| U5 | Desain\u003Cbr>sesuai\u003Cbr>dengan\u003Cbr>layanan | 1 | 0 | 4 | 4 2 | 33 | 93,8% |\n| --- | --- | --- | --- | --- | --- | --- | --- |\n| U6 | Pengalaman\u003Cbr>pengguna\u003Cbr>positif | 1 | 0 | 4 | 4 1 | 34 | 93,8% |\n| U7 | Tata letak\u003Cbr>situs baik | 1 | 1 | 3 | 4 7 | 28 | 93,8% |\n\n| Ind\u003Cbr>. | Pernyataan | STS | T\u003Cbr>S | N | S | S\u003Cbr>S | %\u003Cbr>Positif |\n| --- | --- | --- | --- | --- | --- | --- | --- |\n| M1 | Sistem\u003Cbr>memberi\u003Cbr>solusi jika\u003Cbr>ada masalah | 1 | 0 | 6 | 4 2 | 3 1 | 91,3% |\n| M2 | Sistem\u003Cbr>memenuhi\u003Cbr>harapan\u003Cbr>pengguna | 1 | 0 | 5 | 4 2 | 3 2 | 92,5% |\n| M3 | Sistem\u003Cbr>sangat\u003Cbr>membantu\u003Cbr>pendaftaran | 1 | 0 | 4 | 4 7 | 2 8 | 93,8% |\n\n\n| Ind. | Pernyataan | STS | TS | N | S | SS | % Positif |\n| --- | --- | --- | --- | --- | --- | --- | --- |\n| P1 | Diakses lancar dari berbagai perangkat | 1 | 0 | 1 | 54 | 24 | 97,5% |\n\n\n| P2 | Kecepatan loading halaman cukup cepat | 2 | 3 | 1 | 45 | 29 | 92,6% |\n| --- | --- | --- | --- | --- | --- | --- | --- |\n\n\n| 7 | Portability | Multi\u003Cbr>perangkat &\u003Cbr>loading | >92% | Sangat\u003Cbr>Baik |\n| --- | --- | --- | --- | --- |\n\n\n| No | Dimensi | Indikator\u003Cbr>Utama | %\u003Cbr>Positif | Kategori |\n| --- | --- | --- | --- | --- |\n| 1 | Functionality | Kelengkapan\u003Cbr>& kejelasan\u003Cbr>informasi | >91% | Sangat\u003Cbr>Baik |\n| 2 | Security | Keamanan\u003Cbr>&\u003Cbr>perlindungan\u003Cbr>data | >95% | Sangat\u003Cbr>Baik |\n| 3 | Usability (6\u003Cbr>ind.) | Navigasi,\u003Cbr>struktur,\u003Cbr>kemudahan | >93% | Sangat\u003Cbr>Baik |\n| 4 | Usability – U2\u003Cbr>(tampilan) | Desain\u003Cbr>visual\u003Cbr>antarmuka | 0% ⚠ | Perlu\u003Cbr>Redesign |\n| 5 | Efficiency | Kecepatan\u003Cbr>respon &\u003Cbr>konfirmasi | >93% | Sangat\u003Cbr>Baik |\n| 6 | Maintainability | Solusi\u003Cbr>masalah &\u003Cbr>kepuasan | >91% | Sangat\u003Cbr>Baik |","cbCaivuz5LGpcW3Z","https://ap.wps.com/l/cbCaivuz5LGpcW3Z","pdf",744381,6,"Indonesian","# Kelompok Pengguna dan Proporsi\n# Variabel dan Dimensi Penilaian (WebQual 4.0)\n# Hasil Pengukuran Functionality\n# Hasil Pengukuran Security\n# Hasil Pengukuran Usability (Navigasi, Tampilan, Struktur)\n# Hasil Pengukuran Efficiency, Maintainability, dan Portability\n# Rekapitulasi Nilai Persentase dan Kategori","[{\"question\":\"Bagaimana populasi dan sampel responden dalam analisis ini?\",\"answer\":\"Populasi berjumlah 100 dengan sampel 80. Responden terdiri dari calon siswa, siswa aktif, dan orang tua siswa masing-masing 30%, 40%, dan 30% dari populasi.\"},{\"question\":\"Apa saja dimensi yang digunakan untuk mengukur kualitas website pada WebQual 4.0?\",\"answer\":\"Kualitas website diukur melalui Functionality, Security, Usability, Efficiency, Maintainability, dan Portability. Setiap indikator dinilai menggunakan skala Likert 1–5.\"},{\"question\":\"Indikator apa yang menunjukkan kebutuhan redesign pada tampilan situs?\",\"answer\":\"Indikator U2 tentang tampilan situs menarik \\u0026 profesional tercatat 0% (⚠), sehingga direkomendasikan perlu redesign.\"}]","Analisis Perilaku Pengguna Batas Layanan Sistem PPDB Online di SMK Negeri 1 Tanjung Agung Menggunakan Webqual 4.0 | PDF",9]