[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-391559-105":59,"doc-detail-391559-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","the-case-of-the-writer-who-couldnt-write-case-overview","The Case of the Writer Who Couldn’t Write - Case Overview","","A case study set at Big Time Computers Inc. follows the hiring process for a senior technical writer after increased workload. John Henderson applies in response to a local newspaper advertisement. Laura Conroy manages evaluation alongside the technical editor and senior writers, assessing background, writing techniques, interpersonal fit, reference feedback, and concerns about specific writing samples. The record contrasts conflicting opinions within the selection committee while detailing the department’s established manual development workflow and training period.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/the-case-of-the-writer-who-couldnt-write-case-overview/391559/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/the-case-of-the-writer-who-couldnt-write-case-overview/391559.png","ImageObject",300,407,{"name":92,"@type":93},"Jake","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-21","2026-09-25",true,{"@type":102,"interactionType":103,"userInteractionCount":24},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"Why was Big Time Computers hiring a senior technical writer?","Question",{"text":112,"@type":113},"The job opening was created as a new position due to an increased workload.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How did the selection committee evaluate John Henderson?",{"text":117,"@type":113},"Laura Conroy focused on background, goals, and work habits, while the technical editor assessed writing skills and techniques and the senior writers evaluated technical skills and related strengths.",{"name":119,"@type":110,"acceptedAnswer":120},"What was the final hiring decision regarding Henderson?",{"text":121,"@type":113},"Despite disagreements among committee members, Conroy checked references, received positive reports, and hired Henderson.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},391559,1791806480,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":24,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":44,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},962084928904,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","sTaffing  \nstudent WORKBOOK  \nThe Case of the Writer Who Couldn’t Write  \nBy Alan Cabelly, Ph. D.  \nProject team  \nAuthor: Alan Cabelly, Ph.D.  \nSHRM project contributor: Nancy A. Woolever, SPHR  \nExternal contributor: Sharon H. Leonard  \nCopy editing: Courtney J. Cornelius, copy editor  \nDesign: Terry Biddle, graphic designer  \n© 2008 Society for Human Resource Management. Alan Cabelly, Ph.D.  \nFor more information, please contact: SHRM Academic Initiatives  \n1800 Duke Street, Alexandria, VA 22314, USA Phone: (800) 283-7476 Fax: (703) 535-6432  \n11-0321  \n Case Overview—Case a  \nIn August, John Henderson submitted a résumé to the human resource department  \nof Big Time Computers Inc. in response to an advertisement in the local newspaper  \nfor a senior technical writer. The résumé was forwarded to Big Time’s Manager of  \nTechnical Publications, Laura Conroy, for her consideration.  \nBig Time Computers is a local high-tech firm with sales offices throughout  \nthe United States and Europe. At the time of the senior technical writer job  \nadvertisement, Big Time employed about 1,200 people. Big Time designs and  \nmanufactures high-end computer systems that sell in the $500,000 to $6,000,000  \nrange. Big Time’s products are sophisticated and complex, and the working  \natmosphere is highly technical. The engineering department is the largest and  \nmost dominant department. Engineers are in management positions throughout  \nthe company, including top-level management. Due to the sophistication and  \ncomplexity of their products, employees in marketing, customer service, and  \ntechnical publications are required to have strong technical backgrounds; many have  \nengineering or computer science degrees.  \nThe technical publications department employed 14 people. This included the  \nmanager, two senior writers (Mike Simpson and Craig Miller), seven writers, one  \ntechnical editor (Clark Hanson), and three editorial assistants. The manager had a  \nbusiness degree and had been working in the technical publications field for 12 years.  \nThe senior writers had four-year engineering degrees; the other seven writers had  \nengineering degrees, computer science degrees, or two-year associates degrees in a  \ntechnical field. The technical editor had an English degree and an associates degree  \nin electronics, and the editorial assistants had English or liberal arts degrees.  \nThe department had a well-established set of procedures for new manuals and  \nmanual revisions. When given a writing assignment, the writer would do the  \nnecessary research by reading product specifications and interviewing the engineers  \ninvolved with the product. The writer would then develop an outline which was  \nreviewed by the appropriate engineers and the technical publications project leader  \nresponsible for that product. The writer then wrote a first draft which was edited  \nby the technical editor and reviewed company-wide. The reviewer list included key  \npeople from each area of the company. After making necessary changes, the writer  \nsubmitted the manual for a brief second review and made additional changes. An  \neditorial assistant did proofreading and formatting before each review, and when  \nthe two reviews were complete, the editorial assistant did the final proofing and  \nformatting. The manual was then printed. This extensive review procedure gave the  \nwriters a great deal of exposure throughout the company.  \n© 2008 society for Human Resource Management. alan Cabelly, Ph. D. 1  \nThe current job opening was a new position at Big Time that was necessitated by an increased workload. Although some internal people wanted to apply for the job, Conroy believed that no internal candidates had the necessary skills for the position; besides, she thought it would be good to bring in new blood at the top. She found one strong résumé and began the hiring process.  \nIn considering John Henderson’s résumé, Conroy noted that Henderson had a computer science degree","cbCaijJs7UROmDHr","https://ap.wps.com/l/cbCaijJs7UROmDHr","pdf",1508339,"English","# Case Overview—Case A\n## Department context and writing workflow\n## Henderson’s application, interviews, and hiring decision\n# Case Overview—Case B\n## Brief selection process and hiring outcome","[{\"question\":\"Why was Big Time Computers hiring a senior technical writer?\",\"answer\":\"The job opening was created as a new position due to an increased workload.\"},{\"question\":\"How did the selection committee evaluate John Henderson?\",\"answer\":\"Laura Conroy focused on background, goals, and work habits, while the technical editor assessed writing skills and techniques and the senior writers evaluated technical skills and related strengths.\"},{\"question\":\"What was the final hiring decision regarding Henderson?\",\"answer\":\"Despite disagreements among committee members, Conroy checked references, received positive reports, and hired Henderson.\"}]","The Case of the Writer Who Couldn’t Write - Case Overview | PDF",1790354750,23]