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The regulations in use for this Study Guide were published before January 1, 2014. You must check the DC Register for any new changes in Title 31 prior to taking the DFHV Taxi and /or Limousine/Sedan exams.  \nIntroduction  \nThe purpose of this Study Guide is to prepare applicants to meet the examination requirements of the Department of For-Hire Vehicles (DFHV) to operate a taxicab. The mission ofthe DFHV is to provide the citizens of the District of Columbia and its visitors a safe, comfortable, efficient, and affordable taxicab experience in wellequipped vehicles, operated by highly qualified individuals highly qualified individuals need to have knowledge of the District's streets, boundaries, history and tourist destinations, as well as the basic tenets of high quality customer service.  \nDFHV strives to provide taxicab owners and operators with a system of rules and regulations that are fair and transparent and that allow for technological advancements to be introduced to the industry and for properly qualified individuals to participate in the industry.  \nThis Study Guide is designed to provide applicants with an effective self-study tool that will introduce you to information you need to know to meet the DFHV examination requirements. The Study Guide provides an overview and explanation of many of the major requirements and definitions of terms. It is designed to give you the context of the requirements and to provide you with some illustrations, maps and charts for further clarification as well as some short quizzes to help you check your knowledge and better understand the types of material you are expected to know. The material in this Study Guide is up to date as of January 1, 2014. You must check the DFHV website to determine changes that may have taken place.  \nAny material in Title 31 and in this Study Guide may appear on the DFHV examination. Questions on quizzes provided in this Study Guide are examples of the material that may appear on the DFHV examination. They are not to be considered questions that will appear on the examination. These questions are designed to help you practice with the material that appears on the examination and to provide you with a self-assessment of your understanding of some of the material highlighted in the Study Guide. It is important to know all the material, not just the material that appears in quizzes. It also is important to note that elocution is currently part of the Examination through a personal interview in which your competency in speaking and reading English must be demonstrated.  \nBefore you take the final exam please note rules from DFHV….  \n• Upon receipt of an application for a hacker’s license, the Chairperson (of the Commission) shall investigate or cause to be investigated each applicant to verify the identity of the applicant and determine the competency, residency, fitness, and eligibility of the applicant for a license.  \n• The examination shall test the applicant’s knowledge in the areas including, but not limited to, familiarity with the Metropolitan Area, District of Columbia monuments and landmarks, customer service concepts, cultural sensitivity, disability accommodation requirements, and non-discrimination requirements.  \n• The applicant is responsible to know all the regulations contained in Title 31.  \n• An applicant caught cheating or attempting to cheat on the examination shall be immediately expelled from the examination and disqualified from continuing the examination. The applicant’s testing fee shall not be refunded. The applicant shall also be disqualified from re-applying for the examination for a period of not less than three (3) years. Disqualification for cheating on the licensure examination is not appealable.  \nIncluded in this study guide are the numbers of the appropriate section of Title  \n31. These numbers appear throughout the study gui","cbCaiah78dB5PkuI","https://ap.wps.com/l/cbCaiah78dB5PkuI","pdf",1021331,44,"English","# Introduction\n# Definitions of Terms\n# Chapter 1: Taxicab Requirements\n# Chapter 2: Elocution\n# Chapter 3: Navigation\n# Chapter 4: Business Practices\n# Chapter 5: Criminal and Unacceptable Behavior\n# Chapter 6: Non-discrimination\n# Chapter 7: Customer Service\n# Quiz\n# Quiz Answers","[{\"question\":\"What is the purpose of this study guide for taxi applicants?\",\"answer\":\"It prepares applicants for DFHV examination requirements to operate a taxicab by providing an overview and explanations of major requirements and definitions, along with illustrations, maps, charts, and short quizzes for self-checking.\"},{\"question\":\"What areas does the examination test?\",\"answer\":\"The exam tests applicants’ knowledge including familiarity with the Metropolitan Area and District of Columbia monuments and landmarks, customer service concepts, cultural sensitivity, disability accommodation requirements, and non-discrimination requirements.\"},{\"question\":\"What happens if an applicant is caught cheating on the examination?\",\"answer\":\"The applicant is immediately expelled and disqualified from continuing the examination, the testing fee is not refunded, and disqualification from re-applying lasts for at least three years; disqualification for cheating is not appealable.\"}]","Study Guide Taxi Driver Application Training - 31 Regulations | PDF",111]