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Funded by the NSW Department of Education and delivered by ACECQA, the program provided free tailored professional development and hands-on support to approved early childhood education and care providers across NSW. Implemented in two stages through multiple tailored rounds, it delivered 274 support occurrences to 251 long day care and 21 family day care services, reaching about 23,000 children. Findings report strong improvements in NQS “met” elements and higher achievement of “Meeting NQS” among participating services, including disadvantaged locations.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/supporting-quality-improvement-in-education-and-care-findings-from-the-quality-support-program-october-2020/582774/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/supporting-quality-improvement-in-education-and-care-findings-from-the-quality-support-program-october-2020/582774.png","ImageObject",300,407,{"name":92,"@type":93},"Mia  ","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-06","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":24},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the Quality Support Program (QSP) and who funds and delivers it?","Question",{"text":112,"@type":113},"The QSP is an initiative funded by the NSW Department of Education and delivered by ACECQA. It provides free tailored professional development and support to approved providers and service leaders across NSW.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How was the QSP implemented across time and support rounds?",{"text":117,"@type":113},"The QSP ran in two stages: Stage One (March 2018 to July 2019) and Stage Two (February 2019 to August 2020). Each stage included multiple rounds of up to 18 weeks of tailored support, with rounds overlapping and Round 6 paused then extended due to COVID-19 impacts.",{"name":119,"@type":110,"acceptedAnswer":120},"What improvements were observed in services participating in the QSP?",{"text":121,"@type":113},"Findings indicate that 95% of QSP services improved in NQS elements marked “met,” with an average increase of 10 elements. Participating services also showed higher likelihood of achieving an overall rating of “Meeting NQS” compared with matched non-participating services.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},582774,1792209147,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":24,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":29,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},687207024478,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","Supporting Quality Improvement in Education and Care  \nFindings from the Quality Support Program  \nFindings from the Quality Support Program | October 2020 2 Findings from the Quality Support Program | October 2020 3  \nBackground  \nThis report presents key findings from the first two years of the Quality Support Program (QSP) . The QSP is an initiative of and funded by the NSW Department of Education Early Childhood Education Quality Assurance and Regulatory Services Directorate (NSW DoE), involving the delivery by ACECQA of free tailored professional development and support to approved providers and service leaders of eligible services across NSW.  \nThe QSP has been implemented in two stages, with each stage comprising separate groups of services in three‘rounds’ of up to 18 weeks of tailored support. These rounds have overlapped each other, and Round 6 was paused and then extended due to the impacts of the COVID-19 pandemic.  \nIn Stage One (March 2018 to July 2019) and Stage Two (February 2019 to August 2020), the QSP has delivered 274 occurrences of support to 251 long day care (LDC) and 21 family day care (FDC) services1, providing education and care for approximately 23000 children2 . The eligibility criteria for services to participate in the QSP was:  \n• rated ‘Working Towards the National Quality Standard (NQS)’ and not meeting six or more Elements of the NQS  \n• provides LDC or FDC  \n• in Stage One only: last quality rated between June 2015 and the end of December 2017.  \n• 274 occurrences of support  \n• 272 long day care and family daycare services  \n• Attended by approx. 23000 children  \nApproved providers of eligible services were invited to voluntarily participate in the QSP. The objectives of the QSP are to improve the quality of participating services so they receive a rating of ‘Meeting NQS’ or higher and to improve participants’ knowledge of and confidence in the NQS. Additional information about the QSP can be found on the QSP webpage.  \nParticipants benefitted from resources, advice and one-on-one targeted tailored support to help improve practice and prepare for their next quality rating. The structure of each QSP round consisted of an introductory workshop, face-to-face service visits, support phone calls, video calls, emails, eLearning training, and bespoke resources.  \nTwo areas where participants most sought support were continuous improvement and critical reflection. The QSP drew on the insights of participants to produce videoson both topics.  \n1 Two services participated twice in the QSP.  \n2 This estimation is based on the maximum approved places in each service assuming full capacity on any given day, 50 hours per week, and average attendance per child as reported in Report on Government Services 2020.  \nParticipating services  \nDuring Stages One and Two of the QSP, 272 services participated, of which 251 were LDC and 21 FDC. Table 1 shows the breakdown of services across the six rounds covered in this report. Given the small number of FDC services that have participated, this report mainly presents results for the LDC services. Table 2 groups the participating services by number of NQS Elements assessed as ‘not met’ when quality rated prior to participating in the QSP3.  \nTable 1: Numbers of services in each QSP round, by service type  \n\n| Stage | Round | \\# LDC | \\# FDC | Total |\n| --- | --- | --- | --- | --- |\n| One | 1 | 30 | 5 | 35 |\n|  | 2 | 62 | 7 | 69 |\n|  | 3 | 34 | 4 | 38 |\n|  | total | 126 | 16 | 142 |\n| Two | 4 | 37 | 1 | 38 |\n|  | 5 | 46 | 3 | 49 |\n|  | 6 | 44 | 1 | 45 |\n|  | total | 127 | 5 | 132 |\n|  | Totals | 2534 | 21 | 2744 |\n\nTable 2: Number of NQS Elements ‘not met’ on entry to the QSP  \n\n| Number of\u003Cbr>Elements\u003Cbr>‘not met’3 | 1 to 5 | 6 to 10 | 11 to 20 | 21 to 30 | 31 to 40 | Total Services |\n| --- | --- | --- | --- | --- | --- | --- |\n| Long Day Care | 9 | 116 | 96 | 25 | 7 | 2534 |\n| Family Day Care | 0 | 8 | 7 | 6 | 0 | 21 |\n| Total Services | 95 | 124 | 103 | 31 | 7 | 27","cbCaivAiYXuUUZQh","https://ap.wps.com/l/cbCaivAiYXuUUZQh","pdf",6246706,"English","# Background\n## Program stages and delivery model\n# Participating services\n## Service counts by round and type\n## NQS elements not met on entry\n# Findings to date\n## Improvement in NQS elements\n## Meeting NQS achievement and comparison groups\n## Impact by socio-economic location","[{\"question\":\"What is the Quality Support Program (QSP) and who funds and delivers it?\",\"answer\":\"The QSP is an initiative funded by the NSW Department of Education and delivered by ACECQA. It provides free tailored professional development and support to approved providers and service leaders across NSW.\"},{\"question\":\"How was the QSP implemented across time and support rounds?\",\"answer\":\"The QSP ran in two stages: Stage One (March 2018 to July 2019) and Stage Two (February 2019 to August 2020). Each stage included multiple rounds of up to 18 weeks of tailored support, with rounds overlapping and Round 6 paused then extended due to COVID-19 impacts.\"},{\"question\":\"What improvements were observed in services participating in the QSP?\",\"answer\":\"Findings indicate that 95% of QSP services improved in NQS elements marked “met,” with an average increase of 10 elements. Participating services also showed higher likelihood of achieving an overall rating of “Meeting NQS” compared with matched non-participating services.\"}]","Supporting Quality Improvement in Education and Care - Findings from the Quality Support Program - October 2020 | PDF",1792044451,15]