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It outlines Andersen’s background, reviews MBTI methodology and criticisms, examines the “fatal flaw” in MBTI, and considers emotionally intelligent profiling alternatives for professions.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/research-report/","Research & Report",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/document/the-collapse-of-arthur-andersen-a-failure-of-emotional-intelligence/293221/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/the-collapse-of-arthur-andersen-a-failure-of-emotional-intelligence/293221.png","ImageObject",300,407,{"name":42,"@type":43},"Alex Sinclair","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-29","2026-09-17",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",19,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What does the paper claim was the real cause of Arthur Andersen’s collapse?","Question",{"text":63,"@type":64},"It argues the real cause was a failure of emotional intelligence, specifically tied to adopting MBTI as the firm’s people profiling methodology.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How does the paper structure its analysis?",{"text":68,"@type":64},"It lays out a step-by-step plan: summarize Andersen’s history and prevailing beliefs, explain the MBTI reason, review MBTI, review MBTI criticisms and fatal flaw, show how the flaw destroyed Andersen, and finally propose alternative emotionally intelligent profiling systems.",{"name":70,"@type":61,"acceptedAnswer":71},"Why does the paper question common emotional-intelligence tools like the Mood Meter App?",{"text":72,"@type":64},"It states that the Mood Meter can be impractical for commercial use because individuals move through hundreds of positions on it every day, and organizations need tools that profile emotional predispositions.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},293221,1789661124,{"code":4,"msg":82,"data":83},"success",[84,88,92,96,101,106,111,115,120,123,127],{"id":22,"doc_module":4,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},"Story & Novel",90,"story-novel",{"id":26,"doc_module":4,"doc_module_name":25,"category_name":89,"show_sort_weight":90,"slug":91},"Literature",80,"literature",{"id":33,"doc_module":4,"doc_module_name":25,"category_name":93,"show_sort_weight":94,"slug":95},"Exam",70,"exam",{"id":97,"doc_module":4,"doc_module_name":25,"category_name":98,"show_sort_weight":99,"slug":100},5,"Comic",60,"comic",{"id":102,"doc_module":4,"doc_module_name":25,"category_name":103,"show_sort_weight":104,"slug":105},6,"Technology",50,"technology",{"id":107,"doc_module":4,"doc_module_name":25,"category_name":108,"show_sort_weight":109,"slug":110},7,"Healthcare",40,"healthcare",{"id":112,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":113,"slug":114},8,30,"research-report",{"id":116,"doc_module":4,"doc_module_name":25,"category_name":117,"show_sort_weight":118,"slug":119},9,"Religion & Spirituality",20,"religion-spirituality",{"id":118,"doc_module":4,"doc_module_name":25,"category_name":121,"show_sort_weight":118,"slug":122},"World Cup","world-cup",{"id":124,"doc_module":4,"doc_module_name":25,"category_name":125,"show_sort_weight":124,"slug":126},10,"Lifestyle","lifestyle",{"id":55,"doc_module":4,"doc_module_name":25,"category_name":128,"show_sort_weight":97,"slug":129},"General","general",{"code":4,"msg":82,"data":131},{"doc_id":79,"user_id":132,"nickname":42,"user_avatar":133,"doc_module":4,"category_id":112,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":139,"language":140,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":12,"update_tm":80,"read_time":144,"preview_page_count":4},1099523882182,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","The Collapse of Arthur Andersen: A Failure of Emotional Intelligence?  \nChristopher Golis  \nMA Cambridge MBA London Business School FAIM  \nAuthor Note  \n[cgolis@emotionalintellgencecourse.com](cgolis@emotionalintellgencecourse.com)  \nAbstract  \nOne of the five key themes of ICEI 2019 is Emotional Intelligence in the Professions. Oneof my core beliefs is that you learn more from your mistakes than your successes. So, if this conference is meant to be a learning opportunity, we should examine mistakes that have occurred in the Professions. In my lifetime the greatest Professional “mistake” would have tobe the collapse of Arthur Andersen. The company regarded as the Gold Standard in the USA for ethics and corporate governance went from 85,000 employees to 16 in 2002. In this paper I will argue that the real cause of this collapse was a failure of emotional intelligence.  \nThe paper is structured as follows:  \n1. A summary of the history of Arthur Andersen including prevailing beliefs for its collapse.  \n2. The real reason for its collapse: the adoption of Myers Briggs (MBTI) as its people profiling methodology.  \n3. A review of the MBTI methodology.  \n4. A review of the criticisms of MBTI including its fatal flaw.  \n5. How the MBTI fatal flaw destroyed Arthur Andersen.  \n6. What are the possible emotionally intelligent people profiling systems the Professions should use?  \nAt the 2017 Oporto conference the most popular Emotional Intelligence model used was the Salovey-Myer RULER model of Recognizing, Understanding, Labelling, Expressing, and Regulating emotions . At the conference Marc Brackett described the Mood Meter App to help you RULER your emotions. According to Brackett an individual goes through hundreds of positions on the Mood Meter every day which frankly makes it an impractical tool for commercial use. What organisations need and want is a tool that profiles a person’s emotional predispositions. More importantly it should help an organisation screen out corporate psychopaths and corporate bullies.  \n(298 words)  \n“We do not learn from experience... we learn from reflecting on experience.”―John Dewey  \nOne of the five major themes of this conference is Emotional Intelligence in the Professions. One of my core beliefs is that you learn more from your mistakes than your successes. So, if this conference is meant to be a learning opportunity we should examine “mistakes” that have occurred in the Professions. In my lifetime the greatest Professional “mistake” would have tobe the collapse of Arthur Andersen in 2002. The company regarded as the Gold Standard in the USA for ethics and corporate governance went from 85,000 employees to 16 in one year. In this paper I will argue that the cause of this collapse was a failure of emotional intelligence.  \nHistory of Arthur Andersen  \nArthur Andersen was founded in December 1913. The next year Andersen himself was asked by the president of a local railroad, which was also its largest client, to approve a \"peculiar\"  \ntransaction. His reply was famous in annals of American business history.\"Not enough money in the city of Chicago to make me do that. \"  \nAndersen was replaced as the auditor but the railroad company filed for bankruptcy months later. And so the Arthur Andersen legend was born. Of all the major auditing firms Andersen was regarded as the most logical and principled. The motto of the company became \"Think straight, talk straight\".  \nAA was the first major auditing firm to introduce management consulting. This had great potential for conflict of interest as it would be difficult to qualify the audit ofa major consulting client. To ensure probity Andersen introduced the Method; everything was codified and done by the book (presentations, hiring staff, etc). Every office had a senior partner for probity who acted as the methodology coordinator and keeper of the flame of integrity.  \nEvolution of Professional Standards Group  \nIn addition Andersen Consulting (which became A","cbCaif4zll1wRuGo","https://ap.wps.com/l/cbCaif4zll1wRuGo","pdf",348075,11,"English","# Abstract\n# History of Arthur Andersen\n## Evolution of Professional Standards Group\n# Explanation and History of MBTI\n## (continuation not included in provided text)\n# Criticisms of MBTI and its fatal flaw\n# How the MBTI fatal flaw destroyed Arthur Andersen\n# Possible emotionally intelligent people profiling systems","[{\"question\":\"What does the paper claim was the real cause of Arthur Andersen’s collapse?\",\"answer\":\"It argues the real cause was a failure of emotional intelligence, specifically tied to adopting MBTI as the firm’s people profiling methodology.\"},{\"question\":\"How does the paper structure its analysis?\",\"answer\":\"It lays out a step-by-step plan: summarize Andersen’s history and prevailing beliefs, explain the MBTI reason, review MBTI, review MBTI criticisms and fatal flaw, show how the flaw destroyed Andersen, and finally propose alternative emotionally intelligent profiling systems.\"},{\"question\":\"Why does the paper question common emotional-intelligence tools like the Mood Meter App?\",\"answer\":\"It states that the Mood Meter can be impractical for commercial use because individuals move through hundreds of positions on it every day, and organizations need tools that profile emotional predispositions.\"}]","The Collapse of Arthur Andersen - A Failure of Emotional Intelligence? | PDF",28]