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The regulation establishes requirements, including the adoption of specific technical standards, for making all services offered via the web, mobile applications, or social media accessible. There are five very narrow exceptions to compliance. The regulations are for state and public entities, including higher education and K-12 institutions, libraries, and agencies.  \nWCET collaborated with both the State Authorization Network and NWHEAT (a collaboration of the Northwest Academic Computing Consortium and the Orbis Cascade Alliance) to solicit responses to that first survey. You can read more about the results in the Frontiers post Survey on New DOJ Regulation on Accessibility of Web Information and Services.  \nIn October 2025, WCET, in collaboration with the 1EdTech Consortium, developed a second survey to gauge current institutional awareness and progress toward compliance with the Department of Justice's final rule. Sixty-four total individuals responded to the survey.  \nKey findings and insights from the responses include:  \n• Ninety-seven percent of respondents are aware of the new U.S. Department of Justice regulation on accessibility, a significant increase from 81% in 2024.  \n• Primary challenges to compliance:  \no Lack of staff remains the top challenge, while the timeline for compliance and convincing staff that compliance is a priority are the next major challenges.  \no Costs to comply were identified by 40% as a major challenge and 42% as somewhat of a challenge.  \no Working with third-party vendors, while still a major challenge, decreased from 43% in 2024 to 34.62% in 2025.  \n• Ninety-five percent of institutions have taken action to address compliance, up from 61% last year. Actions taken to address compliance:  \no Organizations are actively engaged in substantial planning and implementation, a shift from 2024, when most were in initial planning phases.  \no The highest percentage of action \"fully addressed or nearly done\" was convening a committee or work group.  \no \"Remediating online content including PDFs and videos\" was the most common area for \"substantial planning/implementation.”  \no Progress on \"updating procurement policies and practices\" and \"working with vendors to assess their ability to comply\" is less advanced, with many still in initial  \n 3  SURVEY ON ACCESSIBILITY OF WEB INFORMATION AND SERVICES  \nplanning stages.  \n• A potential gap in resourcing surfaced: 52% of institutions have \"not addressed or taken action\" on hiring additional staff, consultants, or services. \"Planning to harness AI to ensure accessibility of web and mobile app content\" and \"consulting with institution’s legal counsel\" are also largely unaddressed.  \n RESPONDENT CHARACTERISTICS  \nO f the 63 responses to the respondent identity questions received, 27 were from two-year  \npublics that primarily offer associate degrees, 25 from four-year publics that primarily offer baccalaureate and/or graduate degrees, seven responses from private, nonprofit universities, and one from an education provider or service (Figure 1) . Two respondents wrote that they are at a public university system and one is with a nonprofit education provider and advocate, while another respondent to the survey chose not to answer the identity questions.  \nFigure 1  \nA two-year public institution  \nA four-year public institution  \nEd Provider or Service  \nOther (please specify)  \n0% 10% 20% 30% 40%  \nFifty-four percent of respondents’ institutions have Fall 2024 headcount enrollments of  \n1","cbCaibQJ2vMHGHwh","https://ap.wps.com/l/cbCaibQJ2vMHGHwh","pdf",1504945,"English","# Overview\n# Respondent Characteristics\n# Awareness and Compliance","[{\"question\":\"What compliance topic does the survey focus on?\",\"answer\":\"The survey focuses on institutional awareness and progress toward compliance with the DOJ final rule requiring accessibility for web, mobile, and social media services.\"},{\"question\":\"What major challenges to compliance are reported by respondents?\",\"answer\":\"Lack of staff is the top challenge, followed by the compliance timeline and difficulty convincing staff that accessibility is a priority. Costs are also identified as a major or some challenge by many respondents.\"},{\"question\":\"What actions have institutions taken to address compliance?\",\"answer\":\"Ninety-five percent of institutions report taking action, with substantial planning/implementation including remediating online content such as PDFs and videos. Progress on updating procurement policies and vendor assessment is less advanced, with many still early in planning.\"}]","Survey on Accessibility of Web Information and Services | PDF",1792063758,23]