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The guide provides a sequential, step-by-step walkthrough for completing the VA Webform, using an ID.me account and logging into the VA Financial Service Center Customer Engagement Portal. 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It is recommended to complete VA’s Direct Deposit Enrollment process through VA’s Webform now to prevent delays in benefit processing if you are eligible for PCAFC.\u003Cbr>This user guide walks you through completing the enrollment process. Prior to starting, please have the name of your bank, your account number, and your bank routing number available. If you are updating a previous enrollment, please have the name of your previous bank, account number, and bank routing number available as well. You will also need access to an active email address and password that is different from the email of the Veteran you provide care for. It should be an email no one has ever used before to complete VA’s Webform.\u003Cbr>What’s in This User Guide\u003Cbr>This guide offers a step-by-step visual walkthrough for completing the Webform for Direct Deposit Enrollment. It includes Webform instructions, a frequently asked questions (FAQs) section, and additional resources for further assistance. This guide is specifically for VA Primary Family Caregivers. All information entered during the enrollment process should be specific to you, the caregiver. Do not enter any information related to the Veteran or Veteran’s identity including their Social Security number.\u003Cbr>As you navigate this guide, the green boxes on the images are used to draw your attention to the location of the instructions on the computer screen or Webform. |  |  |  |\n| --- | --- | --- | --- | --- |\n| |  | | | |\n\nContents  \nDirect Deposit Enrollment –The Webform is as Easy as A B C! 4  \nSet Up Your ID. me Account 5  \nLog in to the Customer Engagement Portal 6  \nWelcome to theVA FSC Customer Engagement Portal 8  \nFrequently Asked Questions 14  \nNeed Additional Assistance? 15  \nDirect Deposit Enrollment –The Webform is as Easy as A B C!  \nVA’s Webform Direct Deposit Enrollment process is broken down into three parts that are covered in part A, B, and C below. These parts must be completed in that sequential order.  \nA  \nB  \nC  \n“A” is for Account. To access the Webform, you will need to set up an [ID.me](ID.me) account. Government entities such as VA have partnered with [ID.me](ID.me) to protect users’ identities. When you create an ID.me account, it is a one-time effort and will be used every time you log in to theVA Financial Service Center (FSC) Customer Engagement Portal (where the Webform is located) .  \nB” is for Begin. Once you set up your ID.me account, log in to the Customer Engagement Portal. As part of logging in, you will need to authenticate your identity using a smart device (e.g., cellphone) that can receive text messages. If you cannot receive texts, a phone call will do. Even after establishing your ID.me account, you will need to authenticate your identity every time you access theVA FSC Customer Engagement Portal.  \n“C” is for Customer Engagement Portal. Once you authenticate yourself, you will be on theVA FSC Customer Engagement Portal site where you may now complete the Webform.  \nNow that you know what to expect, let’s get started!  \nDid You Know?  \nThe Department of Veterans Affairs (VA) has partnered with ID. me to verify VA users requesting information online. ID. me provides secure digital identity verification to government agencies and health care providers to make sure you are you—and not someone pretending to be you.  \n[ID. me](ID. me)’s next-generation identity platform meets the highest federal standards for online identity proofing and authentication.  \n4  \nA  \nSet Up Your ID. me Account  \nFirst, create an [ID.me](ID.me) account. If you already have an [ID.me](ID.me) account, go to the next section documented “B, Log in to the Customer Engagement Portal.”  \nWhat","cbCailVDiONffbpW","https://ap.wps.com/l/cbCailVDiONffbpW","pdf",5739691,14,"English","# Direct Deposit Enrollment – The Webform is as Easy as A B C!\n## Set Up Your ID. me Account\n## Log in to the Customer Engagement Portal\n## Welcome to the VA FSC Customer Engagement Portal\n## Frequently Asked Questions\n## Need Additional Assistance?","[{\"question\":\"What information should the Primary Family Caregiver have before starting Direct Deposit Enrollment?\",\"answer\":\"Have your bank name, account number, and routing number ready. If updating an earlier enrollment, also have the previous bank details. You also need an active email address and password unique to you as the caregiver and different from the Veteran’s email.\"},{\"question\":\"What does “A B C” mean in the enrollment process?\",\"answer\":\"“A” is for Account, meaning you must set up an ID.me account. “B” is for Begin, meaning you log in to the Customer Engagement Portal and authenticate your identity. “C” is for the Customer Engagement Portal, where you complete the Direct Deposit Webform after authentication.\"},{\"question\":\"Why does the guide warn not to enter Veteran identity information?\",\"answer\":\"The guide instructs caregivers to enter information specific to themselves and not include Veteran identity details, such as a Social Security number, during the enrollment process.\"}]","VA’s Primary Family Caregiver User Guide for Direct Deposit Enrollment - Step-by-step enrollment instructions | PDF",1791008440,35]