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\nStructure  \n5.0 Objectives  \n5.1 Introduction  \n5.2 Major Players in the Industry  \n5.3 Career Options in BPO  \n5.4 Career in F&A BPOs  \n5.5 Working conditions in a BPO  \n5.6 Answers to Check Your Progress  \n5.7 Let Us Sum Up  \n5.8 Terminal Questions  \n5.0 OBJECTIVES  \nAfter studying this unit,you should be able:  \n·  explain the main players in the BPO industry;  \n·  describe the career options in BPO;and  \n·  discuss the working conditions in BPO industry.  \n# 5.1 INTRODUCTION\n\nAccording to the Ministry of Electronics and IT the IT-BPM estimated revenuesin 2017 were USD 154 Bn.It has become one of the most significant growthcatalysts for the Indian economy,contributing immensely to the country's GDP  \n(9.3%)and public welfare.  \nAs per Nasscom BPM Council,the India BPM sector alone in 2017 generated atotal revenue of over $30 Bn(approx Rupees 2.2 lac crores in 2017)which wasa 38%of the global BPM market.The BPM industry in India alone employed  \n1.2 million people of which approximately 40%employees are women.Withinthe BPMmarket,global F&A outsourcing as per market estimates in 2017 standsat over$7 billion worth of services being delivered every year and is expected togrow at over 6%growth rate for the next five years.  \nHorizontal services such as Finance and Accounting still hold a major share inthe BPM services being delivered from India and the sector is likely to remainattractive as all the elements that you have read earlier(Cost advantage,scaleetc.)are likely to sustain for the next decade.  \nThe largest industry sectors for F&A are:Banking and Financial ServicesTelecom,software,and high techManufacturingUtilities and Energy  \nAs per Nasscom reports,F&A accountsfor a majority share of the BPO functionwithin captives.Of all the processes within Finance,Accounting and Supplychain,over 30%processes such as Account reconciliation,Reporting and Travel&Expense accounting have a high propensity to outsource,while over 40%ofthe processes such as Accounts Intercompany accounting have medium propensityto outsource.  \nAs we progress in this unit,we will see that a career in the BPO sector is aserious career and not just a job.In the F&A world,you will be able to learn avery wide variety of work,which could start from doing the very basics ofaccounting to the much higher value added services as you grow within theorganization.Also,today BPOs are the only organizations that are allowing itsaccounting employees to learn ways and practices of global accounting.  \n# 5.2 MAIN PLAYERS IN THE THIRD PARTY F&ABPO INDUSTRY\n\nAs mentioned earlier,the demand for Finance and Accounting services has grownsignificantly,and there are very strong players in the market providing specializedFinance &Accounting solutions.Companies are not just outsourcing processesbeyond the simple and medium complexity processes.Many providers aretherefore providing end to end transformative solutions that include financeexpertise as well as specific industry expertise (as in Finance for Banking orFinance for a manufacturing company).  \nIn 2018,the top third party BPO providers as per the market analysis are asfollows (in Alphabetical order):  \nOPLE'S  \n1.  Accenture  \n2.  Aegis  \nERSITY  \n3.  Arvato  \n4.  Capgemini  \n5.  Cognizant  \n6.  Concentrix  \n7.  Conduent  \n8.  Datamatics  \n9.  DXC Technologies  \n10.EXL  \n11.Genpact  \n12.HCL  \n13.Hexaware  \n14.IBM  \n15.Infosys  \n16.Intelenet  \n17.NTT Data  \n18.Quatrro  \nIntroduction to Finance andAccounting-BPO  \n19.Sutherland Global Services  \n20.Tata Consultancy Services  \n21.Wipro  \n22.WNS  \nThe Everest group lists some of these as leaders in the space and we will learn alittle more about these leaders.For more details,it is suggested that you visit thewebsites of each of the service provider  \n## 1.  Organization Name:Accenture\n\nAccenture is aglobal management consulting and professional services firmthat provides strategy,consulting,digital,technology and BPO services.Itis a Fortune Glo","cbCaivvgIuplv1nR","https://ap.wps.com/l/cbCaivvgIuplv1nR","pdf",51452941,12,"English","# 5.0 Objectives\n## 5.1 Introduction\n## 5.2 Major Players in the Industry\n## 5.3 Career Options in BPO\n## 5.4 Career in F&A BPOs\n## 5.5 Working conditions in a BPO\n## 5.6 Answers to Check Your Progress\n## 5.7 Let Us Sum Up\n## 5.8 Terminal Questions\n# 1. Organization Name:Accenture\n# 2. Organization Name:Capgemini","[{\"question\":\"What are the learning objectives of Unit 5?\",\"answer\":\"The unit aims to explain major players in the BPO industry, describe career options in BPO, and discuss working conditions in the BPO industry.\"},{\"question\":\"Why is Finance and Accounting outsourcing considered important in the BPO sector?\",\"answer\":\"Demand for F\\u0026A services has grown significantly, and large shares of relevant processes are outsourced, making the sector attractive for both providers and job seekers.\"},{\"question\":\"What does the unit say about the role of BPO careers compared with jobs?\",\"answer\":\"It presents a career in the BPO sector as a serious career, offering exposure to a wide variety of work and progressively higher value-added responsibilities.\"}]","UNIT 5 CAREER PROSPECTS IN BPOs - Structure - Career and Industry Overview | PDF",1790353154]