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While existing work emphasizes government–citizen relationships, the study examines whether and how e-petitions lead to structural transformations in public administration. Using neo-institutional and transaction cost perspectives on Turkey’s e-petitioning system, the research finds transaction costs increased and the tutelary, intergovernmental relationship shifted toward a more hierarchical central-government structure. The change is explained as a reproduction of power structures, with political authority reinforced while citizens gain a channel to be heard.",{"@graph":69,"@context":121},[70,84,104],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/structural-changes-driven-by-e-petitioning-technology-changing-the-relationship-between-the-central-government-and-local-governments/618586/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":98,"encodingFormat":97,"isAccessibleForFree":99,"interactionStatistic":100},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/structural-changes-driven-by-e-petitioning-technology-changing-the-relationship-between-the-central-government-and-local-governments/618586.png","ImageObject",300,407,{"name":92,"@type":93},"Muffet","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-19",true,{"@type":101,"interactionType":102,"userInteractionCount":4},"InteractionCounter",{"@type":103},"ViewAction",{"@type":105,"mainEntity":106},"FAQPage",[107,113,117],{"name":108,"@type":109,"acceptedAnswer":110},"What research question does the study address about e-petitioning?","Question",{"text":111,"@type":112},"How citizen input through e-petitioning affects the institutional setup among government levels that shape societal development.","Answer",{"name":114,"@type":109,"acceptedAnswer":115},"What perspectives are used to analyze the effects of e-petitioning in public administration?",{"text":116,"@type":112},"The study investigates the system’s effects using neo-institutional and transaction cost perspectives.",{"name":118,"@type":109,"acceptedAnswer":119},"What key finding is reported regarding transaction costs and intergovernmental structure?",{"text":120,"@type":112},"Contrary to expectations that ICTs reduce transaction costs, transaction costs increased, and the central government’s position strengthened as relationships became more hierarchical.","https://schema.org",{"og:url":83,"og:type":123,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":125,"canonical":83},"index,follow",{"doc_id":127,"site_id":62},618586,1792449088,{"code":4,"msg":5,"data":130},{"doc_id":127,"user_id":131,"nickname":92,"user_avatar":132,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":133,"file_id":134,"file_url":135,"file_type":136,"file_size":137,"view_count":4,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":46,"language":138,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":139,"faqs":140,"seo_title":141,"seo_description":67,"update_tm":128,"read_time":31},962090768927,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","Information Technology for Development  \nISSN: 0268-1102 (Print) 1554-0170 (Online) Journal homepage: [https://www.tandfonline.com/loi/titd20](https://www.tandfonline.com/loi/titd20)  \nStructural changes driven by e-petitioning technology: changing the relationship between the central government and local governments  \nNaci Karkin & Marijn Janssen  \nTo cite this article: Naci Karkin & Marijn Janssen (2020): Structural changes driven by epetitioning technology: changing the relationship between the central government and local governments, Information Technology for Development, DOI: 10. 1080/02681102 .2020.1742078  \nTo link to this article: [https://doi.org/10.1080/02681](https://doi.org/10.1080/02681) 102.2020.1742078  \n Published online: 15 Mar 2020.  \n\n|  Submit your article to this journal  |\n| --- |\n|  Article views: 90 |\n|  View related articles  |\n|  View Crossmark data |\n\nFull Terms & Conditions of access and use can be found at [https://www.tandfonline.com/action/journalInformation?journalCode=titd20](https://www.tandfonline.com/action/journalInformation?journalCode=titd20)  \nStructural changes driven by e-petitioning technology: changing the relationship between the central government and local governments  \nNaci Karkin  a and Marijn Janssen b  \naDepartment of Political Science and Public Administration, Pamukkale University, Denizli, Turkiye; bDepartment of Engineering Systems and Services, Delft University of Technology, Delft, The Netherlands  \nABSTRACT  \ne-Petitioning is a type of information and communication technology for development that can be used by citizens to express their voices in society. Although much work is focused on government-citizen relationships, little is known about whether and, if so, how e-petitions technology might result in structural transformations in public administration. In this study, we investigated the effects of an epetitioning system in the Turkish public administration from neoinstitutional and transaction cost perspectives. In contrast to the expectation of reducing transaction costs due to ICTs use, the transaction costs increased. The changes have further strengthened the central government by transforming the current tutelary relationship into a more hierarchical structure. The change is not driven by lowering transaction costs; instead, the change mirrors the power structures. The use of technology changed the structures in such a way that political  \npower structures are reinforced while empowering the citizens to make their voices heard.  \nKEYWORDS  \ne-Petition; public input; intragovernmental relationships; neoinstitutional theory; transaction cost theory; ICT4D  \nIntroduction  \nStudies in information and communication technology for development (ICT4D) field have shown that developments in technology not only can have profound impacts on administrative structure (Bolívar et al., 2016; Caffrey & McDonagh, 2015; O’Neill, 2009) but also on societal developments by transforming the institutional relationships among government levels. Actually, ICTs have transformed and impacted the way we communicate and interact in general as depicted by Roztocki et al. (2019) . These impacts might happen by adding new communication channels, dropping traditional procedures, or transforming the institutional structures of an administrative system. ICT4D use is particularly important for societal developments (Walsham, 2017, p. 18) as McGrath and Maiye (2010) assert that research on developing countries reveals the presence of a link between information and communication technology (ICTs) and development. For example, studies in the literature evaluate the presence of an e-petitioning mechanism among the criteria of e-government development stages (Chatfield & Alhujran, 2009). Among various technological tools, e-petitions constitute an important case of ICT-enabled networks, representing functionality for citizens to have an impact on government. Palmieri (2008, p. 132) asserted that e-petit","cbCain3nvGCOAFxu","https://ap.wps.com/l/cbCain3nvGCOAFxu","pdf",3213447,"English","# Introduction\n# The conceptual and theoretical framework\n# Research methodology and the BIMER case\n# Discussion: implications and limitations\n# Conclusions","[{\"question\":\"What research question does the study address about e-petitioning?\",\"answer\":\"How citizen input through e-petitioning affects the institutional setup among government levels that shape societal development.\"},{\"question\":\"What perspectives are used to analyze the effects of e-petitioning in public administration?\",\"answer\":\"The study investigates the system’s effects using neo-institutional and transaction cost perspectives.\"},{\"question\":\"What key finding is reported regarding transaction costs and intergovernmental structure?\",\"answer\":\"Contrary to expectations that ICTs reduce transaction costs, transaction costs increased, and the central government’s position strengthened as relationships became more hierarchical.\"}]","Structural changes driven by e-petitioning technology - changing the relationship between the central government and local governments | PDF"]