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Data  \nHaroon Bhorat  \nKalie Pauw  \nLiberty Mncube  \nSeptember 2007  \nAcknowledgements  \nWe would like to thank the Commission for Conciliation, Mediation and Arbitration (CCMA) for access to their data. We are grateful to Nersan Govender, Anthea Edwards for technical support in accessing the data. We learnt a great deal from Nerine Kahn, Jeremy Daphne, Afzul Soobedaar, Nersan Govender, Sabata Nakanyane and Kagiso Moleme who took part in a roundtable discussion of an earlier draft. Thanks to Martin Wittenberg, Halton Cheadle and Paul Benjamin for their helpful comments. We have also benefited from a SALDRU seminar presentation at the University of Cape Town.  \nTable of Contents  \n1. Introduction..................................................................................................................... 1  \n2. The Dispute Resolution System in Post Apartheid South Africa...............................2  \n2.1. The Structure of Dispute Resolution in South Africa ......................................................... 3  \n2.2. Dispute Resolution Institutions .......................................................................................... 5  \n3. Data Overview.................................................................................................................9  \n3.1. Overall Trends and Patterns of Dispute Referrals........................................................... 12  \n4. Measuring the Efficiency of the CCMA.......................................................................20  \n4.1. Efficiency and Dispute Resolution Processes ................................................................. 20  \n4.2. Internal and Statutory Measures of CCMA Efficiency ..................................................... 23  \n4.3. A Descriptive Overview of Turnaround Times ................................................................. 27  \n4.3.1. Referral to Activation Date ...................................................................................... 27  \n4.3.2. Conciliation and Arbitration Turnaround Times to End Date .................................. 30  \n4.4. Determinants of Variation in Turnaround Times.............................................................. 39  \n4.4.1. Estimation Approach ............................................................................................... 39  \n4.4.2. Estimation Results .................................................................................................. 41  \n4.4.3. Concluding Remarks ............................................................................................... 49  \n5. Conclusions and Policy Recommendations..............................................................50  \n6. References ....................................................................................................................53  \n7. Technical Appendix......................................................................................................56  \n7.1. Additional Graphs and Tables ......................................................................................... 56  \n7.2. A Note on CCMA Jurisdiction .......................................................................................... 65  \n7.3. Proposals for Data Improvements ................................................................................... 68  \n7.3.1. Summary of Benjamin and Gruen’s Data Proposals .............................................. 69  \n7.3.2. Types of Unfair Dismissal or Unfair Labour Practice Cases .................................. 70  \n7.3.3. ‘Other’ Dispute Types and Jurisdictional Information ............................................. 71  \n7.4. A Note on the Number of Hearings ................................................................................. 72  \nList of Figures  \nFigure 1: The Structure of Disp","cbCainTmOU5zzU19","https://ap.wps.com/l/cbCainTmOU5zzU19","pdf",575170,77,"English","# Introduction\n# The Dispute Resolution System in Post Apartheid South Africa\n## The Structure of Dispute Resolution in South Africa\n## Dispute Resolution Institutions\n# Data Overview\n## Overall Trends and Patterns of Dispute Referrals\n# Measuring the Efficiency of the CCMA\n## Efficiency and Dispute Resolution Processes\n## Internal and Statutory Measures of CCMA Efficiency\n## A Descriptive Overview of Turnaround Times\n## Determinants of Variation in Turnaround Times\n# Conclusions and Policy Recommendations\n# References\n# Technical Appendix\n## Additional Graphs and Tables\n## A Note on CCMA Jurisdiction\n## Proposals for Data Improvements\n## A Note on the Number of Hearings","[{\"question\":\"What dispute resolution system does the report focus on in post-apartheid South Africa?\",\"answer\":\"The report focuses on the CCMA-centered dispute resolution system and its structure in post-apartheid South Africa, including the roles of dispute resolution institutions.\"},{\"question\":\"How does the report measure CCMA efficiency?\",\"answer\":\"CCMA efficiency is assessed through efficiency-related dispute resolution processes and internal and statutory measures, with special attention to turnaround times across defined stages.\"},{\"question\":\"What explains variations in turnaround times?\",\"answer\":\"The report uses an estimation approach to analyze determinants of variation in turnaround times, followed by presentation of estimation results and concluding remarks.\"}]","Understanding the Efficiency and Effectiveness of the Dispute Resolution System in South Africa - An Analysis of CCMA Data | PDF",1791030649,194]