[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-150163-113":3,"detail-sidebar-cat-0-id-113":85,"doc-detail-150163-id":132},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":78,"head_meta":80,"extra_data":82,"updated_unix":84},113,"id","analysis-of-mbkm-students-satisfaction-with-e-government-services-elsa-brin","Analisis Kepuasan Mahasiswa MBKM terhadap Layanan E-Government ELSA BRIN","","Layanan e-government menjadi penopang penting bagi kegiatan akademik dan riset di perguruan tinggi, menuntut efisiensi serta akses yang jelas. ELSA BRIN (E-Layanan Sains BRIN) adalah platform digital dari BRIN untuk memfasilitasi mahasiswa, peneliti, dan masyarakat dalam mengakses layanan penelitian daring. Penelitian kualitatif deskriptif ini mengevaluasi kepuasan 32 mahasiswa peserta MBKM melalui tanggapan terbuka. Hasil menunjukkan mayoritas merasa terbantu oleh respons cepat, akses informasi yang mudah, dan dukungan administratif, meski terdapat kendala teknis, antarmuka kurang intuitif, serta dokumentasi yang terbatas.",{"@graph":14,"@context":77},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/id/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/id/document/penelitian-laporan/","Penelitian & Laporan",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/id/document/analysis-of-mbkm-students-satisfaction-with-e-government-services-elsa-brin/150163/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/analysis-of-mbkm-students-satisfaction-with-e-government-services-elsa-brin/150163.png","ImageObject",300,407,{"name":42,"@type":43},"Rizky","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-09-19","2026-08-27",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",6,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69,73],{"name":60,"@type":61,"acceptedAnswer":62},"Apa tujuan penelitian tentang ELSA BRIN dalam program MBKM?","Question",{"text":63,"@type":64},"Penelitian bertujuan mengevaluasi tingkat kepuasan mahasiswa peserta MBKM terhadap penggunaan layanan ELSA BRIN dalam kegiatan riset mereka.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"Metode apa yang digunakan untuk mengumpulkan data kepuasan?",{"text":68,"@type":64},"Penelitian menggunakan metode kualitatif deskriptif dengan pengumpulan data melalui tanggapan terbuka dari 32 mahasiswa yang menggunakan layanan selama masa program.",{"name":70,"@type":61,"acceptedAnswer":71},"Faktor apa yang paling membantu mahasiswa saat menggunakan ELSA BRIN?",{"text":72,"@type":64},"Mayoritas mahasiswa merasa terbantu oleh kecepatan respons layanan, kemudahan akses informasi, serta kemampuan platform dalam menyediakan dukungan administratif untuk kebutuhan penelitian.",{"name":74,"@type":61,"acceptedAnswer":75},"Kendala apa yang ditemukan dalam penggunaan layanan ELSA BRIN?",{"text":76,"@type":64},"Terdapat kendala teknis seperti fitur presensi berbasis lokasi yang kurang akurat, antarmuka pengguna yang kurang intuitif bagi pengguna baru, serta minimnya dokumentasi penggunaan layanan.","https://schema.org",{"og:url":32,"og:type":79,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":81,"canonical":32},"index,follow",{"doc_id":83,"site_id":7},150163,1787815030,{"code":4,"msg":86,"data":87},"success",[88,93,97,101,105,109,112,116,120,124,128],{"id":89,"doc_module":4,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},55,"Agama & Spiritualitas",60,"religion-spirituality",{"id":94,"doc_module":4,"doc_module_name":25,"category_name":95,"show_sort_weight":91,"slug":96},48,"Cerita & Novel","story-novel",{"id":98,"doc_module":4,"doc_module_name":25,"category_name":99,"show_sort_weight":91,"slug":100},56,"Gaya Hidup","lifestyle",{"id":102,"doc_module":4,"doc_module_name":25,"category_name":103,"show_sort_weight":91,"slug":104},51,"Komik","comic",{"id":106,"doc_module":4,"doc_module_name":25,"category_name":107,"show_sort_weight":91,"slug":108},53,"Layanan Kesehatan","healthcare",{"id":110,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":91,"slug":111},54,"research-report",{"id":113,"doc_module":4,"doc_module_name":25,"category_name":114,"show_sort_weight":91,"slug":115},49,"Sastra","literature",{"id":117,"doc_module":4,"doc_module_name":25,"category_name":118,"show_sort_weight":91,"slug":119},52,"Teknologi","technology",{"id":121,"doc_module":4,"doc_module_name":25,"category_name":122,"show_sort_weight":91,"slug":123},50,"Ujian","exam",{"id":125,"doc_module":4,"doc_module_name":25,"category_name":126,"show_sort_weight":91,"slug":127},57,"Umum","general",{"id":129,"doc_module":4,"doc_module_name":25,"category_name":130,"show_sort_weight":4,"slug":131},181,"Formulir","formulir",{"code":4,"msg":86,"data":133},{"doc_id":83,"user_id":134,"nickname":42,"user_avatar":135,"doc_module":4,"category_id":110,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":136,"file_id":137,"file_url":138,"file_type":139,"file_size":140,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":141,"language":142,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":143,"faqs":144,"seo_title":145,"seo_description":12,"update_tm":84,"read_time":146},962085564807,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Analisis Kepuasan Mahasiswa MBKM terhadap Layanan E-Government  \nELSA BRIN  \nMuhammad Nizar Azmi1*, Adinda Salsabila2  \n1,2Program Studi Administrasi Publik, Universitas Brawijaya  \n[1](1 nizarazmi@student.ub.ac.id)[ ](1 nizarazmi@student.ub.ac.id)[nizarazmi@student.ub.ac.id](1 nizarazmi@student.ub.ac.id)*, [2](2 Adindasllsbl@student.ub.ac.id)[ Adindasllsbl@student.ub.ac.id](2 Adindasllsbl@student.ub.ac.id)  \n*corresponding author  \n\n| Article Info |  Abstrak \u003Cbr>Layanan e-Government menjadi solusi penting dalam mendukung kegiatanakademik dan riset di perguruan tinggi, khususnya dalam era digital yang menuntut efisiensi dan aksesibilitas. ELSA BRIN (E-Layanan Sains BRIN) merupakan platform digital yang dikembangkan oleh Badan Riset dan Inovasi Nasional (BRIN) untuk memfasilitasi mahasiswa, peneliti, dan masyarakatumum dalam mengakses layanan penelitian secara daring. Penelitian ini bertujuan untuk mengevaluasi tingkat kepuasan mahasiswa peserta program Merdeka Belajar Kampus Merdeka (MBKM) terhadap penggunaan layanan ELSA BRIN dalam kegiatan riset mereka. Metode yang digunakan adalahkualitatif deskriptif, dengan pengumpulan data melalui tanggapan terbuka dari 32 mahasiswa peserta MBKM yang menggunakan layanan ini selama masa program.Hasil penelitian menunjukkan bahwa sebagian besar mahasiswamerasa terbantu oleh kecepatan respons layanan, kemudahan akses informasi, dan kemampuan platform dalam menyediakan dukungan administratif untuk kebutuhan penelitian. Namun, beberapa kendala teknis juga ditemukan, seperti fitur presensi berbasis lokasi yang kurang akurat, antarmuka pengguna yang kurang intuitif bagi pengguna baru, serta minimnya dokumentasi penggunaan layanan. Keunikan penelitian ini terletak pada fokus terhadap pengalaman pengguna mahasiswa MBKM sebagai representasi pengguna digital aktifdalamekosistem riset nasional. Temuan ini menegaskan bahwa keberhasilan eGovernment dalam konteks akademik tidak hanya bergantung padakecanggihan teknologi, tetapi juga pada tingkat kepuasan dan kenyamanan pengguna. Rekomendasi meliputi penyederhanaan tampilan antarmuka, peningkatan kualitas dokumentasi, serta penguatan layanan bantuan teknis yang responsif dan mudah diakses.\u003Cbr>Abstract E-Government services play a vital role in supporting academic and research activities in higher education, especially in the digital era that demands efficiency, accessibility, and transparency. ELSA BRIN (E-Layanan Sains BRIN) is a digital platform developed by the National Research and Innovation Agency (BRIN) to facilitate online access to research services for students, researchers, and the general public. This study aims to evaluate the satisfaction levels of university students participating in the Merdeka Belajar Kampus Merdeka (MBKM) program regarding their experiences with ELSA BRIN. A descriptive qualitative method was employed, with data collected through open-ended responses from 32 students who had utilized the platform during their research activities. The findings indicate that most students benefited from the fast response times, ease of access, and administrative |\n| --- | --- |\n| Article History\u003Cbr>Received:\u003Cbr>4 June 2025\u003Cbr>Accepted:\u003Cbr>11 June 2025\u003Cbr>Published:\u003Cbr>20 June 2025 |  |\n| Kata Kunci\u003Cbr>Kepuasan pengguna E-Government MBKM\u003Cbr>ELSA BRIN\u003Cbr>Keywords\u003Cbr>User satisfaction E-Government MBKM\u003Cbr>ELSA BRIN |  |\n\nsupport provided by the platform. However, several challenges were also identified, including technical disruptions, an imprecise location-based attendance feature, and a user interface that was difficult for new users to navigate. This study is unique in its focus on the user experience of MBKM participants, who represent a digitally literate academic demographic. The results suggest that the success of e-Government platforms in the research sector is not solely determined by technological sophistication but also by user satisfaction and usability. Recommendations include simplifying the user interface, improving service d","cbCaiv691KFZmU3X","https://ap.wps.com/l/cbCaiv691KFZmU3X","pdf",349359,13,"Indonesian","# Pendahuluan\n## Konsep dan tujuan e-government\n## Perkembangan e-government di Indonesia\n## ELSA BRIN sebagai platform layanan riset\n## Latar program MBKM dan peran mahasiswa","[{\"question\":\"Apa tujuan penelitian tentang ELSA BRIN dalam program MBKM?\",\"answer\":\"Penelitian bertujuan mengevaluasi tingkat kepuasan mahasiswa peserta MBKM terhadap penggunaan layanan ELSA BRIN dalam kegiatan riset mereka.\"},{\"question\":\"Metode apa yang digunakan untuk mengumpulkan data kepuasan?\",\"answer\":\"Penelitian menggunakan metode kualitatif deskriptif dengan pengumpulan data melalui tanggapan terbuka dari 32 mahasiswa yang menggunakan layanan selama masa program.\"},{\"question\":\"Faktor apa yang paling membantu mahasiswa saat menggunakan ELSA BRIN?\",\"answer\":\"Mayoritas mahasiswa merasa terbantu oleh kecepatan respons layanan, kemudahan akses informasi, serta kemampuan platform dalam menyediakan dukungan administratif untuk kebutuhan penelitian.\"},{\"question\":\"Kendala apa yang ditemukan dalam penggunaan layanan ELSA BRIN?\",\"answer\":\"Terdapat kendala teknis seperti fitur presensi berbasis lokasi yang kurang akurat, antarmuka pengguna yang kurang intuitif bagi pengguna baru, serta minimnya dokumentasi penggunaan layanan.\"}]","Analisis Kepuasan Mahasiswa MBKM terhadap Layanan E-Government ELSA BRIN | PDF",20]