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Kereta Api Indonesia Daerah Operasi 3 Cirebon - Studi Kasus di Stasiun Kejaksan Kota Cirebon","","Analisis implementasi kebijakan peningkatan mutu pelayanan PT. Kereta Api Indonesia Daerah Operasi 3 Cirebon berfokus pada standardisasi fasilitas di Stasiun Kejaksan Kota Cirebon. Realisasi fasilitas penumpang baru mencapai sekitar 92% dan fasilitas penunjang seperti sewa tempat jualan, counter majalah, pusat pertokoan, apotek, salon, ruang relaksasi, serta hotspot belum menyesuaikan standar. Penelitian menggunakan metode deskriptif kualitatif, teknik studi literatur, observasi, serta wawancara mendalam dengan pegawai dan pengguna, dengan analisis reduksi-data, penyajian, verifikasi, kesimpulan, dan validasi triangulasi.",{"@graph":63,"@context":119},[64,81,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,72,75,78],{"item":68,"name":69,"@type":70,"position":71},"https://docshare.wps.com","Home","ListItem",1,{"item":73,"name":9,"@type":70,"position":74},"https://docshare.wps.com/id/document/",2,{"item":76,"name":31,"@type":70,"position":77},"https://docshare.wps.com/id/document/penelitian-laporan/",3,{"item":79,"name":59,"@type":70,"position":80},"https://docshare.wps.com/id/document/analysis-of-the-implementation-of-service-quality-improvement-policy-at-pt-kereta-api-indonesia-daerah-operasi-3-cirebon-case-study-at-kejaksan-station-cirebon-city/229920/",4,{"url":79,"name":59,"@type":82,"image":83,"author":88,"headline":59,"publisher":91,"fileFormat":94,"inLanguage":57,"description":61,"dateModified":95,"datePublished":96,"encodingFormat":94,"isAccessibleForFree":97,"interactionStatistic":98},"DigitalDocument",{"url":84,"@type":85,"width":86,"height":87},"https://docshare.wps.com/thumbnails/analysis-of-the-implementation-of-service-quality-improvement-policy-at-pt-kereta-api-indonesia-daerah-operasi-3-cirebon-case-study-at-kejaksan-station-cirebon-city/229920.png","ImageObject",300,407,{"name":89,"@type":90},"Nguyễn Văn Học","Person",{"url":68,"name":92,"@type":93},"DocShare","Organization","application/pdf","2026-09-30","2026-09-10",true,{"@type":99,"interactionType":100,"userInteractionCount":80},"InteractionCounter",{"@type":101},"ViewAction",{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"Apa fokus utama penelitian tentang peningkatan mutu pelayanan PT. Kereta Api Indonesia di Cirebon?","Question",{"text":109,"@type":110},"Penelitian berfokus pada sejauh mana kebijakan peningkatan mutu pelayanan diimplementasikan melalui standardisasi fasilitas di Stasiun Kejaksan Kota Cirebon, baik fasilitas untuk penumpang maupun fasilitas penunjang.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Masalah apa yang ditemukan terkait realisasi standar fasilitas di Stasiun Kejaksan?",{"text":114,"@type":110},"Fasilitas penumpang hanya berjalan sekitar 92% dan belum sesuai standar, sedangkan fasilitas penunjang seperti sewa tempat jualan/counter, pusat pertokoan, apotek, salon, ruang relaksasi, dan hotspot belum menyesuaikan standar stasiun.",{"name":116,"@type":107,"acceptedAnswer":117},"Metode apa yang digunakan untuk menganalisis implementasi kebijakan dalam penelitian ini?",{"text":118,"@type":110},"Metode yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data melalui studi literatur, observasi, dan wawancara mendalam, dianalisis melalui reduksi data, penyajian data, verifikasi, serta kesimpulan, dengan uji validitas menggunakan triangulasi.","https://schema.org",{"og:url":79,"og:type":121,"og:title":59,"og:site_name":92,"og:description":61},"article",{"robots":123,"canonical":79},"index,follow",{"doc_id":125,"site_id":56},229920,1789045042,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":89,"user_avatar":130,"doc_module":4,"category_id":30,"category_name":31,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":80,"is_deleted":4,"is_public":71,"is_downloadable":71,"audit_status":71,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":126,"read_time":141},1374402739827,"https://ap-avatar.wpscdn.com/avatar/14000c97e7351f1a627?x-image-process=image/resize,m_fixed,w_180,h_180&k=1787885694763230660","ANALISIS IMPLEMENTASI KEBIJAKAN PENINGKATAN MUTU PELAYANAN  \nPT. KERETA API INDONESIA DAERAH OPERASI 3 CIREBON  \n(STUDIKASUS DI STASIUN KEJAKSANKOTA CIREBON)  \nOleh :  \nFiqi Rizqi Azfan Sadra Simangunsong  \nMukarto Siswoyo  \nMoh.Sutarjo  \nAbstract  \nThe study authors, entitled \"Analysis of Quality Improvement Policy Implementation Services PT. Indonesia Railway Operation Zone 3 Cirebon (Case Studies in Cirebon city Kejaksan Station) \". This research was conducted and aimed to analysis mendskripsikan peningkataan policy implementation in the standardization of the quality of service station facilities at PT. Indonesia Railway Operation Zone 3 Cirebon (Case Studies in Cirebon city Kejaksan Station). Background to this research is the standard realization station facilities seen only run 92% of the facilities for passengers such as elevator / escalator, locker, book store / souvenir facilities have not been adjusted to standard stations and station facilities seen the standard realization of facilities for supporting facilities not run seen from venue rental sales / counter magazines, department stores, pharmacies, beauty salons, relaxasi space (s), the hotspot has not adjusted to the standard station facilities. This study aimed to determine the extent to which the policy of improving quality of care PT. Indonesia Railway Operation Zone 3 Cirebon (Case Studies in Cirebon city Kejaksan Station) in the standardization of Cirebon city kejaksan station facilities, as well as any efforts to overcome the obstacles and barriers that exist in implementing the policy of improving quality of care. The research method used is descriptive qualitative method approach, the study took place at PT. Indonesia Railway Operation Zone 3 Cirebon (Case Studies in Cirebon City Kejaksan Station), while the informants in this study were all employees Kejaksan Station Cirebon, from head Kejaksan Station, Station Services Supervisor, Perka Supervisor, Assistant Manager Services Daop 3 Cirebon and community service users Railways. Data collection techniques used are literature study, observation, and in-depth interviews, analysis of data is done through data reduction, data display, and verification and conclusion. While testing the validity of the data is done using the technique of triangulation. Implementation of policies that are used theory is the theory of Edward III, which consists of  \n4 factors:  \n1. Communication 2. Sources 3. Disposition 4. Bureaucratic Structure  \nA. PENDAHULUAN  \nA.1. Latar Belakang Penelitian  \nSalah satu badan usaha milik negara yang bergelut dibidang pelayanan jasa adalah PT. Kereta Api Indonesia. Pelayanjasa kereta api diminati setiap kalangankarena pengguna jasa lebih merasa nyaman dengan pelayanan dan fasilitas yang disediakan oleh PT. Kereta Api Indonesia.  \nSalah satu pelayanan umum di kota Cirebon adalah pelayanan umum dibidang jasa perkeretaapian. Adapun yang dimaksuddengan perkeretaapian berdasarkan Undang-Undang Republik Indonesia Nomor 23 tahun 2007, tentang Perkeretaapian, adalah sebagai berikut :  \nPerkeretaapian adalah suatu kesatuan system yang terdiri atas prasarana, sarana, dan sumber daya manusia, serta norma, kriteria, persyaratan dan proseduruntuk penyelenggaraan transportasi kereta api.  \nBerdasarkan pengamatan penulis, ditemukan adanya masalah yaitu implementasi kebijakan peningkatan mutu pelayanan PT. Kereta Api Indonesia Daerah Operasi 3 Cirebon Khususnya pada Stasiun Kereta Api Kejaksan Kota Cirebon belum optimal. Hal ini terlihat dari indikasiindikasi masalah sebagai berikut:  \n1. Realisasi standar fasilitas stasiun dilihat dari fasilitas untuk penumpang hanya berjalan 92% seperti lift/eskalator, locker, toko buku/souvenir belumdisesuaikan dengan standar fasilitas stasiun.  \n2. Realisasi standar fasilitas stasiun dilihat dari fasilitas untuk fasilitas penunjang belum berjalan dilihat dari penyewaan tempat jualan/counter majalah, pusat pertokoan, apotek, salon kecantikan, ruang relaxasi (pijat),hotsp","cbCaivS9PspSzJ2G","https://ap.wps.com/l/cbCaivS9PspSzJ2G","pdf",77861,13,"Indonesian","# Pendahuluan\n## Latar Belakang Penelitian\n## Rumusan Masalah\n## Identifikasi Masalah\n## Tujuan Penelitian","[{\"question\":\"Apa fokus utama penelitian tentang peningkatan mutu pelayanan PT. Kereta Api Indonesia di Cirebon?\",\"answer\":\"Penelitian berfokus pada sejauh mana kebijakan peningkatan mutu pelayanan diimplementasikan melalui standardisasi fasilitas di Stasiun Kejaksan Kota Cirebon, baik fasilitas untuk penumpang maupun fasilitas penunjang.\"},{\"question\":\"Masalah apa yang ditemukan terkait realisasi standar fasilitas di Stasiun Kejaksan?\",\"answer\":\"Fasilitas penumpang hanya berjalan sekitar 92% dan belum sesuai standar, sedangkan fasilitas penunjang seperti sewa tempat jualan/counter, pusat pertokoan, apotek, salon, ruang relaksasi, dan hotspot belum menyesuaikan standar stasiun.\"},{\"question\":\"Metode apa yang digunakan untuk menganalisis implementasi kebijakan dalam penelitian ini?\",\"answer\":\"Metode yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data melalui studi literatur, observasi, dan wawancara mendalam, dianalisis melalui reduksi data, penyajian data, verifikasi, serta kesimpulan, dengan uji validitas menggunakan triangulasi.\"}]","Analisis Implementasi Kebijakan Peningkatan Mutu Pelayanan PT. Kereta Api Indonesia Daerah Operasi 3 Cirebon - Studi Kasus di Stasiun Kejaksan Kota Cirebon | PDF",20]