[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-639251-105":59,"doc-detail-639251-en":124},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":117,"head_meta":119,"extra_data":121,"updated_unix":123},105,"en","worksheet-3-journey-mapping","Worksheet 3 - Journey Mapping","","Worksheet 3 outlines how to create a family-centered journey map to understand experiences with a service or program. It guides the user to define a clear purpose and target question, select a focus persona such as participants or staff, and document stages across actions, emotions, touchpoints, pain points, and opportunities. It also prompts validation methods (interviews, surveys, focus groups), theme synthesis, and ongoing use for planning, continuous improvement, and innovation.",{"@graph":69,"@context":116},[70,84,99],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/worksheet-3-journey-mapping/639251/",{"url":83,"name":65,"@type":85,"author":86,"headline":65,"publisher":89,"fileFormat":92,"inLanguage":63,"description":67,"dateModified":93,"datePublished":93,"encodingFormat":92,"isAccessibleForFree":94,"interactionStatistic":95},"DigitalDocument",{"name":87,"@type":88},"Quinn Holloway","Person",{"url":74,"name":90,"@type":91},"DocShare","Organization","application/pdf","2026-10-22",true,{"@type":96,"interactionType":97,"userInteractionCount":4},"InteractionCounter",{"@type":98},"ViewAction",{"@type":100,"mainEntity":101},"FAQPage",[102,108,112],{"name":103,"@type":104,"acceptedAnswer":105},"What is the purpose of journey mapping in this worksheet?","Question",{"text":106,"@type":107},"It visually represents a family’s experience interacting with a service or program, showing the process from the family’s perspective and revealing opportunities for improvement.","Answer",{"name":109,"@type":104,"acceptedAnswer":110},"How do you choose a focus persona for the journey map?",{"text":111,"@type":107},"You define the individual whose journey you are mapping, such as a participant or a staff member, including relevant demographic or situational characteristics and key needs or challenges.",{"name":113,"@type":104,"acceptedAnswer":114},"How should the journey map be validated and used after completion?",{"text":115,"@type":107},"Engage stakeholders to validate it using methods like interviews, surveys, or focus groups, then summarize key insights and use the map for planning, continuous improvement, and ongoing innovation.","https://schema.org",{"og:url":83,"og:type":118,"og:title":65,"og:site_name":90,"og:description":67},"article",{"robots":120,"canonical":83},"index,follow",{"doc_id":122,"site_id":62},639251,1792702704,{"code":4,"msg":5,"data":125},{"doc_id":122,"user_id":126,"nickname":87,"user_avatar":127,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":128,"file_id":129,"file_url":130,"file_type":131,"file_size":132,"view_count":4,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":19,"language":133,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":134,"faqs":135,"seo_title":136,"seo_description":67,"update_tm":123,"read_time":52},2336474466712,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","Worksheet 3: Journey Mapping  \nJourney mapping is a visual representation of a family’s experience interacting with a service or program. It helps to show a process from the family’s perspective and identify opportunities for improvement.  \n1. Define your goal  \nDescribe the purpose of this journey mapping effort:  \nWhat question are you trying to answer?  \nFor example: how can we ensure higher rates of participation and retention in employment and training programs?  \nWhose experience are you mapping?  \nFor example: direct service staff and participants.  \nHow will this map be used to inform decisions or improvements?  \nFor example: this will show us where pain points and bright spots exist to help inform a more collaborative model that decreases barriers for participants and staff, so that more people can benefit from programming.  \n2. Choose a focus persona (participant or staff)  \nProvide details about the individual whose journey you are mapping:  \nDemographic or situational characteristics.  \nFor example: a single mother with two children who is out of work and applying for SNAP and TANF, or a case manager at a regional office that handles SNAP and WIC cases.  \nKey needs or challenges.  \nFor example: participant does not have reliable transportation and is dependent on public transit when they have enough cash, or a case manager can’t see information gathered in other programs that would inform their work.  \nUse the table below to track the client’s experience across key stages. You can do one for each persona to ensure that you capture the full picture of the program journey.  \n\n| \u003Cbr>Stages Actions Emotions Touchpoints Pain Points Opportunities |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- |\n|  |  |  |  |  |  |\n|  |  |  |  |  |  |\n|  |  |  |  |  |  |\n|  |  |  |  |  |  |\n|  |  |  |  |  |  |\n\nHow will you ensure this journey map reflects real experiences?  \nWho should you engage with to validate the journey map?  \nWhat methods will you use (e.g., interviews, surveys, focus groups)?  \n5. Identify key themes and insights   \nAfter completing the map, summarize the key takeaways:  \nWhere are the biggest challenges or drop-off points?  \nWhat patterns are emerging across stages and personas?  \nWhat are the top opportunities for improvement?  \nMapping is not a one-time exercise and can be done at different points to see if changes have led to better outcomesand to continuously innovate.  \nWho should see this journey map?  \nWhat follow-up actions are there?  \nHow can the journey map be used in planning or continuous improvement?","cbCaib7kDUeLWJdV","https://ap.wps.com/l/cbCaib7kDUeLWJdV","pdf",214314,"English","# Define your goal\n# Choose a focus persona\n# Track the journey across stages\n# Validate real experiences\n# Identify key themes and insights\n# Use the map for continuous improvement","[{\"question\":\"What is the purpose of journey mapping in this worksheet?\",\"answer\":\"It visually represents a family’s experience interacting with a service or program, showing the process from the family’s perspective and revealing opportunities for improvement.\"},{\"question\":\"How do you choose a focus persona for the journey map?\",\"answer\":\"You define the individual whose journey you are mapping, such as a participant or a staff member, including relevant demographic or situational characteristics and key needs or challenges.\"},{\"question\":\"How should the journey map be validated and used after completion?\",\"answer\":\"Engage stakeholders to validate it using methods like interviews, surveys, or focus groups, then summarize key insights and use the map for planning, continuous improvement, and ongoing innovation.\"}]","Worksheet 3 - Journey Mapping | PDF"]