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Successful implementation requires identifying barriers older adults face and designing targeted strategies. In a randomized controlled trial at Bronx and Bedford VAs, 129 Veterans attempted video consultations with a clinical pharmacist from home to review medications and answer medication-related questions. Most completed the visit, while frequent challenges included connection/bandwidth issues, technology literacy gaps, and hearing difficulties; targeted preparation and practice helped overcome them.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/technological-challenges-during-video-visits-with-veterans-for-medication-management/427954/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/technological-challenges-during-video-visits-with-veterans-for-medication-management/427954.png","ImageObject",300,407,{"name":92,"@type":93},"นรินทร์","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-22","2026-09-29",true,{"@type":102,"interactionType":103,"userInteractionCount":34},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What technological barriers affect video visits for older adults?","Question",{"text":112,"@type":113},"Barriers occur before and during video visits, including connection/bandwidth problems, limited technology literacy, and hearing difficulties.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How was the video visit intervention implemented in the study?",{"text":117,"@type":113},"129 Veterans completed video consultations with a clinical pharmacist from home to assess medications and answer medication-related questions in a randomized controlled trial at Bronx and Bedford VAs.",{"name":119,"@type":110,"acceptedAnswer":120},"How did participants most commonly get help when technical issues occurred?",{"text":121,"@type":113},"Most assistance came from study coordinators, with additional help from pharmacists when needed.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},427954,1790794630,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":34,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":81},2336475104957,"https://ap-avatar.wpscdn.com/avatar/22000c4c6bd8a5076e1?x-image-process=image/resize,m_fixed,w_180,h_180&k=1787554080175789136","1260 Innovation in Aging, 2025, Vol. 9, No. S2  \nAbstract citation ID: igaf122.4207  \nTECHNOLOGICAL CHALLENGES DURING VIDEO  \nVISITS WITH VETERANS FOR MEDICATION  \nMANAGEMENT  \nMichael Zanchelli1, Kristal Xie2, Chelsea Hawley3, Sheikh Hossain4, Akanksha Samant5, and William Hung6, 1. James J. Peters VAMC, Bronx, New York, United States,  \n2. University of Hawaii at Manoa, Honolulu, Hawaii, United States, 3. VA Bedford Healthcare System, Bedford, Massachusetts, United States, 4. James J Peter VA Medical Center, New York, New York, United States, 5. James J Peters VA Medical Center, Bronx, NY, New York, United States,  \n6. James J. Peters Department of Veterans Affairs Medical Center, New York, New York, United States  \nThere is limited understanding of technological barriers that occurs leading up to and during video visits for older adults.  \nSuccessful implementation of video visit to deliver care requires recognizing the specific barriers faced by older adults and developing targeted strategies to address these factors. We share the barriers faced and how we overcame them in 129 video visits with older Veterans. As part of a randomized controlled trial at Bronx and Bedford VAs, 129 Veterans attempted a video consultation with a clinical pharmacist from their home, to assess their medications and answer medication-related questions. Participants were aged ≥65 years, taking ≥5 daily VA medications, having ≥2 chronic conditions, ≥ 1 VA primary care visit within past year with no history or diagnosis of dementia (MoCA score > 24/30 or telephone MoCA [t-MoCA] score ≥ 18/22). Of 129 Veterans, 120 (93%) successfully completed a video visit, with 95% using their own device and 64% using smartphones. Most participants (79%)  \nconnected on their first attempt, although 58% required assistance.  \nAverage assistance last 17minutes (range 1-33), primarily provided by study coordinators (74%), and pharmacists (11%). The most common challenges included connection/bandwidth problems (25%), technology literacy (20%), and hearing difficulties (13%).  \nThe most common methods for overcoming these challenges were proactive assessment of health literacy, cognitive status, technology comfort, device ownership, and prior video visit experience, as well as the opportunity to practice a video visit before the actual visit to work out technology kinks.","cbCais2Tw1JdgP3r","https://ap.wps.com/l/cbCais2Tw1JdgP3r","pdf",1103953,"English","# Overview\n# Study Design and Participants\n# Outcomes and Completion\n# Common Challenges\n# Strategies to Overcome Challenges","[{\"question\":\"What technological barriers affect video visits for older adults?\",\"answer\":\"Barriers occur before and during video visits, including connection/bandwidth problems, limited technology literacy, and hearing difficulties.\"},{\"question\":\"How was the video visit intervention implemented in the study?\",\"answer\":\"129 Veterans completed video consultations with a clinical pharmacist from home to assess medications and answer medication-related questions in a randomized controlled trial at Bronx and Bedford VAs.\"},{\"question\":\"How did participants most commonly get help when technical issues occurred?\",\"answer\":\"Most assistance came from study coordinators, with additional help from pharmacists when needed.\"}]","Technological Challenges During Video Visits with Veterans for Medication Management | PDF",1790645285]