[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-412450-105":59,"doc-detail-412450-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","you-can-control-clerical-backlogs","You Can Control Clerical Backlogs","","Hospital supervisors prefer a light-to-moderate clerical backlog to keep staff busy and productivity consistent, but uncontrolled backlogs can quickly become chaotic and reduce departmental efficiency. The guide explains how to prevent backlog growth by setting acceptable backlog levels for clerical roles, measuring each worker’s actual backlog, and using reliable backlog-control charts. It also highlights how early detection helps address workload problems before they become crises.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/you-can-control-clerical-backlogs/412450/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/you-can-control-clerical-backlogs/412450.png","ImageObject",300,407,{"name":92,"@type":93},"CatatanPagi","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-30","2026-09-28",true,{"@type":102,"interactionType":103,"userInteractionCount":29},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"Why do hospital supervisors prefer a light-to-moderate clerical backlog?","Question",{"text":112,"@type":113},"A steady backlog keeps workers occupied and helps maintain consistent productivity. The goal is to avoid letting it expand unchecked.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How is the acceptable backlog level determined for each clerical position?",{"text":117,"@type":113},"Set a maximum amount of work (often expressed in hours) that a person can accumulate before needing help, based on productivity, work standards, workload fluctuation, and the core activities each clerk performs.",{"name":119,"@type":110,"acceptedAnswer":120},"What is the purpose of the backlog-control chart?",{"text":121,"@type":113},"It shows how many hours of backlog a worker carries from the previous week and whether the amount is acceptable, while also helping managers record fluctuations and check assignments and efficiency.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},412450,1791348991,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":29,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":34,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},962090894170,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","OST supervisors favor a light-to-Mmoderate clerical backlog because workin reserve keeps workers busy and their pro-ductivity consistent.The problem,of course,is to keep the backlog from jumping to night-marish proportions.  \nThe employment manager at JunewayHospital recently faced such a problem whenone of the personnel assistants was absent fortwo days.She asked Clara,another personnelassistant,to pinch-hit for the absentee.Butduring the two days involved,Clara was un-able to devote fulltime to her own job andher in-box overflowed.Meanwhile,an un-wieldly backlog developed at the absentee'sdesk.Because of the clerical overloads,the de-partment's efficiency declined sharply.  \nThis incident is typical of the chaos thatuncontrolled backlogs can trigger.The solu-tion,however,is not to eliminate the backlogaltogether,but to keep it manageable.How?By establishing a reliable system for reportingbacklogs.For the department with a normallyheavy clerical workload-and especially forthe department with one that fluctuates -acontrol system enables you to schedule amore even flow of work.  \nHere's a guide to help you get started:  \n1.Determine the acceptable backlog levelfor each clerical position in the departmentThe acceptable backlog level is the maximumamount of work that a person can accumulatebefore he or she needs help.It's customary toexpress this amount in hours.  \nVolume 7,Number 8  \nApril 21,1974  \nHOSPITAL SUPERVISION  \n# You Can Control Clerical Backlogs\n\nTo illustrate,consider the previous ex-ample.Assume that Clara's acceptable backlogis 36 hours of work.When her backlogreached 40 hours,it would have been ap-propriate to assign her an assistant for xnumber of hours to help her reduce the back-log.If this had been done early enough,Claramight have been able to take over for the ab-sentee without jeopardizing her own effi-ciency.Or,if she had still been too busy,hersupervisor could have assigned an employeemore current with his work to help out.  \nHow many hours of backlog are acceptablefor a person doing clerical work?This is adecision that you alone can make.A 36-hourbacklog might keep Clara going at optimumspeed -but it might overwhelm a newworker.To identify a backlog level as accept-able,take these factors into consideration:  \n●clerical productivity and work standards  \n● fluctuation in work volume for thedepartment and for individual clerks  \n●basic activities performed by each clerkWith this knowledge,you can usually makea fairly reasonable estimate of how manybacklog hours a subordinate can carry withoutpanicking or losing efficiency.  \n2.Pinpoint each worker's actual backlog.Ifyour department is currently operating onwork standards,it's easy to determine actualbacklogs.Simply have each subordinate reportto you on Friday the number of work unitsthat he or she has been unable to complete.Then convert these units to minutes or hours,  \nCLERICAL BACKLOG CHART  \nROsr n0  \nWEEK BEGINNING  \nand enter the backlog for each worker on acontrol chart.In the absence of standards,you'll have to make an educated guess aboutthe number of backlog hours.  \n3.Establish a backlog-control chart foreach worker and for the department.A goodcontrol chart tells you how many hours ofwork a clerical worker is holding from the pre-vious week-and whether this amount is ac-ceptable.Glance at the sample chart above.The hours of work held over on Friday havebeen posted to the following week and nota-tions have been made to explain excessivebacklogs and the action taken.  \nThese charts serve several control purposes.First,they enable you to record fluctuations  \nBaployee Clara Smith              Classifieation_ Personnel ABBistant       Basie reaponsibility_  Mintain personnel records     \nin work volume over a peniod of time.This isan important aid in creating realistic workschedules throughout the year.Second,theyenable you to measure the performance ofsubordinates and of the department.In thesample chart,the supervisor has made nota-tions where ","cbCairwARa9a6YJk","https://ap.wps.com/l/cbCairwARa9a6YJk","pdf",1596973,"English","# You Can Control Clerical Backlogs\n## Establish and measure backlog levels\n## Use backlog-control charts\n## Respond to overload before crises","[{\"question\":\"Why do hospital supervisors prefer a light-to-moderate clerical backlog?\",\"answer\":\"A steady backlog keeps workers occupied and helps maintain consistent productivity. The goal is to avoid letting it expand unchecked.\"},{\"question\":\"How is the acceptable backlog level determined for each clerical position?\",\"answer\":\"Set a maximum amount of work (often expressed in hours) that a person can accumulate before needing help, based on productivity, work standards, workload fluctuation, and the core activities each clerk performs.\"},{\"question\":\"What is the purpose of the backlog-control chart?\",\"answer\":\"It shows how many hours of backlog a worker carries from the previous week and whether the amount is acceptable, while also helping managers record fluctuations and check assignments and efficiency.\"}]","You Can Control Clerical Backlogs | PDF",1790591615,18]