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Covers how to determine whether a district upgraded to the Insights Platform, including the shift to a single Frontline ID and credential handling for Absence & Time users. Includes steps for accepting email invitations, verifying username and password, clearing browser cache, using the correct sign-in URL, manually entering credentials, and trying alternate browsers. Also addresses Safari-specific settings, checking device time, and contacting the district administrator for unresolved access.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/troubleshooting-login-issues-frontline-application-sign-in-guidance/238721/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/troubleshooting-login-issues-frontline-application-sign-in-guidance/238721.png","ImageObject",300,407,{"name":92,"@type":93},"Mack Lee","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-19","2026-09-11",true,{"@type":102,"interactionType":103,"userInteractionCount":39},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"How can I tell whether my district upgraded to the Insights Platform?","Question",{"text":112,"@type":113},"District Administrators handle login IDs and PINs by default, but an Insights Platform upgrade changes credential management. If upgraded, users create a single Frontline ID and can sign in only with that account.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What should I do if I receive an error saying the credentials were incorrect after switching?",{"text":117,"@type":113},"Check your email for the Insights Platform invitation, including your spam folder, and try signing in using the updated process. If the invitation is still not found, follow the troubleshooting steps and contact your District Administrator.",{"name":119,"@type":110,"acceptedAnswer":120},"Which browser and device checks help when sign-in keeps failing?",{"text":121,"@type":113},"Clear the browser cache, try signing in with a different web browser, and for Safari on smart devices disable Private Browsing Mode and allow cookies. Also confirm the local time on your device is correct, since some applications require it for authentication.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},238721,1789139226,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":39,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":14,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":129,"read_time":24},1236954509970,"https://us-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Troubleshooting Login Issues | 1  \nTroubleshooting  \nThis document provides tips to resolve sign-in issues for your Frontline application. Review all the following options to help identify and resolve your problem.  \nDETERMINE IF DISTRICT UPGRADED TO THE INSIGHTS PLATFORM  \nDistrict Administrators traditionally assigned login IDs and PINs to each individual user for each of their Frontline solutions, but an upgrade to the Insights Platform provides enhancements to current functionality.  \nThe Insights Platform allows users to manage their own credentials. If your district (or one of your districts, if you are a multi-district user) has upgraded to the Insights Platform, you can create a single Frontline ID account to access your applications. Once you have upgraded to a Frontline ID, you can only sign in with that account.  \nApplicable to Absence & Time users: If one of your districts has upgraded to the Insights Platform, you will only use your phone number and PIN login (even your multi-district PIN) for the phone, Jobulator, and clock kiosks. Use your Frontline ID account to log in online.  \nEMAIL INVITATION  \nYou will receive an invitation email when your district upgrades to the Insights Platform. Follow these instructions to accept that invite.  \nTake note, you will see an error message that states,“The credentials were incorrect” if you try to log in with your old credentials once you have been sent an email invitation. If you see this message on the signin page, check your email again for the invite (including your spam folder). If you still cannot locate the email, try the suggestions below and then contact your District Administrator.  \nVERIFY USERNAME AND PASSWORD  \nRegardless of whether your district has upgraded to the Platform, it is important to use the correct sign-in credentials. The sign-in page for a Frontline application includes links to recover a forgotten username or password.  \nSelect Forgot Username and enter the email address associated with your account or click Forgot Password and enter your username. The system will email you information to complete the sign-in process. Contact your Administrator if you do not receive the response email.  \n© Frontline Education  \nTroubleshooting Login Issues | 2  \nCLEAR THE WEB BROWSER CACHE  \nThe cache serves as a web browser’s short-term memory and stores data each time you access the Internet. It can occasionally store outdated information (such as an “incorrect credentials”message from a previous sign-in attempt) and will need to be cleared out.  \nAccess your browser settings and select the option to empty or delete your browser’s cache. Once this is complete, close all web pages, including pages unrelated to Frontline. (This exit step is crucial for the cache clearing to take effect.) You can then re-open the web browser, return to the sign-in page, and proceed.  \nUSE THE CORRECT URL  \nIndividuals who use an older saved or bookmarked URL may experience sign-in problems when the bookmark does not redirect to the updated sign-in page.  \nTo avoid this problem, check with your District Administrator regarding what sign-in URL to use or go to [http://app.frontlineeducation.com/](http://app.frontlineeducation.com/ and select Sign)[ and select](http://app.frontlineeducation.com/ and select Sign)[ Sign](http://app.frontlineeducation.com/ and select Sign) In foryour application. Then, enter your credentials once more on this sign-in page. (Remember to save the page as a future bookmark if you can now sign in.)  \nMANUALLY ENTER YOUR VERIFIED ID/USERNAME AND PIN/PASSWORD  \nDo not rely on any saved sign-in credentials if you begin to encounter a sign-in problem. Instead, go to your sign-in page and manually type your username and password.  \nTRY A DIFFERENT WEB BROWSER  \nIf a problem persists, use a different web browser to sign in to your Frontline application. This may help identify whether the system or a specific web browser is responsible for your sign in problems.  ","cbCaicFFOLc4Eo9W","https://ap.wps.com/l/cbCaicFFOLc4Eo9W","pdf",200635,"English","# Troubleshooting sign-in issues\n## Determine Insights Platform upgrade\n## Email invitation acceptance\n## Verify username and password\n## Clear web browser cache\n## Use the correct URL\n## Manually enter verified ID/username and PIN/password\n## Try a different web browser\n## Identify Safari-specific browser problems\n## Check the time on your device\n## Contact your administrator","[{\"question\":\"How can I tell whether my district upgraded to the Insights Platform?\",\"answer\":\"District Administrators handle login IDs and PINs by default, but an Insights Platform upgrade changes credential management. If upgraded, users create a single Frontline ID and can sign in only with that account.\"},{\"question\":\"What should I do if I receive an error saying the credentials were incorrect after switching?\",\"answer\":\"Check your email for the Insights Platform invitation, including your spam folder, and try signing in using the updated process. If the invitation is still not found, follow the troubleshooting steps and contact your District Administrator.\"},{\"question\":\"Which browser and device checks help when sign-in keeps failing?\",\"answer\":\"Clear the browser cache, try signing in with a different web browser, and for Safari on smart devices disable Private Browsing Mode and allow cookies. Also confirm the local time on your device is correct, since some applications require it for authentication.\"}]","Troubleshooting Login Issues - Frontline application sign-in guidance | PDF"]