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Perceived usefulness and intention to use are examined as sequential mediators between system quality and actual use. Data come from three public universities in Jordan, analyzed with structural equation modeling on 336 questionnaires. Results show system quality significantly increases perceived usefulness and intention to use, which in turn drives actual use, with no direct effect beyond the serial indirect pathway.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/system-quality-and-students-acceptance-of-the-e-learning-system-the-serial-mediation-of-perceived-usefulness-and-intention-to-use/600134/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/system-quality-and-students-acceptance-of-the-e-learning-system-the-serial-mediation-of-perceived-usefulness-and-intention-to-use/600134.png","ImageObject",300,407,{"name":92,"@type":93},"nayy☆","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-29","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":29},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the main research objective of the study?","Question",{"text":112,"@type":113},"To investigate how system quality influences students’ actual use of e-learning systems through serial mediation by perceived usefulness and intention to use.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Which variables are tested as mediators between system quality and actual use?",{"text":117,"@type":113},"Perceived usefulness and intention to use are tested as sequential (serial) mediators.",{"name":119,"@type":110,"acceptedAnswer":120},"How does the study examine the relationships among the constructs?",{"text":121,"@type":113},"Structural equation modeling is used to analyze survey data collected from three public universities in Jordan using 336 questionnaires.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},600134,1792160771,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":29,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},962090893153,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","System Quality and Student’s Acceptance of the E-learning System: The Serial Mediation of Perceived Usefulness and Intention to Use  \nMaha Ismail Alkhawaja  \nUniversity Sultan Zainal Abidin, Malaysia  \nORCID: 0000-0002-0862-354X  \nMutia Sobihah Abd Halim  \nUniversity Sultan Zainal Abidin, Malaysia  \nORCID: 0000-0003-1614-9398  \nMohanad S. S. Abumandil  \nUniversity Malaysia Kelantan, Malaysia  \nORCID: 0000-0003-0121-306X  \nAhmed Samed Al-Adwan  \nAl-Ahliyya Amman University, Jordan  \nORCID: 0000-0001-5688-1503  \nReceived: 30 Apr 2021 Accepted: 19 Oct 2021  \nAbstract  \nThis study explores the mechanism through which system quality influences e-learning system acceptance. Precisely, this study aims to examine how perceived usefulness and intention to use serially mediate the impact of system quality on actual use. The data were collected from three public universities in Jordan. Structural equation modeling was employed to examine 336 questionnaires. The findings reveal that system quality significantly affects perceived usefulness and intention to use, perceived usefulness significantly affects intention to use and actual use, where the intention to use significantly affects actual use of the e-learning system as well. Furthermore, the study also confirms that system quality does not affect the e-learning system actual use directly but indirectly and serially through the two acceptance variables, perceived usefulness and intention to use. Thus, this study improves the understanding of student’s acceptance and behavior towards the e-learning system in Jordan public universities and the effect of system quality attributes on this relationship. Also, this study set certain directions for the decision-makers and university management in designing their strategies.  \nKeywords: actual use, e-learning system, intention to use, perceived usefulness, serial mediators, system quality  \nINTRODUCTION  \nAcademic institutions invest in e-learning system to derive several educational and non-educational benefits; for-instance, quick access to education, learner’s flexibility to interact, greater self-efficacy, knowledge creation, and reduction in cost (Alkhawaja & Abd Halim, 2019) . E-learning systems are advanced internetbased applications that academic staff, students, and trainers use at educational institutions. Combining Information Communication Technology (ICT) with education resulted in e-learning system platforms implementation in higher education with positive impacts on educational goals in developing countries, such  \nas increased student learning, effective management, and reduced cost (Alkhawaja & Abd Halim, 2019; Bhuasiri et al., 2012; Hadullo et al., 2017; Kanwal & Rehman, 2017; Mwakyusa & Mwalyagile, 2016) .  \nDespite the growing importance of e-learning systems, developing countries are struggling to offer successful e-learning systems. Among the announced e-learning projects in the developing context, only 15% were successful, 40% partially failed, and 45% failed (Almaiah et al., 2020) . In Jordan, many public university students do not use e-learning systems and prefer traditional face-to-face interaction (Jaber, 2016; Kanwal & Rehman, 2017), and this lack of usage could be a major reason for the e-learning system failure (Shah & Attiq, 2016) . However, the main reason behind the non-adoption of e-learning systems can be associated with technological problems (Al-araibi et al., 2019) . Therefore, the determinants of students’ level of acceptance of the e-learning system in developing countries should be explored. To fill the identified research gap, this study uses the Technology Acceptance Model (TAM) of Davis (1989) expanded by the DeLone & McLean Information System Success Model (William & Ephraim, 2003) to investigate how system quality influences the actual use of e-learning systems among Jordanian students through serial mediation of the acceptance variables; perceived usefulness and intention to use.  \nLITERATURE REVI","cbCaigMg6XFRiGla","https://ap.wps.com/l/cbCaigMg6XFRiGla","pdf",544162,15,"English","# Abstract\n# Introduction\n# Literature Review and Hypotheses Development\n## Information System Success Model (DL&ML)\n## Technology Acceptance Model (TAM)","[{\"question\":\"What is the main research objective of the study?\",\"answer\":\"To investigate how system quality influences students’ actual use of e-learning systems through serial mediation by perceived usefulness and intention to use.\"},{\"question\":\"Which variables are tested as mediators between system quality and actual use?\",\"answer\":\"Perceived usefulness and intention to use are tested as sequential (serial) mediators.\"},{\"question\":\"How does the study examine the relationships among the constructs?\",\"answer\":\"Structural equation modeling is used to analyze survey data collected from three public universities in Jordan using 336 questionnaires.\"}]","System Quality and Student’s Acceptance of the E-learning System - The Serial Mediation of Perceived Usefulness and Intention to Use | PDF",1792090098,38]