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It provides prerequisites for Windows and macOS, including OS and supported web browsers, then addresses system check warnings and browser security restrictions. The guide explains what to do when the TOEFL Secure (Audio) Browser fails to launch, covering temporary browser connection acceptance, network-related risk warnings, and disabling interfering security software, processes, and IR camera heat-detection services.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/toefl-itp-test-digital-troubleshooting-for-the-preset-setting/494287/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/toefl-itp-test-digital-troubleshooting-for-the-preset-setting/494287.png","ImageObject",300,407,{"name":92,"@type":93},"cryingin4k","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-08","2026-10-01",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",15,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"What are the prerequisite OS and web browser requirements for the TOEFL ITP (Digital) test?","Question",{"text":113,"@type":114},"The guide lists Windows 8.1 or higher and a supported Chrome or Microsoft Edge setup, and macOS X 10.11 or higher with Chrome or Safari. It also notes keeping the computer up to date.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"What should you do if a “Not Secure” website warning appears during connection?",{"text":118,"@type":114},"Temporarily accept the connection by using “Details” and “Go to the website,” then connect again to proceed with the setup.",{"name":120,"@type":111,"acceptedAnswer":121},"What actions are recommended when the TOEFL Secure (Audio) Browser cannot be launched due to security software or interfering processes?",{"text":122,"@type":114},"Temporarily disable the security software that blocks the Secure Browser, then reboot and try again. For Windows, it also instructs stopping ctfmon.exe and disabling the abnormal heat-detection service for the IR camera if that specific error appears.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},494287,1791071512,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":24,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145,"preview_page_count":4},137458181193,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","TOEFL ITP ® Test (Digital) Troubleshooting for the Preset Setting  \n【First of all】  \nThis is troubleshooting guide related to the TOEFL ITP TEST(Digital) . This is written in the order of work procedures including the particular troubles for some of PC model. Please refer to this guide after having confirmed your computer model.  \nTable of contents  \n1. OS/Web Browser  \n2. System Check  \n3. Trouble in launching the TOEFL Secure (Audio) Browser  \n1.  OS/Web Browser  \nPlease verify that your computer meets the requirements described below as a prerequisite.  \n\n| Windows OS Type |  |\n| --- | --- |\n| OS | Windows 8.1 and higher ※Your computer should be up to date. |\n| Web Browser | Use Chrome or Microsoft Edge\u003Cbr>※If you are using Windows 10 and higher, Microsoft Edge is the default setting. |\n| Mac OS Type |  |\n| OS | MacOS X10 .11 and higher※Your computer should be up to date. |\n| Web Browser | Use Chrome or Safari\u003Cbr>※If you are using a Mac, Safari is the default setting. |\n\n2.  Related to System Check  \n① If the “Not Secure” website warning appears when you try to connect to the site, →You need to temporarily accept the connection to the site.  \n→Click “Details” and click “Go to the website” to connect the site again.  \n② The error message appears  \n􀁺 Yellow Warning  \nIf you can download and launch the TOEFL Secure Browser, you can take the test.  \nPlease recheck if your computer meets the system requirements (OS/ the web browser) and proceed to set up your computer.  \n􀁺 Red warning  \nYou are less likely to take the test properly. This might be caused by the internet environment. Check your network connection status. Try to re boot the router and reconnect your computer when using Wi-Fi. Alternatively, try another way such as connecting with a wired LAN.  \n3. Trouble in launching the TOEFL Secure (Audio) Browser  \n① When the warning message by the security software appears, Temporarily, you need to disable your security software which prevents the TOEFL Secure  \nBrowser from starting. Please look into how to temporarily disable the security software on your own due to differ depending on the security software you are using. We do not force you to temporarily disable the security software. Please do it under your own judgement. After you disable it, try to reboot the TOEFL Secure Browser again.  \nHow to check the security software you are using.  \n【Windows】  \nClick here.  \nCheck the software  \nConnected to 〇〇〇  \n\n| 【Mac】\u003Cbr>\u003Cbr>Click on the Finder icon | | Choose\u003Cbr>“Application” |\n| --- | --- | --- |\n\n② When the message related to the ctfmon.exe process appears (only for Windows),  \nThe ctfmon.exe is a Microsoft process that provides text support as a standard equipment. You need to temporarily disable the ctfmon.exe process so that it may prevent the TOEFL  \nSecure Browser from starting.  \n2  \nFirstly, you need to hold down the Windows Key and then press R on your keyboard. Type services. msc in the Search field and click OK.  \nservices. msc  \nIn the Services list, right-click on Touch Keyboard and Handwriting Panel Service and stop it. After you stop it, try to reboot the TOEFL Secure Browser again.  \n③ When abnormal heat generation in PC camera is detected,  \nThe error message below may appear. This error is a specific symptom on each PC model. The name of the executable file differs depending on PC model.  \n********** is not allowed to run during the administration of the exam. The browser has been shut down and a security violation has been logged. To continue testing, terminate this process or contact support for assistance.  \n(e.g.)  \n\n| PC model | An executable file. |\n| --- | --- |\n| ASUS PC | ASUS Screen Adjust Service.exe |\n| Panasonic “Let’s note” PC | IR Cam Srv.exe |\n\nHow to temporarily disable the abnormal heating detecting service in the IR camera of your computer  \nHold on Windows logo key + x →Open the Quick Link menu. Click “Computer Management”.→ \"Services and Applications\" → Click \"Services\". →Look for the","cbCairyi2VBZ7pnv","https://ap.wps.com/l/cbCairyi2VBZ7pnv","pdf",1018704,"English","# OS/Web Browser\n# System Check\n# Trouble in launching the TOEFL Secure (Audio) Browser\n## Trouble in launching: security software warnings\n## Trouble in launching: ctfmon.exe process (Windows)\n## Trouble in launching: abnormal heat detection service (IR camera)\n## Trouble in launching: apps preventing launch","[{\"question\":\"What are the prerequisite OS and web browser requirements for the TOEFL ITP (Digital) test?\",\"answer\":\"The guide lists Windows 8.1 or higher and a supported Chrome or Microsoft Edge setup, and macOS X 10.11 or higher with Chrome or Safari. It also notes keeping the computer up to date.\"},{\"question\":\"What should you do if a “Not Secure” website warning appears during connection?\",\"answer\":\"Temporarily accept the connection by using “Details” and “Go to the website,” then connect again to proceed with the setup.\"},{\"question\":\"What actions are recommended when the TOEFL Secure (Audio) Browser cannot be launched due to security software or interfering processes?\",\"answer\":\"Temporarily disable the security software that blocks the Secure Browser, then reboot and try again. For Windows, it also instructs stopping ctfmon.exe and disabling the abnormal heat-detection service for the IR camera if that specific error appears.\"}]","TOEFL ITP Test (Digital) Troubleshooting for the Preset Setting | PDF",1790890868,13]