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The Integrity Zone initiative was established at the English Language and Literature Department, State University of Medan, to improve governance and service quality by ensuring transparency and accountability. The study examines its implementation in organizing TOEFL Preparation training for final-semester students. Using qualitative descriptive methods with questionnaires and documentation, findings show increased transparency and accountability, resulting in higher-quality training management and delivery for students and the institution.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/the-implementation-of-integrity-zone-in-toefl-preparation-training-the-case-of-indonesia/494900/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/the-implementation-of-integrity-zone-in-toefl-preparation-training-the-case-of-indonesia/494900.png","ImageObject",300,407,{"name":92,"@type":93},"Lucas Martin","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-02","2026-10-01",true,{"@type":102,"interactionType":103,"userInteractionCount":39},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What purpose does the Integrity Zone serve in the Language Laboratory?","Question",{"text":112,"@type":113},"It is implemented to improve governance and the quality of laboratory services by ensuring transparency, accountability, and better service management.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Who participates in the TOEFL Preparation training organized by the laboratory?",{"text":117,"@type":113},"The training targets final-semester students of the English Language and Literature Department and also serves interested members of the public seeking scholarships for further study abroad.",{"name":119,"@type":110,"acceptedAnswer":120},"How was the study conducted to evaluate the Integrity Zone implementation?",{"text":121,"@type":113},"The study used a qualitative research method with a descriptive approach, collecting data through questionnaires and documentation.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},494900,1791234329,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":39,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":44,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},8796095360427,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","The Implementation of Integrity Zone in TOEFL Preparation Training: The Case of Indonesia  \nRika Rika1*, Ariatna Ariatna2, Fahri Haswani3, Juli Rachmadani4  \n1, 2,3,4 English and Literature Department, Universitas Negeri Medan, INDONESIA  \n*Corresponding Email: [rikajulia78@gmail.com](rikajulia78@gmail.com)  \nAbstract. A language laboratory is a specialized facility designed to support interactive and effective language learning by utilizing advanced technology. It plays a crucial role in enhancing the four language skills, listening, speaking, reading, and writing of students, particularly in the English Language and Literature Department. To improve governance and the quality of services offered, the Language Laboratory at the English Language and Literature Department, Faculty of Language and Arts, State University of Medan, has established an Integrity Zone. This initiative aims to ensure transparency, accountability, and superior service quality in managing laboratory activities. One of the primary services provided by the laboratory is conducting TOEFL Preparation training for final semester students. This training is intended to help students improve their English proficiency and prepare effectively for the TOEFL exam, which is crucial for their academic and professional futures. This study aims to provide a general overview of how the Integrity Zone is implemented in organizing TOEFL Preparation training, highlighting its role in enhancing the service quality of the Language Laboratory. Using a qualitative research method with a descriptive approach, the study collected data through questionnaires and documentation. The qualitative analysis revealed that the implementation of the Integrity Zone has significantly increased transparency and accountability in running the TOEFL training program. These improvements have positively impacted the management and delivery of the training, ensuring that students receive high-quality preparation services. Ultimately, the Integrity Zone supports the Language Laboratory in maintaining excellence in language education and TOEFL test readiness, benefiting both students and the institution  \nKeywords: integrity zone, language laboratory, TOEFL preparation  \ntraining  \n1 Introduction  \nEfforts to improve the quality and integrity of educational institutions have become a significant challenge faced by the government today. One of the concrete steps taken by the government is through the implementation of Integrity Zone to create a clean,  \n© The Author(s) 2025  \nA. R. S. Tambunan et al. (eds.), Proceedings of the International Seminar of Languages, Arts and Literature Education (ISLALE 2025), Advances in Social Science, Education and Humanities Research 975, [https://doi.org/10.2991/978-2-38476-501-0_7](https://doi.org/10.2991/978-2-38476-501-0_7)  \nThe Implementation of Integrity Zone in TOEFL Preparation … 53  \ncorruption-free, and integrity-driven environment within government institutions, including higher education institutions. The policy on Integrity Zone is stipulated in Permen PAN & RB No. 10 Tahun 2019 concerning the Amendment to Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 52 Tahun 2014 on Guidelines for the Development of Integrity Zone towards Wilayah Bebas dari Korupsi (WBK) and Wilayah Birokrasi Bersih dan Melayani (WBBM) within Government Institutions.  \nThe Language Laboratory at the English Language and Literature Department, FBS UNIMED, as part ofa government institution, holds a strategic role in implementing the development of Integrity Zone because it is a work unit within the Faculty of Languages and Arts (FBS) UNIMED that directly deals with services provided to students. At present, the Language Laboratory in the English Language and Literature Department, FBS UNIMED, serves as a supporting facility for the implementation of learning activities within FBS UNIMED. Moreover, the Language Laboratory also acts as a platform for devel","cbCaiua0x395Nf62","https://ap.wps.com/l/cbCaiua0x395Nf62","pdf",477362,"English","# Introduction\n# Research Aim and Method\n# Integrity Zone Implementation in TOEFL Preparation Training\n## Service Quality and Governance Outcomes\n# Conclusion","[{\"question\":\"What purpose does the Integrity Zone serve in the Language Laboratory?\",\"answer\":\"It is implemented to improve governance and the quality of laboratory services by ensuring transparency, accountability, and better service management.\"},{\"question\":\"Who participates in the TOEFL Preparation training organized by the laboratory?\",\"answer\":\"The training targets final-semester students of the English Language and Literature Department and also serves interested members of the public seeking scholarships for further study abroad.\"},{\"question\":\"How was the study conducted to evaluate the Integrity Zone implementation?\",\"answer\":\"The study used a qualitative research method with a descriptive approach, collecting data through questionnaires and documentation.\"}]","The Implementation of Integrity Zone in TOEFL Preparation Training: The Case of Indonesia | PDF",1790899146,23]