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WELCOME  \n2. OUR STATEMENT OF PURPOSE  \n2.1. OUR PROVIDER DETAILS  \n2.2. OUR LOCATION DETAILS  \n3. OUR GUIDE TO THE SERVICE  \n3.1. OUR PHILOSOPHY OF CARE  \n3.2. OUR ORGANISATIONAL STRUCTURE  \n3.3. OUR STAFF TEAM  \n3.3.1. MANAGEMENT  \n3.3.2. THE OVERALL TEAM  \n3.3.3. SENIOR CARE STAFF  \n3.3.4. KEY WORKER  \n3.3.5. SUPPORTING STAFF  \n3.3.6. CATERING  \n3.3.7. DOMESTIC  \n3.3.8. MAINTENANCE  \n3.4. OUR CARE SERVICES  \n3.4.1. ADMISSION TO THE CARE HOME  \n3.4.2. EMERGENCY ADMISSION  \n3.4.3. GENERAL HEALTH  \n3.4.4. GENERAL PRACTITIONER  \n3.4.5. NURSING CARE  \n3.4.6. MEDICATION  \n3.4.7. CALL SYSTEM  \n3.4.8. MEALS  \n3.4.9. CLOTHING & PERSONAL EFFECTS  \n3.4.10. JEWELLERY/VALUABLES  \n3.4.11. SERVICE USERS PETTY CASH  \n3.4.12. INSURANCE  \n3.4.13. LOST & FOUND  \n3.5. YOUR LIFESTYLE NEEDS  \n3.5.1. SOCIAL ACTIVITIES, HOBBIES AND LEISURE PURSUITS  \n3.5.2. VISITING  \n3.5.3. RECORDING EQUIPMENT AND MOBILE PHONES  \n3.5.4. SMOKING & ALCOHOL  \n3.5.5. CONSULTATION  \n3.5.6. SERVICE USER OF THE DAY  \n3.5.7. CONCERNS AND COMPLAINTS  \n3.5.8. COMPLIMENTS  \n3.5.9. EMPLOYEE OF THE MONTH  \n3.5.10. QUALITY ASSURANCE  \n3.5.11. GIFTS AND SIGNING LEGAL DOCUMENTS  \n3.5.12. SPIRITUAL/PASTORAL SUPPORT  \n3.5.13. ADVOCACY  \nPolicies and Procedures Service User Guide  \nVentry Residential Care  \n3.5.14. ADJUSTING TO LOSS  \n3.6. OUR ENVIRONMENT  \n3.6.1. GROUNDS  \n3.6.2. FIRE  \n3.6.3. HEALTH & SAFETY  \n3.6.4. RISK  \n3.6.5. TOILETRIES  \n3.6.6. NEWSPAPERS  \n3.6.7. MAIL  \n3.6.8. PAYPHONES / PERSONAL TELEPHONES  \n3.6.9. TELEVISIONS  \n3.6.10. HAIRDRESSING  \n3.6.11. DENTURES & GLASSES  \n3.6.12. PODIATRY, DENTIST, OPTICIAN & OTHER SERVICES  \n3.6.13. CAR PARKING  \n3.6.14. PETS  \n3.7. CARE QUALITY COMMISSION  \n3.8. COMPLAINTS PROCEDURE  \n4. OUR SERVICE USERS FEEDBACK  \nAPPENDIX A: CONTRACT OF CARE  \nAPPENDIX B: FEE AGREEMENT  \nAPPENDIX C: INSTRUCTIONS ON EMERGENCY MEDICAL INTERVENTION AND PASSING  \nAPPENDIX D: INSTRUCTIONS IN THE EVENT OF A FIRE  \nPolicies and Procedures Service User Guide  \nVentry Residential Care  \n1.0 WELCOME  \nOn behalf of the staff, Service Users, and management of Ventry Residential Care we extend you a warm welcome.  \nWe provide private residential care for the elderly across North London with care, comfort and compassion. We look to meet and exceed the standards of care set out in the Health and Social Care Act 2008’s “Essential Standards of Quality and Care” and we are regulated by the Care Quality Commission, a statutory body whose inspection reports are kept in the manager’s office orthe reception area of the home.  \nWe aim to provide a comfortable and happy home that Service Users enjoy living in. We will do everything possible to respect the rights of our Service Users, particularly by observing the values of privacy, dignity, independence, choice and fulfilment, while ensuring that freedom of rights is limited only by the rights of others. We recognise that providing good care is a co-operative process and we aim to consult Service Users and, where appropriate, their relatives, friends and representatives at all times and as fully as possible.  \nThe following documents are guides providing an overview of our service provision and of the Care Home. It also aims to address the most common questions / issues raised by Service Users. It contains our “Contract of Care”(Appendix A), the Fee Ag","cbCaipp9WybumXs8","https://ap.wps.com/l/cbCaipp9WybumXs8","pdf",137464,44,"English","# Contents\n## Welcome\n## Our Statement of Purpose\n### Our Provider Details\n### Our Location Details\n## Our Guide to the Service\n### Our Philosophy of Care\n### Our Organisational Structure\n### Our Staff Team\n### Our Care Services\n### Your Lifestyle Needs\n### Our Environment\n### Care Quality Commission\n### Complaints Procedure\n## Our Service Users Feedback\n## Appendix A: Contract of Care\n## Appendix B: Fee Agreement\n## Appendix C: Instructions on Emergency Medical Intervention and Passing\n## Appendix D: Instructions in the Event of a Fire","[{\"question\":\"What documents are included to help Service Users understand the service?\",\"answer\":\"The guide points to a statement of purpose, a guide to the service, a contract of care, and a fee agreement. 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