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The QSP, delivered through NSW Department of Education Early Childhood Education, provided free tailored professional development and support to eligible long day care and family day care services across NSW between March 2018 and May 2019. In 142 services, QSP participants were more likely to achieve “Meeting NQS” and showed strengthened leader confidence and knowledge of the 2018 NQS at program completion.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/supporting-quality-improvement-in-education-and-care-early-findings-from-the-quality-support-program/582787/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/supporting-quality-improvement-in-education-and-care-early-findings-from-the-quality-support-program/582787.png","ImageObject",300,407,{"name":92,"@type":93},"Rhys","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-22","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":19},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the Quality Support Program (QSP) and who delivers it?","Question",{"text":112,"@type":113},"The QSP is an initiative of the NSW Department of Education Early Childhood Education Directorate, delivered by ACECQA. It provides free tailored professional development and support to eligible approved providers and service leaders.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How many services participated in the preliminary evaluation period?",{"text":117,"@type":113},"Between March 2018 and May 2019, 142 eligible services participated in the QSP: 126 long day care services and 16 family day care services.",{"name":119,"@type":110,"acceptedAnswer":120},"What early outcomes were reported for participating services?",{"text":121,"@type":113},"Early findings indicate the QSP was largely successful in helping services achieve an overall rating of “Meeting NQS” and improving the number of “Met” elements. Service leaders also reported increased confidence and improved knowledge of the 2018 NQS.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},582787,1792061926,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":19,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":29,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},687207024643,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","Supporting Quality Improvement in Education and Care  \nEarly findings from the Quality Support Program  \nBackground  \nThis document offers a summary of key findings and learnings from a preliminary evaluation of the Quality Support Program (QSP) by ACECQA.  \nThe QSP is an initiative of the NSW Department of Education Early Childhood Education Directorate (NSW DoE) involving the delivery by ACECQA of free tailored professional development and support to approved providers and service leaders of eligible long day care and family day care services across NSW.  \nFrom the commencement of the QSP in March 2018 until May 2019 (the period covered by the preliminary evaluation), three 16-week rounds of support were provided to 142 eligible services. The eligibility criteria for services to participate in the QSP was:  \n• rated ‘Working Towards National Quality Standard (NQS)’ and not meeting six or more Elements of the 2012 NQS  \n• last quality rated between June 2015 and the end of December 2017. The main objective of the QSP is to improve the quality of participating services to the level of ‘Meeting NQS’ or higher, and to improve participants’knowledge of and confidence in the 2018 NQS.  \nParticipants benefitted from resources, advice and one-on-one support to help improve on practice and prepare for their next quality assessment and rating (A&R) . The structure of each round of the QSP consisted of an introductory workshop, face-to-face service visits, support phone calls and emails, eLearning training, and bespoke resources.  \nParticipating services  \nDuring the period covered by the preliminary evaluation report, 142 services participated in the QSP, of which 126 were long day care and 16 family daycare. Table 1 groups the participating services by number of Elements assessed as ‘Not Met’ when last quality rated.  \nTable 1  \n\n|  | Number of NQS elements ‘Not Met’ -2012 NQS |  |  |  |  |  |\n| --- | --- | --- | --- | --- | --- | --- |\n| Service type | 6 to 9 | 10 to 19 | 20 to 29 | 30 to 39 | 40+ | Total Services |\n| LDC | 56 | 49 | 14 | 4 | 3 | 126 |\n| FDC | 3 | 7 | 4 | 2 | 0 | 16 |\n| Total Services | 59 | 56 | 18 | 6 | 3 | 142 |\n\n2 Early findings from the Quality Support Program | November 2019  \nPreliminary findings  \nFindings from the QSP to date:  \n• The QSP was largely successful in supporting participating services to achieve an overall rating of ‘Meeting NQS’ and to improve the number of Elements assessed as ‘Met’, and Standards and Quality Areas rated as‘Meeting NQS’(see Figure 1) .  \n• QSP services were almost three times more likely to achieve a rating of‘Meeting NQS’ compared to matched non-participating services* (see Figure 1) . The participating services entered the QSP with diverse levels of quality. Services had at least six Elements ‘Not Met’, and some had more than 30 Elements ‘Not Met’(see Table 1) . Services with a larger number of Elements ‘Not Met’ were less likely to be rated ‘Meeting NQS’, but could still show quality improvement by being reassessed with a higher number of Elements ‘Met’.  \nFigure 1  \n\n| Odds of achieving 'Meeting NQS' were higher for long day care services participating in the QSP compared to matched non-participating services |  |\n| --- | --- |\n| m N ober of services achieving ‘Meeting Q ’ f every service that\u003Cbr>stayed ‘Working Towards NQS\u003Cbr>5\u003Cbr>4\u003Cbr>3\u003Cbr>2\u003Cbr>1\u003Cbr>0 | \u003Cbr>(28 services per group) (50 services per group)\u003Cbr>|\n\nNote: Results are displayed for the 78 participating long day care services reassessed at the time of the evaluation. No Round 3 services and few family daycare services had received reassessments at the time of the evaluation. Round 2 services had a higher number of elements ‘Not Met’ than Round 1 services when entering the QSP, and had less time to implement changes before the post-QSPreassessment.  \n* Non-participating services were matched based on a similar number of Elements ‘Not Met’ prior toreassessment.  \nEarly findings from the Quality Support Program | ","cbCaivIWzuFePRhS","https://ap.wps.com/l/cbCaivIWzuFePRhS","pdf",510897,"English","# Background\n## Preliminary evaluation scope\n## Program structure and eligibility\n# Participating services\n## Service type breakdown\n## NQS elements assessed as “Not Met”\n# Preliminary findings\n## Achieving “Meeting NQS”\n## Confidence gains among service leaders\n## NQS knowledge and satisfaction","[{\"question\":\"What is the Quality Support Program (QSP) and who delivers it?\",\"answer\":\"The QSP is an initiative of the NSW Department of Education Early Childhood Education Directorate, delivered by ACECQA. It provides free tailored professional development and support to eligible approved providers and service leaders.\"},{\"question\":\"How many services participated in the preliminary evaluation period?\",\"answer\":\"Between March 2018 and May 2019, 142 eligible services participated in the QSP: 126 long day care services and 16 family day care services.\"},{\"question\":\"What early outcomes were reported for participating services?\",\"answer\":\"Early findings indicate the QSP was largely successful in helping services achieve an overall rating of “Meeting NQS” and improving the number of “Met” elements. Service leaders also reported increased confidence and improved knowledge of the 2018 NQS.\"}]","Supporting Quality Improvement in Education and Care - Early findings from the Quality Support Program | PDF",1792044487,15]