[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-586181-105":59,"doc-detail-586181-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","student-support-enabling-the-learner-journey","Student support - enabling the learner journey","","Research examines how registered training organisations can more effectively support students across the learner journey to improve success outcomes. It identifies key characteristics of effective student support, the moments when needs are recognized and addressed, and the barriers faced by both students and RTOs in accessing and providing support. Case studies of RTOs with high qualification completion rates and/or strong student satisfaction illustrate practical support strategies and implementation variation across journey stages.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/student-support-enabling-the-learner-journey/586181/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/student-support-enabling-the-learner-journey/586181.png","ImageObject",300,407,{"name":92,"@type":93},"Taylor Morgan","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-19","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":19},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the main focus of the research on student support?","Question",{"text":112,"@type":113},"The research explores how registered training organisations can support students more effectively throughout their learner journey to help them succeed.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What six elements are identified as important for effective student support?",{"text":117,"@type":113},"The study identifies whole-of-institution approach, early engagement, high-quality training by caring experts, continuity of support, holistic and individualised support, and strong relationship-building.",{"name":119,"@type":110,"acceptedAnswer":120},"Which barriers can hinder effective student support?",{"text":121,"@type":113},"Barriers include RTO-based issues such as staff shortages and limited funding, student-based challenges such as behavioural barriers, and external challenges such as unsupportive work environments.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},586181,1792171239,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":19,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145,"preview_page_count":4},1099523885336,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","RESEARCH REPORT  \nStudent support: enabling the learner journey  \nUpekha Andrahannadi  \nTabatha Griffin  \nNational Centre for Vocational Education Research  \nPublisher’s note  \nThe views and opinions expressed in this document are those of NCVER and do not necessarily reflect the views of the Australian Government, or state and territory governments. Any interpretation of data is the responsibility of the author/project team.  \nAdditional information relating to this research is available in Student support: enabling the learner journey — support document. It can be accessed from NCVER’s Portal \u003C[http://www.ncver.edu.au](http://www.ncver.edu.au)>.  \nTo find other material of interest, search VOCEDplus (the UNESCO/NCVER international database  \n\u003C[http://www.voced.edu.au](http://www.voced.edu.au) >) using the following keywords: Barrier; Case study; Client satisfaction; Completion; Dropout; Institutional role; Learning experience; Learning support; Registered training organisation; Student services; Trainers.  \nAcknowledgement of Country  \nNCVER acknowledges the Traditional Owners and Custodians of Country throughout Australia and their continued spiritual connection to land and water. We pay respect to Elders past and present.  \n© Commonwealth of Australia, 2025  \nWith the exception of the Commonwealth Coat of Arms, the Department ’s logo, any material protected by a trade mark and where otherwise noted all material presented in this document is provided under a Creative Commons Attribution 3.0 Australia \u003C[http://creativecommons.org/licenses/by/3.0/au](http://creativecommons.org/licenses/by/3.0/au)> licence.  \nThe details of the relevant licence conditions are available on the Creative Commons website (accessible using the links provided) as is the full legal code for the CC BY 3.0 AU licence \u003C[http://creativecommons.org/licenses/by/3.0/legalcode](http://creativecommons.org/licenses/by/3.0/legalcode)>.  \nThe Creative Commons licence conditions do not apply to all logos, graphic design, artwork and photographs. Requestsand enquiries concerning other reproduction and rights should be directed to the National Centre for Vocational Education Research (NCVER) .  \nThis document should be attributed as Andrahannadi, U & Griffin, T 2025, Student support: enabling the learner journey, NCVER, Adelaide.  \nThis work has been produced by NCVER on behalf of the Australian Government and state and territory governments, with funding provided through the Australian Government Department of Employment and Workplace Relations.  \nCOVER IMAGE: GETTY IMAGES ISBN 978-1-922801-28-9 TD/TNC 159.02  \nPublished by NCVER, ABN 87 007 967 311 Level 5, 60 Light Square, Adelaide SA 5000  \nPO Box 8288 Station Arcade, Adelaide SA 5000, Australia  \nPhone +61 8 8230 8400 Email [ncver@ncver.edu.au](ncver@ncver.edu.au)  \nWeb \u003C[https://www.ncver.edu.au](https://www.ncver.edu.au)> \u003C[https://www.lsay.edu.au](https://www.lsay.edu.au)>  \nFollow us:  \n \u003C[https://x.com/ncver](https://x.com/ncver)>  \n \u003C[https://www.linkedin.com/company/ncver](https://www.linkedin.com/company/ncver)>  \u003C[https://www.facebook.com/ncver.au](https://www.facebook.com/ncver.au)>  \nAbout the research  \nStudent support: enabling the learner journey Upekha Andrahannadi and Tabatha Griffin, NCVER  \nThis research examines how registered training organisations (RTOs) can more effectively support students throughout their learner journey to help them to succeed. It explores the key characteristics of effective student support, the points at which support needs are identified and delivered, and the barriers that both students and RTOs face in accessing and providing support. Using case studies of RTOs with high qualification-completion rates and/or high student satisfaction with student-support services, the research provides examples of effective student support in practice.  \nKey messages  \n▪ Six key elements of effective student support were identified as important for student success:  \n- a whole-of-","cbCain8GU6UXK871","https://ap.wps.com/l/cbCain8GU6UXK871","pdf",1050804,43,"English","# Executive summary\n# Key messages\n## Six key elements of effective student support\n## Support needs across learner journey stages\n## Priority groups and cultural safety\n## Challenges to effective student support","[{\"question\":\"What is the main focus of the research on student support?\",\"answer\":\"The research explores how registered training organisations can support students more effectively throughout their learner journey to help them succeed.\"},{\"question\":\"What six elements are identified as important for effective student support?\",\"answer\":\"The study identifies whole-of-institution approach, early engagement, high-quality training by caring experts, continuity of support, holistic and individualised support, and strong relationship-building.\"},{\"question\":\"Which barriers can hinder effective student support?\",\"answer\":\"Barriers include RTO-based issues such as staff shortages and limited funding, student-based challenges such as behavioural barriers, and external challenges such as unsupportive work environments.\"}]","Student support - enabling the learner journey | PDF",1792057171,108]