[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-427564-105":3,"detail-sidebar-cat-0-en-105":80,"doc-detail-427564-en":130},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":73,"head_meta":75,"extra_data":77,"updated_unix":79},105,"en","the-experiences-and-job-performance-of-older-paratransit-drivers-abstract-study","THE EXPERIENCES AND JOB PERFORMANCE OF OLDER PARATRANSIT DRIVERS - Abstract - Study","","Public transportation’s frontline workforce is aging, yet prior research has rarely examined how older paratransit drivers perform or how they experience their work. This study addresses that gap by analyzing relationships between driver age and multiple job-performance outcomes, alongside drivers’ subjective aging-related experiences. Quantitative data from ACCESS Transportation Systems in Pittsburgh assess links between age and accidents, passenger complaints, and compliments, while a semi-structured focus group provides qualitative insights from eight drivers. Results show age is negatively associated with accidents and both complaint and compliment frequency, and participants report high job satisfaction despite anticipated physical or cognitive challenges.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/research-report/","Research & 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driver age relate to paratransit job performance outcomes?","Question",{"text":62,"@type":63},"Quantitative analyses indicate that age is negatively associated with accidents and the frequency of both passenger complaints and compliments.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"What did the focus group reveal about older drivers’ experiences?",{"text":67,"@type":63},"In the semi-structured focus group, drivers reported a high level of job satisfaction, often driven by altruistic motives, while also acknowledging job challenges linked to expected physical or cognitive changes.",{"name":69,"@type":60,"acceptedAnswer":70},"What practical actions does the study recommend?",{"text":71,"@type":63},"The findings highlight the continuing role of older drivers in paratransit services and the urgent need for effective recruitment and retention initiatives for this 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PERFORMANCE OF OLDER PARATRANSIT DRIVERS  \nShayna Gleason, International Transportation Learning Center / Transit Workforce Center, Washington, District of Columbia, United States  \nPublic transportation’s frontline workforce is already considerably older than the U.S. workforce overall, and getting older. Few if any prior studies have examined the performance and experiences of older paratransit drivers, despite their growing prevalence and paratransit’s growing need for qualified drivers of any age. The present study filled this knowledge gap by examining the relationships between driver age and various aspects of job performance, as well as the subjective experiences of older paratransit drivers of their jobs. The research questions for this study were: 1) What is the relationship between driver age and driver job performance? 2) What are older paratransit drivers’experiences of aging in their positions? Quantitative data from ACCESS Transportation Systems—the Pittsburgh, PA regional paratransit system—were used to answer the first research question. The associations between driver age and frequency of accidents, passenger complaints, and passenger compliments were analyzed using zero-inflated negative binomial regressions. The second research question was answered using qualitative data collected in a semi-structured focus group of eight ACCESS drivers. The quantitative results suggested that age is negatively associated with accidents, compliments, and complaints. The qualitative results indicated a high level of job satisfaction among participants, often driven by altruistic motives, though they acknowledged challenges ofthe job, some of which they expected to be exacerbated by age-related physical or cognitive changes. The results reveal an important and continuing role for older  \nInnovation in Aging, 2025, Vol. 9, No. S2 731  \ndrivers in paratransit services, and an urgent need to focus on effective recruitment and retention initiatives for this population.","cbCailDKB95wCXl2","https://ap.wps.com/l/cbCailDKB95wCXl2","pdf",1298668,"English","# Abstract\n## Research questions and data sources\n## Quantitative analysis approach\n## Qualitative analysis and key findings\n## Implications for recruitment and retention","[{\"question\":\"How does driver age relate to paratransit job performance outcomes?\",\"answer\":\"Quantitative analyses indicate that age is negatively associated with accidents and the frequency of both passenger complaints and compliments.\"},{\"question\":\"What did the focus group reveal about older drivers’ experiences?\",\"answer\":\"In the semi-structured focus group, drivers reported a high level of job satisfaction, often driven by altruistic motives, while also acknowledging job challenges linked to expected physical or cognitive changes.\"},{\"question\":\"What practical actions does the study recommend?\",\"answer\":\"The findings highlight the continuing role of older drivers in paratransit services and the urgent need for effective recruitment and retention initiatives for this population.\"}]","THE EXPERIENCES AND JOB PERFORMANCE OF OLDER PARATRANSIT DRIVERS - Abstract - Study | PDF",1790644235]