[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-264243-105":59,"doc-detail-264243-en":131},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":124,"head_meta":126,"extra_data":128,"updated_unix":130},105,"en","who-to-contact-for-test-centers-2","Who to Contact for Test Centers - 2","","GED Testing Center Support Line provides a call directory for testing center teams only, directing them to the correct phone option based on whether the issue is technical support or customer service and channel quality. Technical support covers Pearson VUE Testing System setup and troubleshooting for test delivery and related account or security needs. Customer service addresses GED Manager, Registration Manager, student scheduling, and non-technical student support, while channel quality supports test center operational policies and certification.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/who-to-contact-for-test-centers-2/264243/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/who-to-contact-for-test-centers-2/264243.png","ImageObject",300,407,{"name":92,"@type":93},"8796093062539","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-28","2026-09-14",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",14,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"Which support line should GED testing centers contact for technical issues?","Question",{"text":113,"@type":114},"Call 1-833-246-8320 for technical support only. It covers Pearson VUE Testing System setup and troubleshooting related to downloading, launching, and delivering tests.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"What kinds of customer service issues are handled by the testing center call line?",{"text":118,"@type":114},"Call 1-866-389-3665 for customer service & channel quality. Press 1 for customer service to handle GED Manager and Registration Manager assistance, student profile setup, scheduling, and other non-technical help questions.",{"name":120,"@type":111,"acceptedAnswer":121},"How should testing centers reach channel quality for non-technical operations?",{"text":122,"@type":114},"Call 1-866-389-3665 and press 2 for channel quality (test center operations). This supports non-technical policies and procedures such as site hours and contacts, adding or removing administrators, and administration training and certification.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},264243,1789379738,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":66,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":130,"read_time":81},8796093062539,"GED® Testing Center Support Line  \nPlease use the following directory to see what call center support service you should contact. This support line is for GED® testing centers only – please do not give this number to your students.  \n\n| Call 1-833-246-8320 for Tech Support Only |  |\n| --- | --- |\n| For assistance on | Contact |\n| Technical support issues such as:\u003Cbr>• Service Direct questions and support\u003Cbr>• Resetting your passwords or unlocking your account (Note: Password resets can be done by selecting Login Help or Account Recovery Tool within the program you are using)\u003Cbr>• Launching or delivering GED® tests or GED® Ready Tests with Delivery Manager\u003Cbr>• Running an express RMA\u003Cbr>• Obtaining a new security certificate\u003Cbr>• Obtaining a challenge key | Provides technical support to testing centers. Assists with setting-up Pearson VUE Testing System software and technical issues related to downloading, launching and delivering tests. |\n| Call 1-866-389-3665 for Customer Service & Channel Quality |  |\n| For assistance on | Contact |\n| Customer service issues such as:\u003Cbr>• Assistance with GED Manager ™\u003Cbr>• Assistance with Registration Manager Software\u003Cbr>• Creating or merging a student profile in GED Manager™\u003Cbr>• Scheduling students for same day or future appointments\u003Cbr>• Date of birth (DOB) changes\u003Cbr>• Non-technical questions regarding checking\u003Cbr>candidates in, including ID requirements or\u003Cbr>determining if a candidate should be turned away\u003Cbr>• When a student arrives at your testing center but is not on your schedule\u003Cbr>• General GED® student support | Press 1 for Customer Service\u003Cbr>Provides help with answering student questions, registering a student, or scheduling a student’s test. Assists testing centers with non-technical student questions about scheduling or checking-in students on test day.\u003Cbr>[help@ged.com](help@ged.com) |\n| Non-technical test center operations issues such as:\u003Cbr>• Closing a testing center temporarily due to weather or other reasons\u003Cbr>• General, non-student related policies and procedures\u003Cbr>• Locating client reference materials, rules\u003Cbr>agreements or other documents on the VUE Support System (VSS) website\u003Cbr>• Using Site Manager or Administration Manager including how to update personnel and updating hours of operation\u003Cbr>• Test Administration certification and recertification\u003Cbr>• Moving a testing center to a new location\u003Cbr>• Closing a testing center permanently | Press 2 for Channel Quality (Test Center Operations)\u003Cbr>Supports non-technical policies and procedures for administering tests. This includes site hours, site contacts, adding/removing test administrators and the administrator training and certification program. |\n\nNOTE: Students should call 1-877-EXAM-GED (392-6433) to receive the support they need","cbCaio0XzNNTngCK","https://ap.wps.com/l/cbCaio0XzNNTngCK","pdf",140186,"English","# GED Testing Center Support Line\n## Tech Support Directory\n## Customer Service & Channel Quality\n## Non-technical Operations & Channel Quality","[{\"question\":\"Which support line should GED testing centers contact for technical issues?\",\"answer\":\"Call 1-833-246-8320 for technical support only. It covers Pearson VUE Testing System setup and troubleshooting related to downloading, launching, and delivering tests.\"},{\"question\":\"What kinds of customer service issues are handled by the testing center call line?\",\"answer\":\"Call 1-866-389-3665 for customer service \\u0026 channel quality. Press 1 for customer service to handle GED Manager and Registration Manager assistance, student profile setup, scheduling, and other non-technical help questions.\"},{\"question\":\"How should testing centers reach channel quality for non-technical operations?\",\"answer\":\"Call 1-866-389-3665 and press 2 for channel quality (test center operations). This supports non-technical policies and procedures such as site hours and contacts, adding or removing administrators, and administration training and certification.\"}]","Who to Contact for Test Centers - 2 | PDF"]