[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-152519-en":3,"doc-seo-152519-105":30,"detail-sidebar-cat-0-en-105":91},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":4,"category_id":11,"category_name":12,"doc_title":13,"doc_description":14,"doc_content":15,"file_id":16,"file_url":17,"file_type":18,"file_size":19,"view_count":4,"is_deleted":4,"is_public":20,"is_downloadable":20,"audit_status":20,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":27,"seo_description":14,"update_tm":28,"read_time":29},152519,8796095360427,"Lucas Martin","https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d",8,"Research & Report","UNHCR Jordan Operational Update September 2019 - Refugee Protection and Assistance","Operational Update for UNHCR Jordan covering September 2019 highlights funding status, refugee population distribution, and key protection initiatives. The report details community outreach through mobile helpdesks, performance of the UNHCR helpline using IVR technology, and coordination work with Jordanian authorities for the Jordan Response Plan 2020-2022. It also outlines community empowerment efforts in Azraq and Zaatari, including work permits, Incentive Based Volunteers, and community support activities, alongside August cash assistance reaching 28,502 families and pilots for mobile wallet distribution.","OPERATIONAL UPDATE  \nJordan September 2019  \nAl-Ghurair Foundation for Education has agreed to offer Certified Blended English courses to refugees.  \nAs of 24 September, UNHCR Jordan’s operation is 44% funded out of USD 371.8 million requested for refugees’protection and assistance.  \nUNHCR congratulated the Mayor of Greater Amman Municipality on the designation of Amman as a City of Light for refugees.  \n747 , 080  \nRefugees in Jordan as of 15 September 2019  \n83.5%  \nRefugees living outside camps in urban areas  \n16 .5%  \nRefugees living in three camps in Jordan – Azraq, Zaatari and The Emirati Jordanian  \nFUNDING (AS OF 24 SEPTEMBER 2019)  \nUSD 371.8 million  \nUNHCR Jordan’s financial requirements in 2019  \nFunded 44%  \n$ 163 million  \nPOPULATION OF CONCERN  \nCountries of Origin  \n656,512  \n67,286  \n14,703 6,126 753 1,700  \nSyria Iraq Yemen Sudan Somalia Other  \nPROTECTION  \n■ As part of community outreach, UNHCR runs 38 mobile helpdesks in eight different governorates across the country where refugees are able to approach UNHCR with any legal or protection issues they may have aside the registration centres in Amman, Irbid and Mafraq or those in Azraq and Zaatari. During the month of August , a total of 873 families were assisted or counselled on cash assistance, access to health or other services , legal assistance regularization of status and resettlement among others. Furthermore 1,812 Syrian and 373 non-Syrian families were provided with renewal and registration appointments at the helpdesks.  \n■ UNHCR Jordan has one of the largest refugee helplines in the world. In August, the Helpline answered 358 ,785 calls. Since its inception in 2008, UNHCR staff on the helpline have responded to over  \n3 million calls , giving support and advice on a range of issues to refugees across the Kingdom. Calls mainly regarded the following issues: Basic Needs Assistance , including Cash Assistance, Registration , Resettlement and other issues. The system uses Interactive Voice Response (IVR) technology, where automated information is delivered on key topics, while 14 dedicated staff are available for emergency calls. On the 4th of August, Helpline updated its IVR system; the new version includes newly added services such as: an English language version, primary phone number campaign, and additional options under the menus.  \n■ During the month of August 2019, UNHCR Inter-Agency Coordination lead consultations with MoPIC on the new Jordan Response Plan (JRP) 2020-2022. The new JRP structure, its pillars and sectors aligned to the Sustainable Development Goals (SDG) as well as the Global Compact on Refugees were developed and presented by MoPIC at an extraordinary Humanitarian Partners’ Forum (HPF) meeting on 28 August as well as at the Humanitarian Development Partner Group the following day.  \nCOMMUNITY EMPOWERMENT AND SELF RELIANCE  \n■ In Azraq camp, as of July 30th, a total of 3,348 work permits are registered in the work permit database. The total number of work permits registered with the Ministry of Labour (MoL) database as of July 30th 2019 amounts to 9 ,720 work permits as the MoL had started issuing work permits since 2017 and prior to the inauguration of Azraq Camp Employment (ACE) in February 2018. During August, a total of 102 permit applications were received through the ACE office , out of which 95 for agriculture and 7 for construction requests; 38 permits to work in agriculture were approved.  \n■ In Azraq camp, the total number of individuals registered in the Incentive Based Volunteers (IBV) scheme reached 16,854 , with 10,223 males and 6,631 females. During August, a total of 293 new IBV applications were received, of which 187 from females, 106 from males;2 persons with disabilities also applied.  \n■ In Zaatari camp , the Office of Employment had a 2% increase in active work permits by the end of July; the total number reached 12 ,809, out of which 16% have been issued to women. Work permit-holders now represent approx","cbCaivXLG1khMSjf","https://ap.wps.com/l/cbCaivXLG1khMSjf","pdf",253066,1,5,"English","en",105,"# Protection\n## Community outreach and legal assistance\n## Refugee helpline performance and IVR updates\n## Inter-agency coordination for Jordan Response Plan 2020-2022\n# Community Empowerment and Self Reliance\n## Azraq camp work permits and employment initiatives\n## Azraq camp Incentive Based Volunteers scheme\n## Zaatari camp work permits and IBV participation\n## Community Support Committees and activities\n# Cash Assistance for Basic Needs\n## Monthly cash transfers coverage and impact\n## Mobile wallet distribution pilots","[{\"question\":\"How much funding did UNHCR Jordan have as of 24 September 2019?\",\"answer\":\"UNHCR Jordan’s operation was 44% funded out of USD 371.8 million requested for refugees’ protection and assistance.\"},{\"question\":\"What protection services did UNHCR provide through community outreach in August?\",\"answer\":\"UNHCR ran 38 mobile helpdesks across eight governorates, assisting and counselling families on cash assistance, access to health and other services, legal assistance, regularization of status, and resettlement.\"},{\"question\":\"What cash assistance results were reported for August 2019?\",\"answer\":\"Social Transfers reached 28,502 families (123,327 individuals), supporting basic needs such as rent and monthly bills and improving outcomes including food security, health, education access, and psychological well-being.\"}]","UNHCR Jordan Operational Update September 2019 - Refugee Protection and Assistance | PDF",1787862612,13,{"code":4,"msg":31,"data":32},"ok",{"site_id":24,"language":23,"slug":33,"title":13,"keywords":34,"description":14,"schema_data":35,"social_meta":86,"head_meta":88,"extra_data":90,"updated_unix":28},"unhcr-jordan-operational-update-september-2019-refugee-protection-and-assistance","",{"@graph":36,"@context":85},[37,54,68],{"@type":38,"itemListElement":39},"BreadcrumbList",[40,44,48,51],{"item":41,"name":42,"@type":43,"position":20},"https://docshare.wps.com","Home","ListItem",{"item":45,"name":46,"@type":43,"position":47},"https://docshare.wps.com/document/","Document",2,{"item":49,"name":12,"@type":43,"position":50},"https://docshare.wps.com/document/research-report/",3,{"item":52,"name":13,"@type":43,"position":53},"https://docshare.wps.com/document/unhcr-jordan-operational-update-september-2019-refugee-protection-and-assistance/152519/",4,{"url":52,"name":13,"@type":55,"author":56,"headline":13,"publisher":58,"fileFormat":61,"inLanguage":23,"description":14,"dateModified":62,"datePublished":62,"encodingFormat":61,"isAccessibleForFree":63,"interactionStatistic":64},"DigitalDocument",{"name":9,"@type":57},"Person",{"url":41,"name":59,"@type":60},"DocShare","Organization","application/pdf","2026-08-27",true,{"@type":65,"interactionType":66,"userInteractionCount":4},"InteractionCounter",{"@type":67},"ViewAction",{"@type":69,"mainEntity":70},"FAQPage",[71,77,81],{"name":72,"@type":73,"acceptedAnswer":74},"How much funding did UNHCR Jordan have as of 24 September 2019?","Question",{"text":75,"@type":76},"UNHCR Jordan’s operation was 44% funded out of USD 371.8 million requested for refugees’ protection and assistance.","Answer",{"name":78,"@type":73,"acceptedAnswer":79},"What protection services did UNHCR provide through community outreach in August?",{"text":80,"@type":76},"UNHCR ran 38 mobile helpdesks across eight governorates, assisting and counselling families on cash assistance, access to health and other services, legal assistance, regularization of status, and resettlement.",{"name":82,"@type":73,"acceptedAnswer":83},"What cash assistance results were reported for August 2019?",{"text":84,"@type":76},"Social Transfers reached 28,502 families (123,327 individuals), supporting basic needs such as rent and monthly bills and improving outcomes including food security, health, education access, and psychological well-being.","https://schema.org",{"og:url":52,"og:type":87,"og:title":13,"og:site_name":59,"og:description":14},"article",{"robots":89,"canonical":52},"index,follow",{"doc_id":7,"site_id":24},{"code":4,"msg":5,"data":92},[93,97,101,105,109,114,119,122,127,130,134],{"id":20,"doc_module":4,"doc_module_name":46,"category_name":94,"show_sort_weight":95,"slug":96},"Story & Novel",90,"story-novel",{"id":47,"doc_module":4,"doc_module_name":46,"category_name":98,"show_sort_weight":99,"slug":100},"Literature",80,"literature",{"id":53,"doc_module":4,"doc_module_name":46,"category_name":102,"show_sort_weight":103,"slug":104},"Exam",70,"exam",{"id":21,"doc_module":4,"doc_module_name":46,"category_name":106,"show_sort_weight":107,"slug":108},"Comic",60,"comic",{"id":110,"doc_module":4,"doc_module_name":46,"category_name":111,"show_sort_weight":112,"slug":113},6,"Technology",50,"technology",{"id":115,"doc_module":4,"doc_module_name":46,"category_name":116,"show_sort_weight":117,"slug":118},7,"Healthcare",40,"healthcare",{"id":11,"doc_module":4,"doc_module_name":46,"category_name":12,"show_sort_weight":120,"slug":121},30,"research-report",{"id":123,"doc_module":4,"doc_module_name":46,"category_name":124,"show_sort_weight":125,"slug":126},9,"Religion & Spirituality",20,"religion-spirituality",{"id":125,"doc_module":4,"doc_module_name":46,"category_name":128,"show_sort_weight":125,"slug":129},"World Cup","world-cup",{"id":131,"doc_module":4,"doc_module_name":46,"category_name":132,"show_sort_weight":131,"slug":133},10,"Lifestyle","lifestyle",{"id":135,"doc_module":4,"doc_module_name":46,"category_name":136,"show_sort_weight":21,"slug":137},19,"General","general"]