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Defines on-site monitor responsibilities, including using the guide for issue resolution, supervising students outside the exam room, escorting them back to complete testing, and following device policies. Covers when troubleshooting cannot help and what to do instead, including contacting the AP coordinator and reporting incidents. Provides guidance on testing devices, backup devices, device swaps, and student issue flows such as unable to launch Bluebook on various devices, emphasizing data-loss prevention.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/technical-troubleshooting-guide-technology-monitor-responsibilities-digital-testing-troubleshooting/311125/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/technical-troubleshooting-guide-technology-monitor-responsibilities-digital-testing-troubleshooting/311125.png","ImageObject",300,407,{"name":92,"@type":93},"Valentina","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-22","2026-09-20",true,{"@type":102,"interactionType":103,"userInteractionCount":34},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What are a technology monitor’s key responsibilities during the exam process?","Question",{"text":112,"@type":113},"Use this guide to troubleshoot technical issues, supervise students outside the exam room to prevent access to prohibited devices or discussion of exam content, escort students back to the testing room, follow policies for personal devices, and report specific submission failures on shared devices to the AP coordinator.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What should you do when the guide cannot resolve an issue?",{"text":117,"@type":113},"Tell your school’s AP coordinator, who may contact College Board Support and submit an incident report.",{"name":119,"@type":110,"acceptedAnswer":120},"What steps should be tried when a student cannot launch Bluebook?",{"text":121,"@type":113},"Ask whether they followed the instructions in the error message, check their internet connection, and restart the device. If Bluebook is not installed, install it on testing devices before exam day or download it when permitted; for Chromebook loading/app issues, try refresh, confirm online access, then restart, and escalate only to the device managers if it still fails.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},311125,1790614872,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":34,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},13056703020460,"https://ap-avatar.wpscdn.com/avatar/be000253dac470eee5d?_k=1778207105932848923","2026  \nTechnical Troubleshooting Guide  \nTechnology monitors use the tips in this guide to troubleshoot individual and widespread issues. Proctors are provided with some troubleshooting steps, but they may ask you to help students.  \nTechnology Monitor Responsibilities  \nAs a technology monitor, you must be on-site, but you don’t need technical expertise. You’re not expected to take any steps beyond those listed here. Your responsibilities include:  \n■ Using this guide to troubleshoot technical issues.  \n■ Monitoring students if you help them outside the exam room and making sure they don’t access prohibited devices or discuss exam content.  \n■ Making sure students are escorted back to their testing room after you help them so they can complete testing.  \n■ Following local policies regarding student-owned technology when assisting students who use personal devices.  \n■ Telling your AP® coordinator about students who tested on shared devices but couldn’t submit their answers and taking steps to prevent loss of data.  \n■ When helping students whose testing was interrupted, taking note of how long their exam was interrupted.  \nWhen This Guide Won’t Help  \nIn some cases, issues can’t be resolved using the troubleshooting steps in this guide. Examples include when:  \n■ The AP Exam doesn’t show on a student’s Bluebook ™ homepage.  \n■ A student’s approved testing accommodations are missing or incorrect.  \n■ A student is testing on a device managed by another school.  \n■ A student is testing on a device managed by your school but IT help is unavailable.  \n\n| If You Can’t Resolve the Issue\u003Cbr>If for any reason you can’t resolve the issue, tell your school’s AP coordinator, who may need to contact College Board Support and submit an incident report. |\n| --- |\n| Testing Devices\u003Cbr>Bluebook should be installed on testing devices before exam day. Students can test on any of the following devices as long as they meet requirements:\u003Cbr>■ Personal or school-managed Macs and iPads\u003Cbr>■ Personal or school-managed Windows devices\u003Cbr>■ School-managed Chromebooks.\u003Cbr>Backup Devices\u003Cbr>If the troubleshooting tips in this guide don’t work, students can use a backup device if they have one or if technology staff at your school or district installed Bluebook on extra devices.\u003Cbr>If the student has not entered the start code yet, they can simply sign in to Bluebook on the new device. If they already started timed testing, the only way to use a backup device is to perform a device swap.\u003Cbr>IMPORTANT: Device swaps are a last resort and should only be used if the student has testing time left and has tried restarting Bluebook and the device.\u003Cbr>Students must submit their answers from the device they finished testing on—their answers could be lost if they swap devices after time runs out.\u003Cbr>See How to Perform a Device Swap on page 10.\u003Cbr>If a Student’s Personal Device Is Not Ready for Testing\u003Cbr>If students are testing on a personal device, they should make sure it meets all requirements and download Bluebook before exam day. They’ll also need to configure any assistive technology they’re approved for. However, you can also let students download Bluebook in the testing room. It doesn’t usually take long, but too many simultaneous downloads could slow your network. If you need to, you can order a late-testing exam for those students.\u003Cbr>You can also provide students with a school-managed device that has Bluebook installed. |\n\nDigital Testing Technology  \nBluebook and Test Day Toolkit work together to make digital testing possible. Students use Bluebook to take exams, and AP coordinators and staff use Test Day Toolkit to administer it.  \nAP coordinators and staff can use any device that connects to the internet, their own or one provided by the school. They access Test Day Toolkit with a College Board professional account.  \nBluebook Check-In  \nAfter students arrive at their exam room, they’ll sign in to Bluebook with their College Board account. Students en","cbCaibSFbXxnszof","https://ap.wps.com/l/cbCaibSFbXxnszof","pdf",642653,14,"English","# Technology Monitor Responsibilities\n# When This Guide Won’t Help\n# Testing Devices\n## Backup Devices\n## If a Student’s Personal Device Is Not Ready for Testing\n# Digital Testing Technology\n# Bluebook Check-In\n# Starting the Exam\n# Answer Submission\n# Student Issues: Unable to Launch Bluebook\n## Steps to Try First\n## Fixes for Chromebook Problems","[{\"question\":\"What are a technology monitor’s key responsibilities during the exam process?\",\"answer\":\"Use this guide to troubleshoot technical issues, supervise students outside the exam room to prevent access to prohibited devices or discussion of exam content, escort students back to the testing room, follow policies for personal devices, and report specific submission failures on shared devices to the AP coordinator.\"},{\"question\":\"What should you do when the guide cannot resolve an issue?\",\"answer\":\"Tell your school’s AP coordinator, who may contact College Board Support and submit an incident report.\"},{\"question\":\"What steps should be tried when a student cannot launch Bluebook?\",\"answer\":\"Ask whether they followed the instructions in the error message, check their internet connection, and restart the device. If Bluebook is not installed, install it on testing devices before exam day or download it when permitted; for Chromebook loading/app issues, try refresh, confirm online access, then restart, and escalate only to the device managers if it still fails.\"}]","Technical Troubleshooting Guide - Technology Monitor Responsibilities - Digital Testing Troubleshooting | PDF",1789893625,35]