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In addition to any use permitted under the Copyright Act 1968 , all material contained within this work is provided under a Creative Commons Attribution 3.0 Australia licence, with the exception of:  \n• the Commonwealth Coat of Arms  \n• the ACCC and AER logos  \n• any illustration, diagram, photograph or graphic over which the Australian Competition and Consumer Commission does not hold copyright, but which may be part of or contained within this publication.  \nThe details of the relevant licence conditions are available on the Creative Commons website, as is the full legal code for the CC BY 3.0 AU licence. Requests and inquiries concerning reproduction and rights should be addressed to the Director, Content and Digital Services, ACCC, GPO Box 3131, Canberra ACT 2601, [or](or publishing.unit@accc.gov.au)[ ](or publishing.unit@accc.gov.au)[publishing.unit@accc.gov.au](or publishing.unit@accc.gov.au).  \nImportant notice  \nThe information in this publication is for general guidance only. It does not constitute legal or other professional advice, and should not be relied on as a statement of the law in any jurisdiction. Because it is intended only as a general guide, it may contain generalisations. You should obtain professional advice if you have any specific concern.  \nThe ACCC has made every reasonable effort to provide current and accurate information, but it does not make any guarantees regarding the accuracy, currency or completeness of that information.  \nParties who wish to republish or otherwise use the information in this publication must check this information for currency and accuracy prior to publication. This should be done prior to each publication edition, as ACCC guidance and relevant transitional legislation frequently change. Any queries parties have should be addressed to the Director, Content and Digital Services, ACCC, GPO Box 3131, Canberra ACT 2601 , or [publishing.unit@accc.gov.au](publishing.unit@accc.gov.au).  \nACCC 03/19_919  \n[www.accc.gov.au](www.accc.gov.au)  \nContents  \n1. Introduction 1  \n2. Start-up checklist 2  \n3. Before choosing a franchise 3  \nEducate yourself 3  \nCheck whether the Code applies 3  \nBe aware of your rights and responsibilities under the Code 5  \n4. Research and verification 7  \nReview the disclosure document 7  \nVerify earnings information 8  \nSpeak to franchisees 8  \nCheck the franchisor’s financial position 9  \nDo a background check 9  \nDo your own market research 10  \n5. Understanding your agreement 11  \nBefore you sign 11  \nCooling-off period 12  \nDuring the agreement—your ongoing rights and obligations 13  \nEnd of agreements 14  \n6. Resolving disputes 16  \nInternal complaint-handling procedure 16  \nCode complaint-handling procedure 16  \nTrying to resolve the dispute 17  \nYour legal rights 17  \n7. Contact the ACCC 18  \n8. Additional sources of information 19  \n1. Introduction  \nThe Franchising Code of Conduct is a mandatory industry code that applies to the parties to a franchise agreement. It applies to conduct occurring on or after 1 January 2015 (with some exceptions) . The Code has the force of law and is binding on franchising participants.  \nThe Code requires franchisors to disclose specific information about a franchise to both potential and existing franchisees. It also sets out a number of conditions relating to the rights of both parties under a franchise agreement. The Code also provides a mechanism for franchisees and franchisors to try to resolve disputes.  \nThis manual will help you to understand:  \n• what franchisi","cbCaiqFuENcvxyuo","https://ap.wps.com/l/cbCaiqFuENcvxyuo","pdf",980366,22,"English","# Introduction\n# Start-up checklist\n# Before choosing a franchise\n## Educate yourself\n## Check whether the Code applies\n## Be aware of your rights and responsibilities under the Code\n# Research and verification\n## Review the disclosure document\n## Verify earnings information\n## Speak to franchisees\n## Check the franchisor’s financial position\n## Do a background check\n## Do your own market research\n# Understanding your agreement\n## Before you sign\n## Cooling-off period\n## During the agreement—your ongoing rights and obligations\n## End of agreements\n# Resolving disputes\n## Internal complaint-handling procedure\n## Code complaint-handling procedure\n## Trying to resolve the dispute\n## Your legal rights\n# Contact the ACCC\n# Additional sources of information","[{\"question\":\"What is the Franchising Code of Conduct and when does it apply?\",\"answer\":\"The Franchising Code of Conduct is a mandatory industry code with the force of law, binding franchising participants. It applies to conduct occurring on or after 1 January 2015, subject to some exceptions.\"},{\"question\":\"What should prospective franchisees do before committing to a franchise?\",\"answer\":\"The manual advises assessing skills, completing relevant franchise education, getting professional advice, ensuring receipt of key documents (information statement, disclosure document, franchise agreement, and the Code), keeping notes, speaking with current and previous franchisees, and verifying information provided.\"},{\"question\":\"How are disputes handled under the Code?\",\"answer\":\"The manual explains that parties can use a dispute resolution mechanism under the Code. It covers internal complaint-handling, the Code complaint-handling procedure, steps to try to resolve the dispute, and the reader’s legal rights.\"}]","The franchisee manual - March 2019 | PDF",1792705497,55]