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This foreword notes overall satisfaction rising again and key measures recovering, while highlighting that roadworks remain a weak element: satisfaction is lower, awareness before travel has declined, and clear planning and communication are crucial during increased renewals. It outlines four tests for delivery.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/strategic-roads-user-survey-202526-annual-report-foreword/295980/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/strategic-roads-user-survey-202526-annual-report-foreword/295980.png","ImageObject",300,407,{"name":92,"@type":93},"Liam","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-29","2026-09-18",true,{"@type":102,"interactionType":103,"userInteractionCount":81},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the purpose of the Strategic Roads User Survey (SRUS)?","Question",{"text":112,"@type":113},"SRUS measures and benchmarks road user experience to provide a consistent, independent view of how the Strategic Road Network is working for people who use it daily.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Why are renewals and roadworks a key focus for this period?",{"text":117,"@type":113},"National Highways is embarking on a significant five-year renewals programme, increasing roadworks across the network, so the survey results need to inform how disruption is minimised and communication improved.",{"name":119,"@type":110,"acceptedAnswer":120},"What four tests should shape how the programme is planned and delivered?",{"text":121,"@type":113},"The report highlights planning and sequencing, communication, delivery, and improvement, focusing on coordination, clear information, proportionate traffic management, and tangible journey experience benefits when work is complete.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},295980,1792814688,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":81,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145,"preview_page_count":4},8796095461564,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Strategic Roads User Survey  \n2025/26 annual  \nJuly 2026  \nreport  \nForeword  \nMeasuring and benchmarking the road user experience is essential to understanding how well the Strategic Road Network (SRN) is working for the people who use it every day. The Strategic Roads User Survey (SRUS) provides a consistent, independent view of that experience, showing what matters most to users and where improvements will make the greatest difference. The SRUS findings this year do provide some encouragement, with overall satisfaction improving and several key measures recovering from the impacts of recent years.  \nThis year’s results come at an important moment. National Highways is embarking on a significant programme of renewals over the next five years, resulting in increased levels of roadworks across the network. Road users understand that roadworks are a necessary part of maintaining the network. The challenge is ensuring it is delivered in a way that minimises disruption, keeps people informed and leaves the network better than it was before.  \nWhile some projects will be large and highly visible, many road users are more likely to experience the cumulative effect of smaller schemes across the network. The success of the programme will therefore depend not just on individual projects, but on how effectively National Highways manages disruption across the network as a whole.  \nThe survey shows why this matters. Roadworks remain one of the weakest-performing aspects of the road user experience. Satisfaction with their management remains low, overall satisfaction is significantly lower among those encountering roadworks, and awareness before travel has declined. Journey time remains the strongest driver of satisfaction, and satisfaction improves when delays caused by roadworks fall.  \nToo often, the success of roadworks is judged by whether the engineering work was completed on time and budget. Road users judge success differently: whether disruption was well planned, information was clear, delays were minimised, restrictions felt justified and the completed road is noticeably better than before-for example, through a smoother road surface.  \n2  \nFor Transport Focus, there are four tests that should shape how this programme is planned and delivered. These are grounded in the latest SRUS results as well as the wider evidence from our work with road users, communities and stakeholders.  \n1. Planning and sequencing. Individual schemes cannot be viewed in isolation. National Highways must demonstrate that works are coordinated, disruption is not unnecessarily duplicated and the overall impact on road users has been considered across the programme, not just on a schemeby-scheme basis.  \n2. Communication. Road users are more accepting of disruption when they understand what is happening, why it is necessary, how long it will last and what benefit it will deliver. Advance notice, real-time updates and clear diversion information should be treated as part of the project, not asan afterthought.  \n3. Delivery. Road users expect restrictions and traffic management to be necessary, proportionate and visibly linked to progress on site. Long stretches of cones, reduced speed limits and little visible activity quickly undermine confidence that disruption is being managed effectively.  \n4. Improvement. This programme should be about more than maintaining existing assets. If road users are being asked to tolerate disruption, they should see tangible improvements in the quality, reliability, safety and overall experience of their journeys when the work is complete.  \nTransport Focus will continue to work closely with National Highways throughout this programme, bringing independent evidence, insight and challenge to decisions as they are being made. The priority should be preventing avoidable frustration through better planning, communication and delivery, rather than explaining it afterwards.  \nWhile renewals and roadworks are a major focus for the ne","cbCaiqLD4fV0Iomr","https://ap.wps.com/l/cbCaiqLD4fV0Iomr","pdf",8964681,29,"English","# Foreword\n## Measuring road user experience and benchmarking\n## Renewals, roadworks, and managing disruption\n## Why roadworks performance matters\n## Four tests shaping programme planning\n### Planning and sequencing\n### Communication\n### Delivery\n### Improvement","[{\"question\":\"What is the purpose of the Strategic Roads User Survey (SRUS)?\",\"answer\":\"SRUS measures and benchmarks road user experience to provide a consistent, independent view of how the Strategic Road Network is working for people who use it daily.\"},{\"question\":\"Why are renewals and roadworks a key focus for this period?\",\"answer\":\"National Highways is embarking on a significant five-year renewals programme, increasing roadworks across the network, so the survey results need to inform how disruption is minimised and communication improved.\"},{\"question\":\"What four tests should shape how the programme is planned and delivered?\",\"answer\":\"The report highlights planning and sequencing, communication, delivery, and improvement, focusing on coordination, clear information, proportionate traffic management, and tangible journey experience benefits when work is complete.\"}]","Strategic Roads User Survey - 2025/26 Annual Report - Foreword | PDF",1789726552,73]