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Safety guidance addresses non-waterproof use and troubleshooting for power, sound, and Bluetooth connection issues, with related information and specifications.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/technology/","Technology",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/document/wireless-noise-canceling-stereo-headset-wh-ch720n-quick-start-guide/643076/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/wireless-noise-canceling-stereo-headset-wh-ch720n-quick-start-guide/643076.png","ImageObject",300,407,{"name":42,"@type":43},"Adam","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-28","2026-10-23",true,{"@type":52,"interactionType":53,"userInteractionCount":33},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"How do I turn on the WH-CH720N and enter pairing mode?","Question",{"text":62,"@type":63},"Press and hold the power button for about 2 seconds or more until the indicator flashes blue. After the first power-on after purchase, pairing mode starts automatically.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"How do I connect the headset to my device using the app?",{"text":67,"@type":63},"Download the “Sony | Headphones Connect” app and follow its instructions. The guide covers connecting with Android smartphones, iPhones (iOS devices), and computers, including Windows 11/10 and Mac.",{"name":69,"@type":60,"acceptedAnswer":70},"What should I do if charging, power, sound, or Bluetooth pairing fails?",{"text":71,"@type":63},"Use the Troubleshooting section for the specific issue (power/charging, sound, or Bluetooth connection). If needed, reset or initialize the headset to restore factory settings.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},643076,1792865276,{"code":4,"msg":81,"data":82},"success",[83,87,91,95,100,104,109,114,119,122,126],{"id":22,"doc_module":4,"doc_module_name":25,"category_name":84,"show_sort_weight":85,"slug":86},"Story & Novel",90,"story-novel",{"id":26,"doc_module":4,"doc_module_name":25,"category_name":88,"show_sort_weight":89,"slug":90},"Literature",80,"literature",{"id":33,"doc_module":4,"doc_module_name":25,"category_name":92,"show_sort_weight":93,"slug":94},"Exam",70,"exam",{"id":96,"doc_module":4,"doc_module_name":25,"category_name":97,"show_sort_weight":98,"slug":99},5,"Comic",60,"comic",{"id":101,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":102,"slug":103},6,50,"technology",{"id":105,"doc_module":4,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},7,"Healthcare",40,"healthcare",{"id":110,"doc_module":4,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},8,"Research & Report",30,"research-report",{"id":115,"doc_module":4,"doc_module_name":25,"category_name":116,"show_sort_weight":117,"slug":118},9,"Religion & Spirituality",20,"religion-spirituality",{"id":117,"doc_module":4,"doc_module_name":25,"category_name":120,"show_sort_weight":117,"slug":121},"World Cup","world-cup",{"id":123,"doc_module":4,"doc_module_name":25,"category_name":124,"show_sort_weight":123,"slug":125},10,"Lifestyle","lifestyle",{"id":127,"doc_module":4,"doc_module_name":25,"category_name":128,"show_sort_weight":96,"slug":129},19,"General","general",{"code":4,"msg":81,"data":131},{"doc_id":78,"user_id":132,"nickname":42,"user_avatar":133,"doc_module":4,"category_id":101,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":33,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":139,"language":140,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":12,"update_tm":144,"read_time":145},1374404737137,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Help Guide  \nWireless Noise Canceling Stereo Headset WH-CH720N  \nModel: YY2966  \nQuick Start Guide  \nDownload the app, and set up the headset  \nTo use all functions and improved performances, update the software of the headset and “Sony | Headphones Connect”app to the latest version. For details, refer to the following:  \n[https://www.sony.net/elesupport/](https://www.sony.net/elesupport/)  \nLet’s start to use  \nTurning on the headset  \nPress and hold the  (power) button for about 2 seconds or more until the indicator (blue) flashes. The headset enters pairing mode automatically when you turn on the headset for the first time after purchase.  \nEstablishing a BLUETOOTH® connection  \nFollow the downloaded “Sony | Headphones Connect” app instructions.  \nOperating the headset  \nYou can use the buttons on the right unit of the headset to perform the following operations.  \n (play/next/previous) button  \n Press once briefly while paused: Play  \n Press once briefly during playback: Pause  \n Press twice briefly: Skip to the beginning of the next track  \n Press 3 times briefly: Skip to the beginning of the previous track (or the current track during playback)  \n+ (volume +)/ –(volume –) buttons  \n Adjust the volume  \nFor more details on operations, refer to “Controlling the audio device (Bluetooth connection)”.  \nTo prevent burning or malfunction due to getting wet  \nThe headset is not waterproof.  \nIf the headset is charged while it is wet with rain or sweat, etc. , this can result in burnout or malfunction.  \nRelated information  \nWearing the headset  \nEstablishing a Bluetooth connection manually Charging the headset  \nGetting started  \nWhat you can do with the Bluetooth function  \n\n| About the voice guidance |  |\n| --- | --- |\n| Supplied accessories |  |\n|  | Checking the package contents |\n\nParts and controls  \nLocation and function of parts   \nAbout the indicator  \n| Wearing the headset\u003Cbr>Power/Charging\u003Cbr>~~ ~~ Charging the headset ~~ ~~ Available operating time ~~ ~~ Checking the remaining battery charge ~~ ~~ Turning on the headset ~~ ~~ Turning off the headset |  |\n| --- | --- |\n| Making connections |  |\n| How to make a wireless connection to Bluetooth devices\u003Cbr>Easy setup with app\u003Cbr>Connecting with the “Sony | Headphones Connect” app Android smartphone\u003Cbr>\u003Cbr> Pairing and connecting with an Android smartphone \u003Cbr>Connecting to a paired Android smartphone iPhone (iOS devices)\u003Cbr>\u003Cbr> Pairing and connecting with an iPhone \u003Cbr>Connecting to a paired iPhone Computers\u003Cbr>\u003Cbr> Pairing and connecting with a computer (Windows® 11) \u003Cbr> Pairing and connecting with a computer (Windows 10) \u003Cbr> Pairing and connecting with a computer (Mac) \u003Cbr> Connecting to a paired computer (Windows 11) \u003Cbr> Connecting to a paired computer (Windows 10) \u003Cbr>Connecting to a paired computer (Mac)\u003Cbr>Other Bluetooth devices |  |\n| |  Pairing and connecting with a Bluetooth device \u003Cbr>Connecting to a paired Bluetooth device |\n\nMultipoint connection  \nConnecting the headset to 2 devices simultaneously (multipoint connection)  \n| Using the supplied headphone cable |\n| --- |\n| Listening to music |\n| Listening to music via a Bluetooth connection\u003Cbr>~~ ~~ Listening to music from a device via Bluetooth connection ~~ ~~ Controlling the audio device (Bluetooth connection) ~~ ~~ Disconnecting Bluetooth connection (after use) ~~ ~~ About 360 Reality Audio\u003Cbr>Noise canceling function\u003Cbr>\u003Cbr> What is noise canceling? \u003Cbr>Using the noise canceling function Listening to ambient sound\u003Cbr>Listening to ambient sound during music playback (Ambient Sound Mode) Sound quality mode\u003Cbr>About the sound quality mode Supported codecs\u003Cbr>About the DSEE function |\n| Making phone calls |\n| Receiving a call\u003Cbr>Making a call Functions for a phone call Making a video call on your computer\u003Cbr>Disconnecting Bluetooth connection (after use) |\n| Using the voice assist function |\n| Using Google Assistant (with button)\u003Cbr>Using Amazon Alexa Using Google Assistant (with voice activation)\u003Cbr>U","cbCaijIBWt1NSat4","https://ap.wps.com/l/cbCaijIBWt1NSat4","pdf",2391064,129,"English","# Let’s start to use\n## Turning on the headset\n## Establishing a BLUETOOTH connection\n## Operating the headset\n## To prevent burning or malfunction due to getting wet\n# Parts and controls\n## Wearing the headset\n## Making connections\n## Multipoint connection\n# Listening to music\n## Noise canceling function\n# Making phone calls\n## Functions for a phone call\n# Using the voice assist function\n# Using the apps\n## How to keep the software up-to-date\n# Important information\n## Precautions\n## Troubleshooting\n### Power/Charging\n### Sound\n### Bluetooth connection\n## Resetting or initializing the headset\n# Specifications","[{\"question\":\"How do I turn on the WH-CH720N and enter pairing mode?\",\"answer\":\"Press and hold the power button for about 2 seconds or more until the indicator flashes blue. After the first power-on after purchase, pairing mode starts automatically.\"},{\"question\":\"How do I connect the headset to my device using the app?\",\"answer\":\"Download the “Sony | Headphones Connect” app and follow its instructions. The guide covers connecting with Android smartphones, iPhones (iOS devices), and computers, including Windows 11/10 and Mac.\"},{\"question\":\"What should I do if charging, power, sound, or Bluetooth pairing fails?\",\"answer\":\"Use the Troubleshooting section for the specific issue (power/charging, sound, or Bluetooth connection). If needed, reset or initialize the headset to restore factory settings.\"}]","Wireless Noise Canceling Stereo Headset WH-CH720N - Quick Start Guide | PDF",1792723559,325]