[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-599480-105":59,"doc-detail-599480-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","this-crisis-is-different-senior-student-affairs-officers-perceptions-of-the-pandemic","THIS CRISIS IS DIFFERENT - Senior Student Affairs Officers’ Perceptions of the Pandemic","","The COVID-19 crisis presented unique challenges for senior student affairs officers (SSAOs). Interviews with a diverse group of 23 SSAOs examined how they perceived this crisis as different from others. SSAOs cited the lack of a usable playbook, the pandemic’s ever-changing nature, its duration, involvement of external entities, and heightened intensity. Findings emphasize self-care, building and sustaining partnerships, and balancing flexibility with guiding values in crisis management. Even after COVID-19 declined, lessons remain relevant.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/this-crisis-is-different-senior-student-affairs-officers-perceptions-of-the-pandemic/599480/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/this-crisis-is-different-senior-student-affairs-officers-perceptions-of-the-pandemic/599480.png","ImageObject",300,407,{"name":92,"@type":93},"WPS_1790064749","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-31","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":81},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What makes the COVID-19 crisis different, according to senior student affairs officers?","Question",{"text":112,"@type":113},"SSAOs identified several unique characteristics: no playbook, the rapidly changing nature of the pandemic, its duration, involvement of external entities, and its intensity.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What leadership takeaways does the study highlight for managing crises?",{"text":117,"@type":113},"The study emphasizes self-care, developing and sustaining partnerships, and balancing flexibility with guiding values while navigating crisis conditions.",{"name":119,"@type":110,"acceptedAnswer":120},"How was the study conducted to understand SSAOs’ perceptions?",{"text":121,"@type":113},"The authors used interviews with a diverse group of 23 SSAOs, capturing their perceptions in real time during the pandemic’s first year.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},599480,1792890144,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":81,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},3985747859154,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","THIS CRISIS IS DIFFERENT: SENIOR STUDENT AFFAIRS OFFICERS’ PERCEPTIONS OF THE PANDEMIC  \nAnn M. Gansemer-Topf  \nIowa State University  \nCarmen Jones  \nBinghamton University  \nKabongwe (KB) Gwebu  \nWinthrop University  \nVirginia Speight  \nIowa State University  \nAbstract  \nThe COVID-19 crisis presented unique challenges for senior student affairs officers (SSAOs). Through interviews with a diverse group of 23 SSAOs, this study investigated SSAOs perceptions ofthis crisis as different from other crises. SSAOs identified several characteristics that made this crisis unique: no playbook to use as a guide, the everchanging nature of the pandemic, the duration, involvement of external entities, and intensity. Our findings highlight the importance of self-care, developing and sustaining partnerships, and balancing flexibility and guiding values when managing crises. Although COVID-19 is no longer a significant concern for student affairs leaders, the lessons learned from experiencing the pandemic remain relevant.  \nKeywords: Student affairs, crisis leadership, pandemic  \nPlease direct inquires about this manuscript to: Ann M. Gansemer-Topf, [anngt@iastate.edu](anngt@iastate.edu)  \nCollege Student Affairs Journal, Volume 42(2), pp. 61-74 ISSN 2381-2338  \nCopyright 2024 Southern Association for College Student Affairs All rights of reproduction in any form reserved.  \n62 College Student Affairs Journal Vol. 42, No.2, 2024  \nS  \nenior Student Affairs Officers (SSAOs) frequently find themselves in the midst of crises (Treadwell & O’Grady, 2019) . Serving in upper-level leadership roles  \nwith titles such as vice president, associate vicepresident, or dean of students, they are primarily responsible for the well-being and safety of students. This role often requires them to develop and implement policies and protocols to address potential crises such as natural disasters, student unrest, student deaths, and campus violence (Shaw & Roper, 2017) . Although each crisis is different, SSAOs can draw upon professional development opportunities such as conferences and workshops, books, and lessons learned from past crises to inform their approaches to navigating subsequent crises (Shaw & Roper, 2017; Treadwell & O’Grady, 2019) .  \nIn the Spring of 2020, SSAOs at colleges and universities across the United States faced a largescale crisis with the World Health Organization’s declaration of COVID-19 as a global pandemic (Smalley, 2021) . SSAOs once again became central figures in crisis leadership and took on the responsibility of reimagining how necessary services (e.g., financial aid, academic advising, counseling, food, housing) could be delivered in the emerging pandemic educational landscape. SSAOs were making decisions and overseeing processes that had significant consequences for the short-term health and safety of their community and the future success of their institution (Gansemer-Topf, 2023) . Despite previous preparedness for crises, the quick and widespread disruption to institutions caused by COVID-19 created broader and more complex challenges than other crises (Hong et al., 2020; Lango & Kortegast, 2023) . Unlike other crises that maybe confined to one or a handful of institutions, the repercussions of the crisis permeated through all institutions.  \nThese factors of pervasiveness and complexity provided a scenario that had the potential to forge new understandings of higher education crises, and the leadership skills required to manage  \nthem. Crisis management strategies are informed and honed by analyzing responses to previous crises. For example, analysis of campus police responses during the Virginia Tech shootings informed protocols and processes for crises related to active shooters (Wang & Hutchins, 2010) . Most existing research on student affairs crises investigates events that are confined to one institution and are more short-term. A worldwide, sustained crisis of this magnitude was an uncharted territory (Chisholm-Burn","cbCaihO0qyQJ71oX","https://ap.wps.com/l/cbCaihO0qyQJ71oX","pdf",507235,14,"English","# Abstract\n# Keywords\n# Background: SSAOs and crisis leadership\n## Pre-pandemic crisis responsibilities\n## COVID-19 as an unprecedented crisis\n# Research question and study purpose\n# Literature and theory guiding the study","[{\"question\":\"What makes the COVID-19 crisis different, according to senior student affairs officers?\",\"answer\":\"SSAOs identified several unique characteristics: no playbook, the rapidly changing nature of the pandemic, its duration, involvement of external entities, and its intensity.\"},{\"question\":\"What leadership takeaways does the study highlight for managing crises?\",\"answer\":\"The study emphasizes self-care, developing and sustaining partnerships, and balancing flexibility with guiding values while navigating crisis conditions.\"},{\"question\":\"How was the study conducted to understand SSAOs’ perceptions?\",\"answer\":\"The authors used interviews with a diverse group of 23 SSAOs, capturing their perceptions in real time during the pandemic’s first year.\"}]","THIS CRISIS IS DIFFERENT - Senior Student Affairs Officers’ Perceptions of the Pandemic | PDF",1792088848,35]