[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-2379":3,"doc-seo-2379":27},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":4,"category_id":11,"category_name":12,"doc_title":13,"doc_description":14,"file_id":15,"file_url":16,"file_type":17,"file_size":18,"view_count":19,"is_deleted":4,"is_public":20,"is_downloadable":20,"audit_status":20,"page_count":21,"language":22,"language_code":23,"table_of_contents":24,"faqs":24,"seo_title":13,"seo_description":14,"update_tm":25,"read_time":26},2379,1374391974468,"Eden","https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0",8,"Research & Report","The Moderating Role of Age in Customer Loyalty Formation Process","Examining an internet service provider’s network quality and customer service, the study analyzes effects on customer satisfaction, commitment, behavioral loyalty, and attitudinal loyalty, including how age moderates these relationships. Survey data from 1,989 internet users are tested using bias-corrected bootstrap and structural equation modeling with multiple-group analysis. Satisfaction mediates links between network quality, customer service, and commitment, while the effects of satisfaction and commitment on loyalty vary by customer age.","cbCaiepyE5xYS8Le","https://ap.wps.com/l/cbCaiepyE5xYS8Le","pdf",631209,15,1,20,"English","en","",1776276261,50,{"code":4,"msg":28,"data":29},"ok",{"site_id":30,"language":23,"slug":31,"title":13,"keywords":24,"description":14,"schema_data":32,"social_meta":67,"head_meta":70,"extra_data":72,"updated_unix":25},105,"the-moderating-role-of-age-in-customer-loyalty-formation-process",{"@graph":33,"@context":66},[34,51],{"@type":35,"itemListElement":36},"BreadcrumbList",[37,41,45,48],{"item":38,"name":39,"@type":40,"position":20},"https://docshare.wps.com","Home","ListItem",{"item":42,"name":43,"@type":40,"position":44},"https://docshare.wps.com/document/","Document",2,{"item":46,"name":12,"@type":40,"position":47},"https://docshare.wps.com/document/research-report/",3,{"item":49,"name":13,"@type":40,"position":50},"https://docshare.wps.com/document/the-moderating-role-of-age-in-customer-loyalty-formation-process/2379/",4,{"url":49,"name":13,"@type":52,"author":53,"headline":13,"publisher":55,"fileFormat":58,"description":14,"dateModified":59,"datePublished":60,"encodingFormat":58,"isAccessibleForFree":61,"interactionStatistic":62},"DigitalDocument",{"name":9,"@type":54},"Person",{"url":38,"name":56,"@type":57},"DocShare","Organization","application/pdf","2026-06-02","2026-04-15",true,{"@type":63,"interactionType":64,"userInteractionCount":19},"InteractionCounter",{"@type":65},"ViewAction","https://schema.org",{"og:url":68,"og:type":69,"og:title":13,"og:site_name":56,"og:description":14},"https://docshare.wps.com/document/the-moderating-role-of-age-in-customer-loyalty-formation-process/2379","article",{"robots":71,"canonical":68},"index,follow",{"doc_id":7,"site_id":30}]