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How does the STC Pass Guarantee work?  \nFor students who purchased Series applicable Premier and Premier Plus packages, we GUARANTEE that students will pass if they follow our instructional design.  \nIn order to qualify, students must:  \n1. Complete the Progress Exams (A) version  \n2. Complete all final exams with average score of 75% or greater  \n3. Score a 75% or greater on at least one of the two green light exams.  \nStudents requesting a refund will also be asked to provide a copy of a failing exam score in order to be eligible for the guarantee.  \nThe refund amount will be the same price as the course for the applicable package, less any discount applied at time of purchase, including discounting related to any combo packages.*  \nThere will be no refund on any shipping or tax.  \n*The STC Pass Guarantee applies to applicable series exams Premium and Premium Plus packages only.  \nQ: What score do I need to achieve to qualify for the STC Pass Guarantee?  \nIn order to qualify, students must:  \n1. Complete the Progress Exams (A) version  \n2. Complete all final exams with average score of 75% or greater  \n3. Score a 75% or greater on at least one of the two green light exams.  \nQ: How do I claim my STC Pass Guarantee refund?  \nYou can contact STC Customer Service at [customerservice@stcusa.com](customerservice@stcusa.com).  \nPlease share your username and a copy of your failing exam score with your request.  \nQ: What will my STC refund be if I qualify for the Pass Guarantee?  \nThe refund amount will be the same price as the course for the applicable package, less any discount applied at time of purchase, including discounting related to any combo packages.*  \nThere will be no refund on any shipping or tax.  \nStill can’t find your answer?  \nIf you can’t find what you’re looking for, please contact us.  \nCall us: 800.782.1223  \nWeekdays: 8 a.m. -7 p.m. ET  \nSend us a note  \nEmail us at [customerservice@stcusa.com](customerservice@stcusa.com).","cbCaidpsAxR0uQDE","https://ap.wps.com/l/cbCaidpsAxR0uQDE","pdf",99933,"English","# Frequently asked questions\n## Eligibility and qualifying scores\n## Claiming the refund\n## Refund amount and exclusions","[{\"question\":\"What is the STC Pass Guarantee and how does it work?\",\"answer\":\"For students who purchased Series applicable Premier and Premier Plus packages, STC guarantees a pass if they follow its instructional design. Eligibility requires specific exam completion and score thresholds.\"},{\"question\":\"What score is needed to qualify for the STC Pass Guarantee?\",\"answer\":\"Students must complete Progress Exams (A), finish all final exams with an average score of 75% or greater, and score 75% or greater on at least one of the two green light exams.\"},{\"question\":\"How do I claim a Pass Guarantee refund?\",\"answer\":\"Contact STC Customer Service and provide your username and a copy of your failing exam score. Refund requests will be checked for eligibility based on the failing score submission.\"}]","STC Pass Guarantee - Frequently Asked Questions | PDF",1790331834]