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The training emphasizes ethical conduct, quality service, and building public trust, requiring annual completion of the Volunteer Standards of Conduct (VSC) certification test and formal agreement. Volunteers must certify multiple roles for intake, quality review, tax law instruction, and return preparation, and comply with specific standards on quality requirements, compensation restrictions, confidentiality, honesty, and professional treatment. 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Link to the Practice Lab to gain experience using tax software and take the certification test online, with immediate scoring and feedback.  \nPublication 4961 (Rev. 10-2025) Catalog Number 58618U Department of the Treasury Internal Revenue Service [www.irs.gov](www.irs.gov)  \nUpdates to the volunteer training materials will be contained in Publication 4491-X, VITA/TCE Training Supplement. The most recent version can be downloaded at: www.irs.gov/pub/irs-pdf/p4491x.pdf  \nVolunteer Standards of Conduct  \nVolunteer Income Tax Assistance / Tax Counseling for the Elderly (VITA/TCE)  \nThe mission of the VITA/TCE return preparation programs is to assist eligible taxpayers in satisfying their tax responsibilities by providing free tax return preparation. To establish the greatest degree of public trust, volunteers are required to maintain the highest standards of ethical conduct and provide quality service.  \nAnnually all VITA/TCE volunteers must pass the Volunteer Standards of Conduct (VSC) certification test and agree that they will adhere to the VSC by signing and dating Form 13615 , Volunteer Standards of Conduct Agreement – VITA/TCE Programs, prior to volunteering at a VITA/TCE site. In addition, return preparers, quality reviewers, coordinators, client facilitators, and tax law instructors must certify in Intake/Interview and Quality Review. Volunteers who answer tax law questions, instruct tax law classes, prepare or correct tax returns, or conduct quality reviews of completed returns must also certify in tax law prior to signing the form. Form 13615 is not valid until the sponsoring partner’s approving official (coordinator, instructor, administrator, etc.) or IRS contact confirms the volunteer’s identity, name, and address, using government-issued photo identification, and signs and dates the form. Volunteers’ names and addresses in Link & Learn taxes must match their government-issued photo identification. Advise volunteers to update their My Account page in Link & Learn Taxes with their valid name and address.  \nAs a volunteer in the VITA/TCE programs, you must adhere to the following Volunteer Standards of Conduct:  \nVSC \\#1 – Follow all Quality Site Requirements (QSR) .  \nVSC \\#2 – Do not accept payment, ask for donations, or accept refund payments for federal or state tax return preparation from customers.  \nVSC \\#3 – Do not solicit business from taxpayers you help or use the information you gained about them (taxpayer  \ninformation) for any direct or indirect personal benefit for yourself, any other specific individual or organization. VSC \\#4 – Do not knowingly prepare false returns.  \nVSC \\#5 – Do not engage in criminal, infamous, dishonest, notoriously disgraceful conduct, or any other conduct considered to have a negative effect on the VITA/TCE programs.  \nVSC \\#6 – Treat all taxpayers in a professional, courteous, and respectful manner.  \nFailure to comply with these standards could result in, but is not limited to, the following:  \n• Removal from all VITA/TCE programs  \n• Inclusion in the IRS Volunteer Registry to bar future VITA/TCE activity indefinitely  \n• Deactivation of your sponsoring partner’s site VITA/TCE electronic filing identification number (EFIN)  \n• Removal of all IRS products, supplies, loaned equipment, and taxpayer information from your site  \n• Termination of your sponsoring organization’s partnership with the IRS  \n• Termination of grant funds from the IRS to your sponsoring partner and  \n• Referral of your conduct for potential TIGTA and criminal investigations  \nTaxSlayer® is a copyrighted software program owned by Rhodes Computer Services. All screen shots that appear throughout the official Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) tr","cbCaikv4jgViErbg","https://ap.wps.com/l/cbCaikv4jgViErbg","pdf",2995888,"English","# Volunteer Standards of Conduct\n## Mission and ethical requirements\n## Certification and Form 13615 agreement\n## Volunteer Standards of Conduct (VSC) items\n## Confidentiality statement\n## Consequences of failure to comply","[{\"question\":\"What is the mission of the VITA/TCE return preparation programs?\",\"answer\":\"The mission is to assist eligible taxpayers in meeting their tax responsibilities through free tax return preparation, while upholding the highest standards of ethical conduct and providing quality service.\"},{\"question\":\"What do VITA/TCE volunteers have to complete before volunteering?\",\"answer\":\"Volunteers must pass the Volunteer Standards of Conduct (VSC) certification test annually and agree to adhere to the VSC by signing and dating Form 13615 before volunteering at a VITA/TCE site.\"},{\"question\":\"What standards address ethics and improper behavior?\",\"answer\":\"The VSC includes requirements such as following all Quality Site Requirements, not accepting payment or certain refunds for tax prep services, not preparing false returns, avoiding criminal or dishonest conduct, and treating taxpayers professionally and respectfully.\"}]","VITA/TCE Volunteer Standards of Conduct - Ethics Training | PDF",1790413863,76]