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The Tao Bin system, an AI coffee and tea machine, enables customers to choose and communicate in either English or Thai within 1–2 minutes. Observation and interviews were used, and a coding chart analyzed responses. Results show students used the English feature in ways that support language growth. Implications emphasize English practice without anxiety over feedback.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/the-bilingual-robotic-barista-serving-drinks-and-english-to-thai-university-students/582287/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/the-bilingual-robotic-barista-serving-drinks-and-english-to-thai-university-students/582287.png","ImageObject",300,407,{"name":92,"@type":93},"Ophelia","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-30","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":24},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the focus of this study about Tao Bin machines?","Question",{"text":112,"@type":113},"The study examines how students use and practice English through Tao Bin’s drink selection and bilingual communication options, linking this to AI technology and communication dynamics.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How were the study data collected and analyzed?",{"text":117,"@type":113},"The study used observation and interviews to collect data, and a coding chart was applied to analyze students’ responses.",{"name":119,"@type":110,"acceptedAnswer":120},"What did the results indicate about students’ use of English?",{"text":121,"@type":113},"Students used the English feature in ways that promote language growth and positive language development, supporting English learning through judgment-free interaction.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},582287,1792188574,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":24,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":52,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},7971461741311,"https://ap-avatar.wpscdn.com/avatar/74000253aff267980c6?x-image-process=image/resize,m_fixed,w_180,h_180&k=1779345379180704826","80  \nTHAITESOL JOURNAL 38(2)  \nThe Bilingual Robotic Barista: Serving Drinks and English to Thai University Students  \nChon NeVille  \n*Corresponding author’s email: [chonn@nu.ac.th](chonn@nu.ac.th)  \nNaresuan University, Thailand  \nReceived: July 11, 2024 Revised: March 3, 2025 Accepted: March 13, 2025  \nAbstract  \nThis study explores the English use and practice of students in relation to their barista selection methods, juxtaposed with various dynamics about AI technology and communication. Tao Bin offers potential customers multiple options for drinks or beverages, and more importantly, provides these guests with the ability to choose and communicate in either English or Thai. A Thai Bin machine is an AI-powered coffee and tea machine that serves drinks in 1-2 minutes, offering a wide range of options. For a secondlanguage learner trying to learn English, this option may serve as more than just a beverage supplier; it can also provide a judgment-free zone for communicating in English. This study used observation and interviews to collect data, and a coding chart was used to analyze student responses. The results indicated that students certainly utilized the English feature in a way that promotes language growth and prosperity. This study combined theory, observation, and conceptualization to examine how students interact and communicate with AI. The implications of this study are that English language learners could use these machines for practice and continue to acquire English without fear or worry about feedback from others.  \nKeywords: AI, English learning, social learning  \nIntroduction  \nIt has become crucial for students in Thailand, specifically, to study English to have more opportunities. For example, tourism is a major source of occupation and income in Thailand, and a recent study found that employees in the Thai service industry have a strong need for English language skills.([Kaewkunha et.al](Kaewkunha et.al), 2021). English can now be seen on most ATM machines in Thailand, many cafe menus provide an English version, and, of course, Netflix and similar streaming services offer English subtitles. Now, at some schools, Tao Bin machines, these robotic, English-speaking drink dispensing units, provide a service that can prove helpful in terms of English practice. Currently, there are over 4,000 Tao Bin  \n81  \nTHAITESOL JOURNAL 38(2)  \nmachines in Thailand, and as recently as May 2023, an estimated 200,000 drinks were being sold daily in Thailand. That provides over 4,000 locations, including schools, universities, condos, shopping areas, and homes, where anyone can learn and practice basic English terms at their convenience. This type of opportunity can help English language learners listen to, read, and interact with English, as well as engage with AI. The following research questions were used to pursue the knowledge of this study:  \n1. How does Tao Bin provide English lessons to its customers?  \n2. What are the perceived benefits of using English with Tao Bin?  \nLiterature Review  \nArtificial Intelligence  \nArtificial Intelligence (AI) can be challenging to define, and its definition has evolved in tandem with the expansion of technology. An AI research paper aimed to label something as AI in its 2021 paper clearly. The authors state that to qualify as AI, the unit must be unnatural (that is, man-made) and can correctly perform tasks related to what the entity is trying to communicate or discover. AI certainly is on the rise in many countries, including Thailand. In Thailand, hundreds of thousands of students use phones to scan and pay for things, they interact with various apps and programs, and with Tao Bin. Several theories of AI require consideration regarding communication. In a study about the potential of AI as a language learning tool, [Rusmiyanto et.al](Rusmiyanto et.al) (2023) concluded that “AI has the potential to significantly enhance English language learners' communication skills by providing pe","cbCaipSqOEiQqVV3","https://ap.wps.com/l/cbCaipSqOEiQqVV3","pdf",339222,"English","# Introduction\n# Literature Review\n## Artificial Intelligence\n## Communication Theories","[{\"question\":\"What is the focus of this study about Tao Bin machines?\",\"answer\":\"The study examines how students use and practice English through Tao Bin’s drink selection and bilingual communication options, linking this to AI technology and communication dynamics.\"},{\"question\":\"How were the study data collected and analyzed?\",\"answer\":\"The study used observation and interviews to collect data, and a coding chart was applied to analyze students’ responses.\"},{\"question\":\"What did the results indicate about students’ use of English?\",\"answer\":\"Students used the English feature in ways that promote language growth and positive language development, supporting English learning through judgment-free interaction.\"}]","The Bilingual Robotic Barista - Serving Drinks and English to Thai University Students | PDF",1792042965,25]