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The report outlines eligibility, objectives, and the staged support model running across 18-week tailored rounds, reaching 457 occurrences of support for 442 services and around 41,000 children. It details participation by service type and provider size and presents how many National Quality Standard elements were not met on entry, plus the evaluation approach comparing pre/post ratings to a comparison group.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/supporting-quality-improvement-in-education-and-care-key-findings-from-the-quality-support-program-august-2021/582792/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/supporting-quality-improvement-in-education-and-care-key-findings-from-the-quality-support-program-august-2021/582792.png","ImageObject",300,407,{"name":92,"@type":93},"Rhys","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-07","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":29},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the Quality Support Program (QSP) and who delivers it in NSW?","Question",{"text":112,"@type":113},"The QSP is an initiative funded by the NSW Department of Education and delivered by ACECQA. It provides tailored professional development and support to approved providers and service leaders across NSW.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Which stages does the report cover and what is the support structure?",{"text":117,"@type":113},"The report covers Stages One to Three. Each stage includes separate groups of services supported in tailored rounds lasting up to 18 weeks, combining workshops, online learning resources, service visits, phone/video calls, and emails.",{"name":119,"@type":110,"acceptedAnswer":120},"How was the impact of the QSP evaluated?",{"text":121,"@type":113},"Impact was evaluated by comparing quality ratings conducted independently by the NSW regulatory authority before and after QSP participation. Results were also compared with ratings from a selection of non-participating comparison-group services with similar characteristics.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},582792,1792230547,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":29,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":29,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},687207024643,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","Supporting Quality Improvement in Education and Care  \nQuality Support Program Stage Three- Key findings  \nKey Findings from the Quality Support Program | August 2021 2 Key Findings from the Quality Support Program | August 2021 3  \nBackground  \nThis report presents key findings from the first three years of the Quality Support Program (QSP). The QSP is an initiative of, and funded by, the NSW Department of Education Early Childhood Education Quality Assurance and Regulatory Services Directorate (NSW DoE), involving the delivery by ACECQA of free tailored professional development and support to approved providers and service leaders of eligible services across NSW.  \nThe evaluation of the QSP was overseen by theACECQA Research and Evaluation team, independent from the QSP service delivery team, and reviewed by the NSW Centre for Education Statistics and Evaluation.  \nThe QSP has been implemented in four stages, with each stage comprising separate groups of services in ‘rounds’ of up to 18 weeks of tailored support. These rounds have overlapped each other and are tailored to different service types. This report covers Stages One to Three.  \nIn Stage One (March 2018 to July 2019), Stage Two (February 2019 to August 2020), and Stage Three (July 2020 to June 2021), the QSP has delivered 457 occurrences of support1 to 442 services, providing education and care for approximately 41000 children2 .  \nThe eligibility criteria for services to participate in the QSP is:  \n• rated Working Towards the National Quality Standard (NQS)  \n• in Stage One to Three only: not meeting six or more Elements of the NQS (or otherwise indicated need for support)  \n• in Stage One and Two only: provides Long Day Care (LDC) or Family Day Care (FDC)  \n• in Stage One only: last quality rated between June 2015 and the end of December 20173  \n• 457 occurrences of support  \n• 442 long day care, family day care, preschool, and outside school hours care services  \n• Attended by approx. 41000 children  \nApproved providers of eligible services were invited to voluntarily participate in the QSP.  \nThe objectives of the QSP are to improve the quality of participating services so they receive a rating of Meeting NQS or higher, and to improve participants’ knowledge of and confidence in the NQS. Additional information about the QSP can be found on the QSP webpage.  \nParticipants were provided with bespoke resources; a QSP facilitator to answer questions, discuss improvement priorities and prompt critical reflection; and oneon-one targeted tailored support with continuous quality improvement. The structure of each QSP round consisted of an introductory workshop, provision of eLearning modules and other resources, service visits, support phone calls, video calls, and emails. Workshops and service visits were conducted in-person in Stages One and Two and mostly online in Stage Three due to COVID-19 restrictions.  \nDifferent service types presented with different contexts and support needs. The QSP drew on the insights of participants to produce service-type specific resources.  \n1 Occurrences of support refer to 16-week (Stage One) or 18-week active support periods where service leaders attended workshops, received resources, and interacted regularly with their QSP support facilitator.  \n2 This estimation is based on the maximum approved places in each service assuming full capacity on any given day, estimated hours per week based on service type, and average attendance per child as reported in Report on Government Services 2021.  \n3 Also not meeting six or more Elements of the 2012 NQS.  \nDuring Stages One to Three of the QSP, 457 occurrences of support were provided, to 332 LDC (15 services were supported twice), 29 FDC, 16 preschools, and 65 OSHC services. Table 1 shows the breakdown of services across the three stages covered in this report. Table 2 groups the participating services by number of NQS Elements assessed as ‘not met’ when quality rated prior to participat","cbCaihtAm8bebhng","https://ap.wps.com/l/cbCaihtAm8bebhng","pdf",4953650,"English","# Background\n## QSP overview and stages\n# Participating services\n## Eligibility criteria\n## Service types and support occurrences\n## Provider size distribution\n# Number of NQS elements not met\n## Breakdown by range of elements\n# Methodology\n## Pre/post quality rating evaluation\n## Surveys and feedback","[{\"question\":\"What is the Quality Support Program (QSP) and who delivers it in NSW?\",\"answer\":\"The QSP is an initiative funded by the NSW Department of Education and delivered by ACECQA. It provides tailored professional development and support to approved providers and service leaders across NSW.\"},{\"question\":\"Which stages does the report cover and what is the support structure?\",\"answer\":\"The report covers Stages One to Three. Each stage includes separate groups of services supported in tailored rounds lasting up to 18 weeks, combining workshops, online learning resources, service visits, phone/video calls, and emails.\"},{\"question\":\"How was the impact of the QSP evaluated?\",\"answer\":\"Impact was evaluated by comparing quality ratings conducted independently by the NSW regulatory authority before and after QSP participation. Results were also compared with ratings from a selection of non-participating comparison-group services with similar characteristics.\"}]","Supporting Quality Improvement in Education and Care - Key Findings from the Quality Support Program - August 2021 | PDF",1792044504,15]