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It focuses on enhancing customer interactions, problem-solving, and maintaining customer satisfaction.  \nELIGIBILITY/ENTRY REQUIREMENTS  \nA Language, Literacy, Numeracy and Digital Literacy (LLND) evaluation helps identify any areas where you may need additional support to help you achieve your goals.  \nDELIVERY DETAILS  \n\n| Location(s) | Yulara |\n| --- | --- |\n| Duration * | 1 week block full-time (4 days) or 5 weeks (1 day per week) part-time |\n| Study mode ^^ | Face-to-face, blended |\n\n* Duration may vary depending on how long a student takes to reach the required competency level.  \n^^ Course timetable will be provided on application for the course.  \n^^Information relating to study modes can be found in the 2026 TAFE Student Guide  \nThis course is scheduled based on demand. Please contact the delivery team for more information.  \nFEES  \n\n| Fee Type | 2026 Course Fees |\n| --- | --- |\n| NT Government Supported* | $250.25 |\n| Full Fee | $754.00 |\n\n*This course is supported by the NT Government for domestic eligible students who are NT residents. A limited number of NT Government supported places are available, so secure your place now.  \nFees shown are indicative and subject to change annually. Actual course fees may vary depending on the units chosen. For International non-student visa-holders; study eligibility needs to be verified before enrolment. Fees may vary depending on the visa type. The course fee rates will vary for commercial contract arrangements.  \nFor further clarification and information on fees, fee exemptions, payment options, instalment plans, and refunds, contact CDU on 1800 061 963 or refer to TAFE Fees and Payments  \nPage 1 of 3  \nVTP470 Dealing with Customers 2026 – Version 1  \nCRICOS Provider No. 00300K (NT/VIC) | 03286A (NSW) | RTO Provider No. 0373 | ABN 54 093 513 649  \nASSESSMENT  \nSkills and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways including written assessment, questioning, portfolios, work samples, direct observation, practical assessments and third-party feedback.  \nThroughout your course you will receive information about assessments including how, when and where assessments will be conducted.  \nRECOGNITION OF PRIOR LEARNING (RPL)  \nRPL is a process that determines whether the skills, knowledge and experience you've gained through your previous study, work or life experience can count towards a vocational training qualification at CDU. For more information, VET RPL.  \nCREDIT TRANSFER (CT)  \nCharles Darwin University as a Registered Training Organisation recognises the Australian Qualifications Framework qualifications and Statement of Attainments issued by any other Australian Registered Training Organisation (RTO) .  \nStudents are encouraged to submit any requests for credit from previous studies at the time of enrolment, to ensure they are not enrolling in units they may not need to undertake.  \nRESOURCES  \nStudents will have 24/7 access to assessments and learning resources on Learnline, CDU's online learning platform. Before you can start using Learnline, you'll need to make sure that your computer has the correct setup. For more details: [https://www.cdu.edu.au/current-students/services/learnline](https://www.cdu.edu.au/current-students/services/learnline)  \nStudents will be provided with training and assessment materials through CDU’s online learning platform Learnline.  \nComputer and internet access is required to source information and complete assessments.  \nSTUDY AND CAREER PATHWAYS  \nFurther training pathways from this qualification include but are not limited to:  \n• BSB30120 Certificate III in Business  \n• BSB30220 Certificate III in Entrepreneurship and New Business.  \nPROGRAM CONTENT  \nThis tra","cbCairuaa1HelbWD","https://ap.wps.com/l/cbCairuaa1HelbWD","pdf",467619,"English","# Course Overview\n# Eligibility and Delivery Details\n# Fees\n# Assessment\n# Recognition of Prior Learning (RPL) and Credit Transfer (CT)\n# Resources\n# Study and Career Pathways\n# Program Content\n# Withdrawing from a Program\n# Support Services\n# Contact Details","[{\"question\":\"What skills does VTP470 focus on for customer service?\",\"answer\":\"The course develops customer interaction and problem-solving skills, enabling employees to deliver high-quality service and handle customer complaints while maintaining customer satisfaction.\"},{\"question\":\"How long is the program and what study modes are available?\",\"answer\":\"It runs as a 1-week block full-time (4 days) or 5 weeks part-time (1 day per week). Study mode is face-to-face or blended, with the timetable provided on application.\"},{\"question\":\"How are fees structured for 2026 and what affects the final amount?\",\"answer\":\"Fees include NT Government supported and full fee options for 2026, shown as indicative and subject to change. Actual fees can vary depending on the units selected, student eligibility, and eligibility verification for international non-student visa-holders.\"}]","VTP470 Dealing with Customers - Course Information 2026 - Version 1 | PDF"]