[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-583219-105":59,"doc-detail-583219-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","we-wanted-to-know-how-will-students-access-support-and-information-in-the-age-of-ai","We wanted to know - How will students access support and information in the age of AI?","","The document examines how students access guidance and support in an AI age, focusing on whether AI will expand or reduce human connection and the social capital that enables resources, advice, and job referrals. It summarizes existing chatbot research, including outcomes from Georgia State University, and notes limits in evidence on bot-driven advising’s short- and long-term social impact. It then analyzes market directions using Disruptive Innovation Theory and the conditions where navigation and guidance are most disruptable.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/we-wanted-to-know-how-will-students-access-support-and-information-in-the-age-of-ai/583219/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/we-wanted-to-know-how-will-students-access-support-and-information-in-the-age-of-ai/583219.png","ImageObject",300,407,{"name":92,"@type":93},"\tJames","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-13","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":19},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What primary question does the document address about AI in education?","Question",{"text":112,"@type":113},"It asks how students will access support and information in the age of AI, and whether human connection will grow or shrink.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What does the document say about prior research on chatbots?",{"text":117,"@type":113},"It states that prior research on chatbots has shown promise, including example results from Georgia State University.",{"name":119,"@type":110,"acceptedAnswer":120},"How does the document analyze the future of AI-based advising?",{"text":121,"@type":113},"It analyzes tools and providers using Disruptive Innovation Theory, describing disruptions that start at lower market tiers and improve over time.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},583219,1792190245,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":19,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145,"preview_page_count":4},2336474466412,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","We wanted to know:  \nHow will students access support and information in the age ofAI? Will human connection grow or shrink?  \n2  \nNavigation & guidance has long been an arena where ratios do not reflect the need.  \n385:1  \naverage high school student-to-counselor ratio*  \n6%  \nof high school counselors’ time spent career advising**  \nv,3olleg:e1  \nstudent-to-career services staff ratio***  \n* “Student-to-School-Counselor Ratio 2022–2023,” American School Counselor Association, [https://www.schoolcounselor.org/getmedia/a988972b-1faa-4b5f-8b9e-a73b5ac44476/ratios-22-23-alpha.pdf](https://www.schoolcounselor.org/getmedia/a988972b-1faa-4b5f-8b9e-a73b5ac44476/ratios-22-23-alpha.pdf).  \n** Specific to public high school counselors.“School Counseling: Caseloads and Responsibilities,” National Association for College Admission Counseling, [https://www.nacacnet.org/school-counseling/](https://www.nacacnet.org/school-counseling/) .  \n*** “2021–22 NACE Career Services Benchmark Survey,” National Association of Colleges and Employers,  \n[https://www.naceweb.org/uploadedFiles/files/2022/publication/executive-summary/2022-nace-career-services-benchmark-executive-summary.pdf](https://www.naceweb.org/uploadedFiles/files/2022/publication/executive-summary/2022-nace-career-services-benchmark-executive-summary.pdf.)[.](https://www.naceweb.org/uploadedFiles/files/2022/publication/executive-summary/2022-nace-career-services-benchmark-executive-summary.pdf.)  \n3  \nMany hope AI can help scale more efficient and personalized approaches to guide students’ college and career journeys.  \n4  \nPrior research on chatbots has shown promise.  \nFor example, chatbots at Georgia State University produced:  \n* “How Georgia State University Uses Behavioral Intelligence to Improve Student Retention and Persistence,” Mainstay, [https://mainstay.com/case-study/how-georgia-state-university-uses-behavioral-intelligence-to-improve-student-retention-and-persistence/](https://mainstay.com/case-study/how-georgia-state-university-uses-behavioral-intelligence-to-improve-student-retention-and-persistence/) .  \n** “Georgia State University Supports Every Student with Personalized Text Messaging,” Mainstay, [https://mainstay.com/case-study/how-georgia-state-university-supports-every-student-with-personalized-text-messaging/](https://mainstay.com/case-study/how-georgia-state-university-supports-every-student-with-personalized-text-messaging/) .  \n5  \n3%  \nincrease in re-enrollment rate*  \n50%  \ndecrease in withdrawals due to outstanding balance*  \n21%  \nreduction in summer melt**  \nBut there is limited research on the short-and long-term impact that bot-driven advising has on students’ social capital , or connections that can provide students with valuable resources like support, advice, and ultimately, job referrals.  \n6  \nWe set out to understand where this market is headed, and in particular, whether AI will be built to help or hinder students’ access to experiences and relationships that lead to jobs.  \n7  \nOur methodology  \nWe analyzed the market of tools and providers through the lens of Disruptive Innovation Theory.  \nDisruptive Innovations are NOT breakthrough technologies that make good products better; instead, they make products and services more accessible and affordable. They tend to get their start where lots of customers are shut out of the market.  \n8  \nNavigation and guidance—where access to high quality information and support are limited—is  \nprimed for disruption.  \n9  \nDisruptions start at the lowest tiers of the market, offering a simpler product or service at a lower cost, but over time they get better and better.  \nQuality  \nDisruptive Innovation  \nTime  \nLuxury product/service High-end product/service Better product/service  \nBasic product/service  \n10","cbCaitxGlNLkfJso","https://ap.wps.com/l/cbCaitxGlNLkfJso","pdf",12573608,134,"English","# Key Questions\n## Student access and human connection\n# Existing Evidence and Outcomes\n## Chatbot examples and measured impacts\n## Research gap on social capital\n# Research Approach\n## Disruptive Innovation Theory framework\n# Market Analysis\n## Why navigation and guidance are disruptable","[{\"question\":\"What primary question does the document address about AI in education?\",\"answer\":\"It asks how students will access support and information in the age of AI, and whether human connection will grow or shrink.\"},{\"question\":\"What does the document say about prior research on chatbots?\",\"answer\":\"It states that prior research on chatbots has shown promise, including example results from Georgia State University.\"},{\"question\":\"How does the document analyze the future of AI-based advising?\",\"answer\":\"It analyzes tools and providers using Disruptive Innovation Theory, describing disruptions that start at lower market tiers and improve over time.\"}]","We wanted to know - How will students access support and information in the age of AI? | PDF",1792046341,338]