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Includes questions on the “5 R’s” of safeguarding, the Equality Act 2010 protected characteristics, and discrimination principles such as direct, indirect discrimination and harassment. Also tests customer service skills like listening and reliability, appropriate behavior during requests, animal carriage rules, and route-planning for York locations.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/taxi-licensing-example-knowledge-test-practice-questions-answers/295845/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/taxi-licensing-example-knowledge-test-practice-questions-answers/295845.png","ImageObject",300,407,{"name":92,"@type":93},"Xiajie","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-04","2026-09-18",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",16,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"Which law covers safeguarding adults in the taxi licensing test?","Question",{"text":113,"@type":114},"The question asks which act of law covers safeguarding adults, with options including the Safeguarding Act 2014 and the Care Act 2014.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"What are the “5 R’s” of safeguarding?",{"text":118,"@type":114},"The test asks to choose the correct set of five safeguarding principles from multiple option lists.",{"name":120,"@type":111,"acceptedAnswer":121},"Why is listening important for good customer service?",{"text":122,"@type":114},"The test includes an option that listening helps you find out what customers want, check they understood the information, and judge whether they are happy.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},295845,1790616300,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":44,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},8814010472675,"https://avatar.qwps.com/avatar/WGlhamll","TAXI LICENSING EXAMPLE KNOWLEDGE TEST  \nName  \nDate of Birth  \n( BLOCK CAPITALS )  \n1. Which act of law covers Safeguarding Adults?  \nA. Safeguarding Act 2014  \nB. Care Regulations 2014  \nC. Care Act 2014  \nD. Safeguarding Regulations 2014  \n2. What is the maximum penalty for a taxi driver who transports a person knowing or believing they will be sexually exploited before or after a journey?  \nA. 5 years imprisonment  \nB. 14 years imprisonment  \nC. 20 years imprisonment  \nD. 25 years imprisonment  \n3. For the purposes of protection, at what age are children considered to be children?  \nA. Under 14 years of age  \nB. Under 16 years of age  \nC. Under 18 years of age  \nD. Under 21 years of age  \n4. Which of the following is a type of adult abuse?  \nA. Physical  \nB. Organisational  \nC. Modern Day Slavery  \nD. All of the above  \n5. What are the 5 R’s of Safeguarding?  \nA. Recognise, Respond, Report, Record, Refer  \nB. Report, Regulate, Realise, Reform, Refer  \nC. Realise, Respond, Rascal, Record, Refer  \nD. Recognise, Revenge, Report, Record, Rouse  \n6. Which of the following statements is correct under the Equality Act 2010?  \nA. Disability is a protected characteristic  \nB. Sexuality is a protected characteristic  \nC. Moral stance is a protected characteristic  \nD. Both A) & B) are correct  \n7. Which of the following statements is correct?  \nA. Direct discrimination is okay, providing there are no complaints  \nB. Harassment is not a means of discrimination  \nC. Indirect discrimination is putting arrangements in place that apply to everyone but which puts someone with a protected characteristic atan unfair disadvantage  \nD. Treating someone unfairly because they’ve complained about discrimination or harassment is a defence in law  \n8. Which of the following websites is provided by Government to give an overview of all the protected characteristics under the Equalities Act 2010 and links to other relevant content?  \n[A.](A. www.gov.uk/discrimination-your-rights)[ ](A. www.gov.uk/discrimination-your-rights)[www.gov.uk/discrimination-your-rights](A. www.gov.uk/discrimination-your-rights)  \n[B. ](B. www.citizensadvice.org.uk/law-and-courts/discrimination)[www.citizensadvice.org.uk/law-and-courts/discrimination](B. www.citizensadvice.org.uk/law-and-courts/discrimination)  \n[C. ](C. www.york.gov.uk/taxilicensing)[www.york.gov.uk/taxilicensing](C. www.york.gov.uk/taxilicensing)  \n[D. ](D. www.lawsociety.org.uk)[www.lawsociety.org.uk](D. www.lawsociety.org.uk)  \n9. What types of animal must be carried in a licensed vehicle on request of the customer and can any additional charge be made.  \nA. Guide Dogs, Hearing Dogs, Assistance Dogs, No additional charge can be made.  \nB. Guide dogs, only, No additional charge can be made.  \nC. Any animal if its in a basket, charges can be made.  \nD. Hearing dogs only, No additional charge can be made.  \n10. Why is ‘listening’ such an important aspect of good customer service?  \nA. To find out what your customer wants  \nB. To help check they have understood the information you have given them  \nC. To help judge whether they are happy with your conversation  \nD. All of the above  \n11. Which of the following is not a reason for ensuring you are on time?  \nA. You will lose your licence if you are late three times  \nB. The customer may miss an appointment, train or similar  \nC. Its professional – it creates a good impression of you, your firm and the taxi trade in general  \nD. Its shows you are reliable and may generate more custom in future  \n12. Your favourite song is on the radio and a customer asks you to turn it off so they can concentrate on something they are reading. What should you do?  \nA. Turn it off  \nB. Ignore them, it’s your favourite song  \nC. Ask them to get out  \nD. Ask if they’d mind if you just turned it down a notch  \n13. It’s raining hard and you are picking up a customer with heavy baggage. Which of the following is the best approach?  \nA. Pull the lever to open the boot for them, but st","cbCailxWdB2cHnn0","https://ap.wps.com/l/cbCailxWdB2cHnn0","pdf",440155,"English","# Taxi licensing example knowledge test\n## Safeguarding and equality\n## Customer service and legal conduct\n## Animals and route planning","[{\"question\":\"Which law covers safeguarding adults in the taxi licensing test?\",\"answer\":\"The question asks which act of law covers safeguarding adults, with options including the Safeguarding Act 2014 and the Care Act 2014.\"},{\"question\":\"What are the “5 R’s” of safeguarding?\",\"answer\":\"The test asks to choose the correct set of five safeguarding principles from multiple option lists.\"},{\"question\":\"Why is listening important for good customer service?\",\"answer\":\"The test includes an option that listening helps you find out what customers want, check they understood the information, and judge whether they are happy.\"}]","TAXI LICENSING EXAMPLE KNOWLEDGE TEST - Practice Questions - Answers | PDF",1789724514,23]