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Ireland offers a relatively mature, high-quality HSS system, while China faces rural-urban disparities, heavy reliance on informal care, and gaps in standardized caregiving. This study uses SERVQUAL to assess service quality across five dimensions and compares Ireland’s approaches with challenges in China. Findings emphasize autonomy, reduced informal caregiving burden, standardized protocols, trained professionals, strategic placement, financial support, and rapid emergency response, alongside caregiver compensation and career progression. The paper proposes localized standard protocols, caregiver certification, and government incentives to improve HSS effectiveness in China.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/the-quality-of-home-support-services-for-older-people-in-ireland-and-its-implications-for-china/427900/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/the-quality-of-home-support-services-for-older-people-in-ireland-and-its-implications-for-china/427900.png","ImageObject",300,407,{"name":92,"@type":93},"Angel","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-21","2026-09-29",true,{"@type":102,"interactionType":103,"userInteractionCount":52},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the study’s main purpose?","Question",{"text":112,"@type":113},"The study aims to identify practical strategies from Ireland’s home support services model that can be adapted to improve the quality and effectiveness of HHS for older people in China.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How was service quality evaluated?",{"text":117,"@type":113},"Service quality was evaluated using the SERVQUAL model across five dimensions: reliability, responsiveness, assurance, empathy, and tangibles.",{"name":119,"@type":110,"acceptedAnswer":120},"What key factors drive high-quality home-based care in Ireland?",{"text":121,"@type":113},"The study highlights standardized care protocols, professional staff training, effective service placement, state financial support, rapid emergency responses, and competitive caregiver compensation with clear career progression pathways.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},427900,1790701599,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":52,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":81},687207412472,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","838 Innovation in Aging, 2025, Vol. 9, No. S2  \nAbstract citation ID: igaf122.2840  \nTHE QUALITY OF HOME SUPPORT SERVICES FOR  \nOLDER PEOPLE IN IRELAND AND ITS IMPLICATIONS  \nFOR CHINA  \nGuolei Zhang1, and Caifang Zhang2, 1. University College Cork, Cork, Cork, Ireland, 2. Hangzhou Normal University, Hangzhou, Zhejiang, China (People’s Republic)  \nBackground: As global aging accelerates, home support services (HSS) are essential for enabling older adults to age in place with dignity. Ireland’s well-established HSS system serves as a benchmark for high-quality elderly care. In contrast, China faces challenges such as rural-urban disparities, reliance on informal care, and insufficient caregiving standardized . This is the first study exploring how Ireland’s successful HSS model can improve China’s elderly care service quality. Aim: This study aims to identify practical strategies from reland’s HSS model that can be adapted to improve the quality and effectiveness of HHS for older people in China. Method: The SERVQUAL model was applied to evaluate  \nservice quality across five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. Data were collected researched from database (PubMed, Embase|, Cochrane ), government reports, and publicly available documents from sources such asthe Irish Health Service Executive and the author’s firsthand experience working in Ireland’s healthcare sector. Results: Key findings highlight Ireland’s success in preserving older adults’ autonomy, reducing informal caregiving pressures, and alleviating financial burdens through standardized care protocols, professional staff training, effective service placement, state financial support, and rapid emergency responses. Notably, competitive compensation and clear career progression pathways for caregivers enhance job satisfaction and retention. Conclusion: These elements collectively contribute to the high-quality delivery of home-based elderly care services in Ireland.The study suggests China can improve its HSS by adopting similar strategies, including a localized standardized care protocols, caregiver certification, and government-supported financial and career incentives, to strengthen home-based elderly care.","cbCaie5IY6RGiYAF","https://ap.wps.com/l/cbCaie5IY6RGiYAF","pdf",749979,"English","# Background\n# Aim\n# Method\n## SERVQUAL dimensions\n# Results\n# Conclusion","[{\"question\":\"What is the study’s main purpose?\",\"answer\":\"The study aims to identify practical strategies from Ireland’s home support services model that can be adapted to improve the quality and effectiveness of HHS for older people in China.\"},{\"question\":\"How was service quality evaluated?\",\"answer\":\"Service quality was evaluated using the SERVQUAL model across five dimensions: reliability, responsiveness, assurance, empathy, and tangibles.\"},{\"question\":\"What key factors drive high-quality home-based care in Ireland?\",\"answer\":\"The study highlights standardized care protocols, professional staff training, effective service placement, state financial support, rapid emergency responses, and competitive caregiver compensation with clear career progression pathways.\"}]","The Quality of Home Support Services for Older People in Ireland and Its Implications for China | PDF",1790645129]