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The right to change prices, specifications, equipment and maintenance instructions at any time without notice is reserved as part of our policy of continuous development and improvement for the benefit of our customers.  \nNo part of this publication may be reproduced, stored in a data processing system or transmitted in any form, electronic, mechanical, photocopy, recording, translation or by any other means without prior permission of Premier Automotive Group. No liability can be accepted for any inaccuracies in this publication, although every possible care has been taken to make it as complete and accurate as possible.  \nCopyright ©2005  \nPlease remember that our training literature has been prepared for TRAINING PURPOSES only. Repairs and adjustments MUST always be carried out according to the instructions and specifications in the workshop literature. Please make full use of the training offered by Technical Training to gain extensive knowledge of both theory and practice.  \nTechnical Training 12/15/2005 General Information 1  \nPAGE  \nLesson 1 – Introduction  \nWelcome....................................................................................................................................................... 6  \nAcronyms..................................................................................................................................................... 7  \nLesson 2 – History  \nMilestones: The 1920s and 30s.................................................................................................................. 10  \nMilestones: The 1940s and 50s.................................................................................................................. 11  \nMilestones: The 1960s................................................................................................................................ 12  \nMilestones: The 1970s................................................................................................................................ 13  \nMilestones: The 1980s................................................................................................................................ 14  \nMilestones: The 1990s................................................................................................................................ 15  \nMilestones: The New Millennium............................................................................................................. 16  \nLesson 3 – Customer Satisfaction  \nOverview...................................................................................................................................................... 17  \nJaguar Customer Satisfaction Index (CSI).............................................................................................. 18  \nLesson 4 – Service Training  \nJaguar Service Training............................................................................................................................. 23  \nThe Journey to Excellence......................................................................................................................... 24  \n2 General Information 12/15/2005 Technical Training  \nLesson 5 – Technical Assistance Technical Service Helpline......................................................................................................................... 25  \nField Service Engineers.............................................................................................................................. 28  \nLesson 6 – Technical Publications Electrical Guides............................................................................................................","cbCaidsGJqwZhCx9","https://ap.wps.com/l/cbCaidsGJqwZhCx9","pdf",20301279,374,"English","# Lesson 1 – Introduction\n## Welcome\n## Acronyms\n# Lesson 2 – History\n## Milestones: The 1920s and 30s\n## Milestones: The 1940s and 50s\n## Milestones: The 1960s\n## Milestones: The 1970s\n## Milestones: The 1980s\n## Milestones: The 1990s\n## Milestones: The New Millennium\n# Lesson 3 – Customer Satisfaction\n## Overview\n## Jaguar Customer Satisfaction Index (CSI)\n# Lesson 4 – Service Training\n## Jaguar Service Training\n## The Journey to Excellence\n# Lesson 5 – Technical Assistance\n## Technical Service Helpline\n## Field Service Engineers\n# Lesson 6 – Technical Publications\n## Electrical Guides\n## Technical Guides\n## Diagnostic Trouble Code (DTC) Summaries\n## Service Bulletins\n## Parts Bulletins\n# Lesson 7 – Online Technical Resources\n## Overview\n## Global Technical Reference (GTR)\n## Jaguar Cars North American Product Support\n# Lesson 8 – Tools and Equipment\n## Special Tools\n## Worldwide Diagnostic System (WDS)\n## Integrated Diagnostic Software (IDS)\n## Handheld Scanners\n# Lesson 9 – Vehicle Models\n## XK Models","[{\"question\":\"What is the purpose of this training literature?\",\"answer\":\"The document states it is prepared for TRAINING PURPOSES only and that repairs and adjustments must follow workshop literature instructions and specifications.\"},{\"question\":\"How is the training content organized?\",\"answer\":\"It is organized into numbered lessons, starting with an introduction and covering history, customer satisfaction, service training, technical assistance, technical publications, online resources, tools, and vehicle models.\"},{\"question\":\"What guidance does the publication provide regarding accuracy and changes?\",\"answer\":\"It reserves the right to change prices, specifications, equipment, and maintenance instructions at any time, and it limits liability for inaccuracies while taking care to keep information complete and accurate.\"}]","Technical Training INTR 05 - General Information - Training Purposes Only | PDF",942]