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The position serves as the first contact for patients and community-based physicians, requiring exceptional customer service, clear communication with parents and clinicians, and clinical support within the department scope. Duties include answering phones, patient check-in and registration, copay collection, appointment scheduling and confirmations, voicemail and callback within required timelines, EHR updates and document scanning, and HIPAA-compliant confidentiality.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/ucsf-benioff-childrens-physicians-pediatric-after-hours-clinic-berkeley-patient-service-representativemedical-assistant-psrma/502347/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/ucsf-benioff-childrens-physicians-pediatric-after-hours-clinic-berkeley-patient-service-representativemedical-assistant-psrma/502347.png","ImageObject",300,407,{"name":92,"@type":93},"Mia  ","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-09","2026-10-03",true,{"@type":102,"interactionType":103,"userInteractionCount":44},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What are the main responsibilities of the PSR/MA role at the Pediatric After-Hours Clinic?","Question",{"text":112,"@type":113},"The PSR/MA is the initial point of contact, handling customer service, phones, patient check-in and registration, copay collection, and appointment scheduling/confirmations. The role also provides clinical support to pediatricians within department scope.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What scheduling requirements apply to this part-time position?",{"text":117,"@type":113},"The position requires evenings, weekends, and holidays, with clinic operations available 7 days a week including all holidays. East Bay hours of operation are listed for weekends/holidays and Mondays through a late evening window.",{"name":119,"@type":110,"acceptedAnswer":120},"Which systems and compliance requirements are emphasized in the job duties?",{"text":121,"@type":113},"The role requires effective use of the Electronic Health Record (EHR) and Microsoft Office/Outlook. It also requires strict adherence to HIPAA regulations and UCSF Benioff Children’s Physicians standards for patient confidentiality.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},502347,1791624122,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":44,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":81,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":39,"preview_page_count":4},687207024478,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","UCSF Benioff Children's Physicians-Medical Assistant/PSR  \nPediatric After-Hours Clinic – Berkeley  \nDescription  \nUCSFBenioff Children’s Physicians (UBCP) is a multispecialty physician foundation, and an associated clinically integrated network [CIN]. Our primary goal is to foster physician collaboration to deliver the most advanced pediatric care throughout Northern California and beyond. We have Pediatric, Ophthalmology, Adult Medicine, and Women’s health clinics located throughout the San Francisco Bay area.  \nPediatric After Hours is a very dynamic department that operates every day of the year, including Holidays. The team works collaboratively with our physician partners in the East Bay at our Berkeley Clinic to provide this valuable pediatric after-hours care to the community. This recruitment is for a part-time position that will work side by side with pediatricians to provide outstanding clinical support as a Medical Assistant and will also work performing a variety of receptionist and front desk patient-related duties, including but not limited to, answering phones, scheduling appointments, paging doctors when necessary, checking in patients, receiving co-pays and faxing. If you’re looking for an alternative work schedule, this position is ideal for a professional who wants tobe part of a very dynamic and supportive working environment. Please note this position will require working evenings, weekends and holidays. We are open 7 days a week, including all holidays.  \nEast Bay Hours of Operation: Weekends & Holidays: 9am-5pm Mondays-5:30-9pm  \n*Weekends & holidays have three different shifts available in both of our clinics. Scheduling is done one month in advance.  \nPOSITION SUMMARY:  \nThe Patient Service Representative/Medical Assistant (PSR/MA) is the initial point of contact for our patients and the community-based physicians. The incumbent must possess exceptional customer service skills and have a desire to work in the public eye. Communication skills are key, you will be expected to communicate clearly with parents, physicians and your team, with an emphasis on keeping the patient at the center of the conversation. Likewise, the Medical Assistant provides clinical support to the Pediatrician and will work within the scope set forth by the department.  \nJOB DUTIES AND RESPONSIBILITIES:  \n• Service Standards: Demonstrated ability to remain professional, even when working through difficult situations, support the vision of the Care Center and the core values of UCSF Benioff Children’s Physicians.  \n• Essential Functions:  \n• Productivity/Efficiency  \n• Answers phones professionally and warmly to assist all callers with their healthcare objectives.  \n• Receives patients at the care center. Tasks include providing information about clinical services, insurance and payment policies; patient’s registration; processing new patient paperwork; collecting copays; and following up with patients for payment /insurance information when necessary.  \n• Attends to physicians and practitioners need to support patient care and practice development.  \n• Schedules and confirms appointments. Monitors schedule frequently for capacity.  \n• Attends to billing corrections in a timely fashion. Asks for assistance as needed to expedite patient concerns as quickly as possible.  \n• Distributes incoming paper lab results and scans records into patient charts on a daily basis, as directed by the Supervisor.  \n• Helps maintain office supplies, equipment and general office systems.  \n• Technical Skills  \n• Effectively utilizes Electronic Health Record (E.H.R.), Microsoft outlook and MS Office Suite.  \n• Takes a proactive view of daily and weekly clinician schedules, fills openings via the waiting lists and through requesting patient names from clinicians. Works diligently to keep clinicians’ schedules full.  \n• Keeps patient demographics and insurance information accurate and up to date in in the EHR.  \n• Communication  \n• Provides friendly, k","cbCais9s5jcO0He7","https://ap.wps.com/l/cbCais9s5jcO0He7","pdf",204380,"English","# Position Summary\n# Job Duties and Responsibilities\n## Service Standards & Essential Functions\n## Technical Skills\n## Communication\n## Quality\n# Additional Information","[{\"question\":\"What are the main responsibilities of the PSR/MA role at the Pediatric After-Hours Clinic?\",\"answer\":\"The PSR/MA is the initial point of contact, handling customer service, phones, patient check-in and registration, copay collection, and appointment scheduling/confirmations. The role also provides clinical support to pediatricians within department scope.\"},{\"question\":\"What scheduling requirements apply to this part-time position?\",\"answer\":\"The position requires evenings, weekends, and holidays, with clinic operations available 7 days a week including all holidays. East Bay hours of operation are listed for weekends/holidays and Mondays through a late evening window.\"},{\"question\":\"Which systems and compliance requirements are emphasized in the job duties?\",\"answer\":\"The role requires effective use of the Electronic Health Record (EHR) and Microsoft Office/Outlook. It also requires strict adherence to HIPAA regulations and UCSF Benioff Children’s Physicians standards for patient confidentiality.\"}]","UCSF Benioff Children's Physicians - Pediatric After-Hours Clinic – Berkeley - Patient Service Representative/Medical Assistant (PSR/MA) | PDF",1791031840]