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It applies to all Agenda for Change staff required to provide on-call cover, while excluding medical staff and executive directors. The policy defines key terms such as on call, normal working hours, overtime and paid compensatory rest, and outlines responsibilities for directors and managers. It supports fair equal-pay principles for availability and work when called, aligning on-call payments with Agenda for Change terms and conditions.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/worcestershire-acute-hospitals-trust-on-call-policy/488776/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/worcestershire-acute-hospitals-trust-on-call-policy/488776.png","ImageObject",300,407,{"name":92,"@type":93},"Rowan","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-10","2026-10-01",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",12,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"Who does this on-call policy apply to, and who is excluded?","Question",{"text":113,"@type":114},"It applies to all Agenda for Change staff required to provide on-call cover. 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The electronic version on the intranet is the controlled version and any printed copies are not controlled.  \nAs a controlled document, this document should not be saved onto local or network drives and should always be accessed from the intranet.  \nKey amendments to this document  \n\n| Date | Amendment | Approved by: |\n| --- | --- | --- |\n| 14th Dec 23 | New document approved | JNCC |\n| 22nd Aug 24 | Document amended and approved | JNCC |\n| 28th May 26 | Amendment to On call availability Payment | TMB |\n| 28th May 26 | New paragraph added clarifying accommodation, Compensatory rest updated with clarification of when\u003Cbr>11 hours commences | JNCC |\n\nTable of Contents  \nWhat this Policy Covers...................................................................................................... 4  \nPrinciples ............................................................................................................................. 4  \nDefinitions............................................................................................................................ 4  \nResponsibilities ................................................................................................................... 4  \nPolicy in practice................................................................................................................. 5  \nImplementation Plan ........................................................................................................... 9  \nAppendix 1 – On Call Department Arrangements Template........................................... 10  \nAppendix 2 – Compensatory Rest worked examples ..................................................... 11  \nAppendix 3-Equality impact assessment....................................................................... 12  \nWhat this Policy Covers  \nThe aim of this policy is to set out an affordable, clear, consistent and fair framework for oncall arrangements and payments.  \nOn-call systems are part of arrangements to provide appropriate out-of-hours service cover across the NHS and staff on call are entitled to receive an on-call payment.  \nThe on-call arrangements and payments detailed in this policy have been determined in local partnership with management representatives and union colleagues and are in line with the Agenda for Change principles for harmonised on-call payments and other extended service cover (Agenda for Change Terms and Conditions Handbook sections 2.23 – 2.27 and Annex 29 [https://www.nhsemployers.org/publications/tchandbook](https://www.nhsemployers.org/publications/tchandbook)) .  \nThis policy applies to all Agenda for Change (AFC) staff required to provide on-call cover and replaces Whitley and other local on-call agreements. The policy excludes medical staff and executive directors.  \nPrinciples  \nIn line with the principles of equal pay for work of equal value, this policy has been drawn up to ensure that staff required to be available for work out of normal hours receive fair and equal payment, both in terms of them having to be available and for actual work undertaken when called.  \nDefinitions  \nOn call: A member of staff is on-call when, as part of an established arrangement with their employer, they are available to work outside their normal working hours, either at the workplace, at home or elsewhere.  \nNormal working hours: Those regularly worked and/or fixed by a contract of employment. Time worked as overtime is not normal work unless an employee’s c","cbCaiqXqb4BZgUHf","https://ap.wps.com/l/cbCaiqXqb4BZgUHf","pdf",458679,18,"English","# What this Policy Covers\n## Principles\n## Definitions\n## Responsibilities\n## Policy in practice\n## Implementation Plan\n# Appendix 1 – On Call Department Arrangements Template\n# Appendix 2 – Compensatory Rest worked examples\n# Appendix 3-Equality impact assessment","[{\"question\":\"Who does this on-call policy apply to, and who is excluded?\",\"answer\":\"It applies to all Agenda for Change staff required to provide on-call cover. It excludes medical staff and executive directors.\"},{\"question\":\"What counts as “on call” under the policy?\",\"answer\":\"A staff member is on call when, under an established arrangement, they are available to work outside normal working hours at the workplace, at home, or elsewhere.\"},{\"question\":\"How does the policy address compensatory rest when 11 hours continuous rest is not achieved?\",\"answer\":\"Paid compensatory rest provides the equivalent time back where 11 hours continuous rest has not been achieved and the employee is not required to make up the lost hours. It is not an additional financial payment, and unpaid compensatory rest cannot be claimed as extra pay if not taken.\"}]","Worcestershire Acute Hospitals Trust On Call Policy | PDF",1790817491,45]