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Covers relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts, showing how three views can represent the same work. Introduces the concepts of work, work components, boundaries, features, properties, and how processes, workflows, flow, and value streams relate. Written for building clear, useful models that support analysis and communication.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/the-basics-of-process-mapping-2nd-edition/657220/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/the-basics-of-process-mapping-2nd-edition/657220.png","ImageObject",300,407,{"name":92,"@type":93},"Mimi","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-30","2026-10-26",true,{"@type":102,"interactionType":103,"userInteractionCount":24},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What main map types does the book explain?","Question",{"text":112,"@type":113},"It explains relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts, including key features of each map type.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How does the book describe representing the same work in different views?",{"text":117,"@type":113},"It introduces “three views of the same work” and uses examples such as a quick lube/oil change scenario to illustrate different organizational, workflow, and activity perspectives.",{"name":119,"@type":110,"acceptedAnswer":120},"Which foundational concepts about work are covered?",{"text":121,"@type":113},"It covers what work is, work components, work boundaries, work features, and work properties, and explains why these elements matter when building process maps.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},657220,1793073171,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":24,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},2336477974920,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","THE BASICS OF  \nPROCESS MAPPIng  \n2nd Edition  \nRobert Damelio  \nTHe Basics oF  \nProcess MaPPing  \n2nd edition  \nTHe Basics oF  \nProcess MaPPing  \n2nd edition  \nrobert Damelio  \nCRC Press  \nTaylor & Francis Group  \n6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742  \n© 2011 by Robert Damelio  \nCRC Press is an imprint of Taylor & Francis Group, an Informa business  \nNo claim to original U.S. Government works Version Date: 20110720  \nInternational Standard Book Number-13: 978-1-4398-9127-8 (eBook-PDF)  \nThis book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged please write and let us know so we may rectify in any future reprint.  \nExcept as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmitted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfilming, and recording, or in any information storage or retrieval system, without written permission from the publishers.  \nFor permission to photocopy or use material electronically from this work, please access [www.copyright](www.copyright). com ([http://www.copyright.com/](http://www.copyright.com/)) or contact the Copyright Clearance Center, Inc. (CCC), 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. CCC is a not-for-profit organization that provides licenses and registration for a variety of users. For organizations that have been granted a photocopy license by the CCC, a separate system of payment has been arranged.  \nTrademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe.  \nVisit the Taylor & Francis Web site at  \n[http://www.taylorandfrancis.com](http://www.taylorandfrancis.com)  \nand the CRC Press Web site at  \n[http://www.crcpress.com](http://www.crcpress.com)  \nContents  \n1 Overview ........................................................................................... 1  \nWhy I Wrote the Basics of Process Mapping........................................... 1  \nKey Features of Each Map: A Preview of What’s Coming ......................3  \nWhat Constitutes a “Key” Feature?......................................................... 3  \nWhat Is a Relationship Map? .................................................................. 4  \nKey Features of Relationship Maps................................................ 4  \nWhat Is a Cross-Functional Process Map or Swimlane Diagram?........... 6  \nKey Features of Cross-Functional Process Maps ............................ 6  \nWhat Is a Flowchart? .............................................................................. 8  \nKey Features of Flowcharts ............................................................ 8  \nThree Views of the Same Work ...................................................... 8  \nIntroduction to Phil’s Quick Lube .......................................................... 8  \nOverview of an Oil Change: Work Sequence............................... 10  \nOrganization View of Oil Change ............................................... 12  \nWorkflow View of Oil Change .................................................... 14  \nActivity View of Oil Change ....................................................... 16  \n2 Thinking about Work...................................................................... 21  \nOverview ...........................................................","cbCaiuTbOZ7duBEP","https://ap.wps.com/l/cbCaiuTbOZ7duBEP","pdf",1521127,180,"English","# Contents\n## Why I Wrote the Basics of Process Mapping\n## Key Features of Each Map: A Preview of What’s Coming\n## What Is a Relationship Map?\n## What Is a Cross-Functional Process Map or Swimlane Diagram?\n## What Is a Flowchart?\n## Three Views of the Same Work\n## Thinking about Work\n## Why Map a Process?","[{\"question\":\"What main map types does the book explain?\",\"answer\":\"It explains relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts, including key features of each map type.\"},{\"question\":\"How does the book describe representing the same work in different views?\",\"answer\":\"It introduces “three views of the same work” and uses examples such as a quick lube/oil change scenario to illustrate different organizational, workflow, and activity perspectives.\"},{\"question\":\"Which foundational concepts about work are covered?\",\"answer\":\"It covers what work is, work components, work boundaries, work features, and work properties, and explains why these elements matter when building process maps.\"}]","The Basics of Process Mapping - 2nd Edition | PDF",1792975870,454]