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Guidance covers checking order status in the Order History, understanding holds placed by schools, and interpreting stages such as “Order submitted to school” and “Download confirmed.” It also addresses issues with electronic delivery not reaching the intended school or recipient, including checking spam and using a Document ID to locate transcripts. Additional help is provided for shipped paper transcripts, resending options, and correcting incorrect destinations or transcript content through the ordering process.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/student-faqs-ordering-transcripts-faq/264613/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/student-faqs-ordering-transcripts-faq/264613.png","ImageObject",300,407,{"name":92,"@type":93},"Jake","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-02","2026-09-14",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",14,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"How do I check the status of my transcript order?","Question",{"text":113,"@type":114},"Log in to Parchment.com, select Transcripts, then open Order history to view the latest status.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"Why is my transcript order on hold?",{"text":118,"@type":114},"An order on hold means the school placed it on hold and should have sent an email explaining the reason; you need to contact the school for resolution.",{"name":120,"@type":111,"acceptedAnswer":121},"What should I do if the status says “Download confirmed” but the school didn’t receive the electronic transcript?",{"text":122,"@type":114},"“Download confirmed” indicates the transcript was delivered to the school’s Parchment account and downloaded by an administrator. Contact the school so they can download it again from their Parchment account using your Document ID.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},264613,1789384446,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":14,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":130,"read_time":24},962084928904,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Frequently asked questions about ordering transcripts  \nHOW DO I CHECK THE STATUS OF MY ORDER?  \n1. Log in to [Parchment.com](Parchment.com).  \n2. Click Transcripts.  \n3. Click Order history.  \nYou may also want to watch the Track your order video.  \nWHY IS MY ORDER ON HOLD?  \nIf your order is on hold, this means that your school placed your order on hold, and you should have received an email explaining why. There are many reasons why a school may place an order on hold-for example, you may have an overdue library book.  \nIf your order is on hold, you would need to speak to someone at your school about it. We’re very sorry but there is nothing that we can do to help. Once the issue has been resolved, your order will be processed.  \nWHY DOES MY ORDER STILL SAY ‘ORDER SUBMITTED TO SCHOOL’?  \nIf your order status says ‘Order submitted to school’, this means that your transcript request has been sent to your school, but that your school has not reviewed or processed it yet.  \nIf your order has been in this status for more than a few days, you should speak to your school about it. These are the steps that will then take place:  \n1. If everything looks ok, your school will approve your order.  \n2. Your school will locate your transcript, and upload it to our system (or mail it if they’re preparing it themselves) .  \n3. Once your transcript arrives in our system, we will send it to the destination you provided.  \nSTATUS SAYS ‘DOWNLOAD CONFIRMED’ BUT THE SCHOOL I’M APPLYING TO DIDN’T RECEIVE MY ELECTRONIC TRANSCRIPT  \nIf the status of the order says ‘Download Confirmed’, this means your transcript was delivered to the school’s Parchment account, and a school administrator downloaded it. However, they can easily download it again. You should contact the school to tell them that they can download it again from within their Parchment account. They just go into the Reports section and search for your Document ID , which you’ll find on the Order History screen.  \nNEED HELP ORDERING YOUR TRANSCRIPT?  \nCheck out our help article, video, or user guide .  \nSTATUS SAYS ‘AVAILABLE FOR DOWNLOAD’ BUT THE SCHOOL DIDN’T RECEIVE MY ELECTRONIC TRANSCRIPT  \nIf the status of the order says ‘Available for Download’, this means that your transcript was delivered to the school’s Parchment account, but they have not downloaded it yet. You should contact the school to tell them that your transcript is in their Parchment account. You can give them your Document ID to help them locate it. You will find your Document ID on the Order History screen.  \nSTATUS SAYS ‘AVAILABLE FOR DOWNLOAD’ BUT THE PERSON I SENT MY TRANSCRIPT TO DIDN’T RECEIVE IT  \nIf you entered an email address as the destination for your transcript, the recipient should have received an email with a link in it to download the transcript. If they didn’t receive the email, it may be in their Spam folder. If they still don’t have it, let us know and we can resend the email.  \nSTATUS SAYS ‘SHIPPED’ BUT MY PAPER TRANSCRIPT DIDN’T REACH ITS DESTINATION  \nU.S. Mail typically requires up to seven business days for delivery. We will resend the transcript one time free of charge if a reasonable amount of time has passed. Please remember that institutions can take 4-6 weeks to process incoming transcripts and make the necessary entries in their computer systems. During this time, your school may not be able to confirm that they received your transcript.  \nUnfortunately, we are only able to track the location of printed transcripts if you have selected FedEx overnight delivery.  \nI PUT THE WRONG DESTINATION ON MY ORDER  \nDue to security reasons, there is no way to change the email or mailing address once you have placed an order.  \nIf you want to change the destination, we can cancel the order, place a credit on your account, and then you can place a new order with the correct address.  \nTHERE’S SOMETHING WRONG WITH THE CONTENT OF MY TRANCRIPT  \nWe deliver transcripts exactly as we receive them. We do not ","cbCaigSp2mc4X6X1","https://ap.wps.com/l/cbCaigSp2mc4X6X1","pdf",108863,"English","# Frequently asked questions about ordering transcripts\n## Order status and holds\n## Electronic transcript delivery issues\n## Paper transcript delivery and corrections","[{\"question\":\"How do I check the status of my transcript order?\",\"answer\":\"Log in to Parchment.com, select Transcripts, then open Order history to view the latest status.\"},{\"question\":\"Why is my transcript order on hold?\",\"answer\":\"An order on hold means the school placed it on hold and should have sent an email explaining the reason; you need to contact the school for resolution.\"},{\"question\":\"What should I do if the status says “Download confirmed” but the school didn’t receive the electronic transcript?\",\"answer\":\"“Download confirmed” indicates the transcript was delivered to the school’s Parchment account and downloaded by an administrator. Contact the school so they can download it again from their Parchment account using your Document ID.\"}]","Student-FAQs - Ordering Transcripts FAQ | PDF"]