[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-160211-en":3,"doc-seo-160211-105":30,"detail-sidebar-cat-0-en-105":90},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":4,"category_id":11,"category_name":12,"doc_title":13,"doc_description":14,"doc_content":15,"file_id":16,"file_url":17,"file_type":18,"file_size":19,"view_count":4,"is_deleted":4,"is_public":20,"is_downloadable":20,"audit_status":20,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":27,"seo_description":14,"update_tm":28,"read_time":29},160211,13056703019404,"Miles","https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0",7,"Healthcare","VT II Brochure - ADA Paratransit Service - Service Level, Policies & Scheduling","VT II provides ADA paratransit transportation for eligible riders who cannot use Valley Transit’s fixed-route bus system for some or all trips. The service operates as curb-to-curb with defined limits on driver assistance, door access, stairs, transfers, and unattended vehicle use. It covers service area and hours, advance reservation requirements, pickup wait-time rules, cancellation and will-call trip guidance, and travel training. The brochure also outlines ADA certification steps, fares, tickets, accessibility considerations, and Title VI notice.","SERVICE LEVEL  \nOrigin to Destination  \nVT II provides origin to destination service, which is primarily curb-to-curb; exceptions are made for riders whose disability necessitates assistance beyond curb-to-curb service. Origin to destination service does not include: (1) leaving the vehicle unattended or out of sight by the driver; (2) assistance up or down stairs, transfers (e.g., assistance from mobility device to bed) or up floors in a building. If origin to destination service includes assistance through a door, it is limited to a facility’s common area or reception desk. As a general rule, driver assistance will not last longer than five (5) minutes away from the vehicle.  \nPOLICIES  \nA complete list of rider policies applicable to this service can be found on Valley Transit's website or mailed upon request. A few important policies are summarized below:  \n» Riders must provide their own mobility devices. Valley Transit will accommodate customers with mobility devices as long asthe lift can accommodate the size and combined weight of the customer and his/ her mobility device; and the device and customer can fit on the vehicle.  \n» Ramps and sidewalks must be accessible and clear of snow and ice.  \n» Carry-ons are limited to four (4) per rider  \n» Personal Care Attendants (PCA) ride free with qualified rider.  \nSCHEDULING & TIPS  \nFor trip reservations call, 920-832-5789  \nPhones are answered 24 hrs a day, 7 days a  \nweek. If a dispatcher is on another phone call, leave a message and they will call you back.» Advance reservations are required and must be made before 5:00 p.m. the day before  \nADA PARATRANSIT  \nSERVICE  \nyour trip.  \n» The vehicle will arrive within a 30-minute window of your scheduled pick-up time, which is 15 minutes before or after your scheduled pick-up time. Riders must be ready to leave at the beginning of this window.  \n» When the vehicle arrives, the driver can only wait 5-minutes. If you're not ready within 5-minutes, the vehicle will continue to the next pick up.  \n» If a round trip is needed, remember to also make your return trip reservation at the same time.  \n» Cancellations must be made at least one hour before your scheduled pick-up time.  \n» Same day medical return trips can be called in at the end of your appointment. This is referred to as a \"Will Call\" trip and can result in a wait of up to one hour from time call is received.  \nTRAVEL TRAINING  \nTravel training is a free service provided by Valley Transit to help anyone learn how to use the bus. Regardless of age or differing levels of abilities, travel training will be designed to help you achieve your goals. To learn more, please contact us at: 920-832-5800 or [traveltraining@appletonwi.gov](traveltraining@appletonwi.gov)  \nOctober 2025  \nThis information is available in accessible format upon request.  \nSERVICE DESCRIPTION  \nVT II is a demand response transportation service provided under the requirements of the Americans with Disabilities Act (ADA) . The service is strictly limited to eligible people with disabilities, who are unable to use the fixed route bus system for some or all trips within the service area.  \nThis service is not meant for emergency or urgent medical care transportation. Passengers eligible for medical assistance reimbursement need to use specialized medical transportation.  \nVT II is administered by Valley Transit, with service provided by a contractor using vans.  \nService Area  \nThe service area includes those portions of the Fox Cities that are within 3/4 of a mile from Valley Transit's bus routes.  \nFor assistance determining if an address is within the service area, please contact Valley Transit. See options under \"Questions\" section.  \nService Hours  \nMonday-Friday 5:30 a.m. to 7:00 p.m. Saturday 7:30 a.m. to 2:00 p.m.  \nSunday 7:30 a.m. to 2:00 p.m.  \nService is not available on major holidays.  \nADA CERTIFICATION  \nCertification Required  \nTo qualify for VT II's ADA service, individuals must first appl","cbCaiv2ObKLohdy9","https://ap.wps.com/l/cbCaiv2ObKLohdy9","pdf",132906,1,2,"English","en",105,"# Service Description\n## Service Level (Origin to Destination)\n## Policies\n## Scheduling & Tips\n## ADA Paratransit Service\n## Travel Training\n## Service Area & Service Hours\n## ADA Certification\n## Fare Information\n## Title VI Notice","[{\"question\":\"VT II的服务范围与“origin to destination”包含哪些内容？\",\"answer\":\"VT II提供起点到终点服务，主要为路缘到路缘（curb-to-curb）。若因残障需要，可能会在超出该范围的情况下提供协助，但仍有对上下楼梯、车辆无人看管、搬运/转移等情形的限制。\"},{\"question\":\"预订与乘车当天的等待规则有哪些？\",\"answer\":\"需要在出行前一天17:00前完成预订。车辆将按预定接送时间前后15分钟的30分钟窗口内到达，乘客需在窗口开始时做好出发准备；司机只可等待5分钟，未准备好将转往下一次接载。\"},{\"question\":\"如何申请VT II的ADA认证，认证通常需要多久？\",\"answer\":\"申请人需填写“Request for Certification of ADA Eligibility”表格，表格可邮寄获取或在线获取。提交所需信息后，Valley Transit在通常情况下可能需要21天完成认证；若通过，将发放ADA Certification Card。\"}]","VT II Brochure - ADA Paratransit Service - Service Level, Policies & Scheduling | PDF",1788051938,5,{"code":4,"msg":31,"data":32},"ok",{"site_id":24,"language":23,"slug":33,"title":13,"keywords":34,"description":14,"schema_data":35,"social_meta":85,"head_meta":87,"extra_data":89,"updated_unix":28},"vt-ii-brochure-ada-paratransit-service-service-level-policies-scheduling","",{"@graph":36,"@context":84},[37,53,67],{"@type":38,"itemListElement":39},"BreadcrumbList",[40,44,47,50],{"item":41,"name":42,"@type":43,"position":20},"https://docshare.wps.com","Home","ListItem",{"item":45,"name":46,"@type":43,"position":21},"https://docshare.wps.com/document/","Document",{"item":48,"name":12,"@type":43,"position":49},"https://docshare.wps.com/document/healthcare/",3,{"item":51,"name":13,"@type":43,"position":52},"https://docshare.wps.com/document/vt-ii-brochure-ada-paratransit-service-service-level-policies-scheduling/160211/",4,{"url":51,"name":13,"@type":54,"author":55,"headline":13,"publisher":57,"fileFormat":60,"inLanguage":23,"description":14,"dateModified":61,"datePublished":61,"encodingFormat":60,"isAccessibleForFree":62,"interactionStatistic":63},"DigitalDocument",{"name":9,"@type":56},"Person",{"url":41,"name":58,"@type":59},"DocShare","Organization","application/pdf","2026-08-30",true,{"@type":64,"interactionType":65,"userInteractionCount":4},"InteractionCounter",{"@type":66},"ViewAction",{"@type":68,"mainEntity":69},"FAQPage",[70,76,80],{"name":71,"@type":72,"acceptedAnswer":73},"VT II的服务范围与“origin to destination”包含哪些内容？","Question",{"text":74,"@type":75},"VT II提供起点到终点服务，主要为路缘到路缘（curb-to-curb）。若因残障需要，可能会在超出该范围的情况下提供协助，但仍有对上下楼梯、车辆无人看管、搬运/转移等情形的限制。","Answer",{"name":77,"@type":72,"acceptedAnswer":78},"预订与乘车当天的等待规则有哪些？",{"text":79,"@type":75},"需要在出行前一天17:00前完成预订。车辆将按预定接送时间前后15分钟的30分钟窗口内到达，乘客需在窗口开始时做好出发准备；司机只可等待5分钟，未准备好将转往下一次接载。",{"name":81,"@type":72,"acceptedAnswer":82},"如何申请VT II的ADA认证，认证通常需要多久？",{"text":83,"@type":75},"申请人需填写“Request for Certification of ADA Eligibility”表格，表格可邮寄获取或在线获取。提交所需信息后，Valley Transit在通常情况下可能需要21天完成认证；若通过，将发放ADA Certification Card。","https://schema.org",{"og:url":51,"og:type":86,"og:title":13,"og:site_name":58,"og:description":14},"article",{"robots":88,"canonical":51},"index,follow",{"doc_id":7,"site_id":24},{"code":4,"msg":5,"data":91},[92,96,100,104,108,113,116,121,126,129,133],{"id":20,"doc_module":4,"doc_module_name":46,"category_name":93,"show_sort_weight":94,"slug":95},"Story & Novel",90,"story-novel",{"id":21,"doc_module":4,"doc_module_name":46,"category_name":97,"show_sort_weight":98,"slug":99},"Literature",80,"literature",{"id":52,"doc_module":4,"doc_module_name":46,"category_name":101,"show_sort_weight":102,"slug":103},"Exam",70,"exam",{"id":29,"doc_module":4,"doc_module_name":46,"category_name":105,"show_sort_weight":106,"slug":107},"Comic",60,"comic",{"id":109,"doc_module":4,"doc_module_name":46,"category_name":110,"show_sort_weight":111,"slug":112},6,"Technology",50,"technology",{"id":11,"doc_module":4,"doc_module_name":46,"category_name":12,"show_sort_weight":114,"slug":115},40,"healthcare",{"id":117,"doc_module":4,"doc_module_name":46,"category_name":118,"show_sort_weight":119,"slug":120},8,"Research & Report",30,"research-report",{"id":122,"doc_module":4,"doc_module_name":46,"category_name":123,"show_sort_weight":124,"slug":125},9,"Religion & Spirituality",20,"religion-spirituality",{"id":124,"doc_module":4,"doc_module_name":46,"category_name":127,"show_sort_weight":124,"slug":128},"World Cup","world-cup",{"id":130,"doc_module":4,"doc_module_name":46,"category_name":131,"show_sort_weight":130,"slug":132},10,"Lifestyle","lifestyle",{"id":134,"doc_module":4,"doc_module_name":46,"category_name":135,"show_sort_weight":29,"slug":136},19,"General","general"]