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Specifies exclusions, including management/supervisor roles, non-DMV locations, and other more appropriate classification series. Outlines entrance procedures and progression through competition and reclassification. Provides entry, entry/developmental, and objective-level definitions, including cash handling and limited-scope administrative support functions.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/research-report/","Research & Report",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/document/state-of-wisconsin-classification-specification-dmv-customer-service-representative/309771/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/state-of-wisconsin-classification-specification-dmv-customer-service-representative/309771.png","ImageObject",300,407,{"name":42,"@type":43},"Aurelia","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-31","2026-09-20",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",7,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What is the purpose of this classification specification for DMV Customer Service Representatives?","Question",{"text":63,"@type":64},"It provides the basic authority and framework for making classification decisions for current and future DMV CSR positions under ER 2.04, Wis. 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Code.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How are classification decisions determined for these positions?",{"text":68,"@type":64},"Decisions must be based on the “best fit” of duties compared to the class concepts and definition, using the majority (more than 50%) of work and position analysis methods.",{"name":70,"@type":61,"acceptedAnswer":71},"Which types of positions are excluded from the DMV CSR classifications?",{"text":72,"@type":64},"Excluded are management/supervisor roles, positions not located in the specified DMV department, certain motor vehicle program specialist roles, positions focused mainly on shipping and mailing, and any other positions better identified by other classification specifications.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},309771,1790403348,{"code":4,"msg":82,"data":83},"success",[84,88,92,96,101,106,110,114,119,122,126],{"id":22,"doc_module":4,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},"Story & Novel",90,"story-novel",{"id":26,"doc_module":4,"doc_module_name":25,"category_name":89,"show_sort_weight":90,"slug":91},"Literature",80,"literature",{"id":33,"doc_module":4,"doc_module_name":25,"category_name":93,"show_sort_weight":94,"slug":95},"Exam",70,"exam",{"id":97,"doc_module":4,"doc_module_name":25,"category_name":98,"show_sort_weight":99,"slug":100},5,"Comic",60,"comic",{"id":102,"doc_module":4,"doc_module_name":25,"category_name":103,"show_sort_weight":104,"slug":105},6,"Technology",50,"technology",{"id":55,"doc_module":4,"doc_module_name":25,"category_name":107,"show_sort_weight":108,"slug":109},"Healthcare",40,"healthcare",{"id":111,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":112,"slug":113},8,30,"research-report",{"id":115,"doc_module":4,"doc_module_name":25,"category_name":116,"show_sort_weight":117,"slug":118},9,"Religion & Spirituality",20,"religion-spirituality",{"id":117,"doc_module":4,"doc_module_name":25,"category_name":120,"show_sort_weight":117,"slug":121},"World Cup","world-cup",{"id":123,"doc_module":4,"doc_module_name":25,"category_name":124,"show_sort_weight":123,"slug":125},10,"Lifestyle","lifestyle",{"id":127,"doc_module":4,"doc_module_name":25,"category_name":128,"show_sort_weight":97,"slug":129},19,"General","general",{"code":4,"msg":82,"data":131},{"doc_id":79,"user_id":132,"nickname":42,"user_avatar":133,"doc_module":4,"category_id":111,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":33,"language":139,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":12,"update_tm":143,"read_time":123,"preview_page_count":4},1099514068365,"https://ap-avatar.wpscdn.com/avatar/10000253d8d9f28188e?x-image-process=image/resize,m_fixed,w_180,h_180&k=1794309523707217728","Effective Date: May 23, 2021  \nSTATE OF WISCONSIN  \nCLASSIFICATION SPECIFICATION  \nDMV CUSTOMER SERVICE REPRESENTATIVE  \nCLASSIFICATION SERIES  \nI. INTRODUCTION  \nA.  Purpose of This Classification Specification  \nThis classification specification is the basic authority under ER 2.04, Wis. Adm. Code, for making classification decisions relative to present and future positions which serve as DMV Customer Service Representatives within the Department of Transportation, Division of Motor Vehicles. This classification specification is not intended to identify every duty which may be assigned to positions allocated to this classification series but is intended to serve as a framework for classification decision making in this occupational area.  \nClassification decisions must be based on the “best fit” of the duties within the existing classification structure. The “best fit” is determined by the majority (i.e., more than 50%) of the work assigned to and performed by the position when compared to the class concepts and definition of this specification or through other methods of position analysis. Position analysis defines the nature and character of the work through the use of any or all of the following: definition statements; listing of areas of specialization; representative examples of work performed; allocation patterns of representative positions; job evaluation guide charts, standards or factors; statements of inclusion and exclusion; licensure or certification requirements; and other such information necessary to facilitate the assignment of positions to the appropriate classification.  \nB.  Inclusions  \nThis classification series encompasses positions which serve as DMV Customer Service Representatives (CSR) within the Department of Transportation, Division of Motor Vehicles. Positions provide services in DMV programs in regional offices or within a central office for single or multiple program areas. Positions provide products and services, technical assistance and/or information on the interpretation of statutes, rules, policies and procedures to DMV employees, business partners, governmental entities, and the general public or provide specialized administrative support for related DMV programs.  \nC.  Exclusions  \nExcluded from these classifications are the following types of positions:  \n1. Positions which meet the statutory definition of management or supervisor, as defined in  \ns. 111.81(13) or (19), Wis. Stats., as administered and interpreted by the Wisconsin Employment Relations Commission  \n2. Positions not located in the Department of Transportation, Division of Motor Vehicles.  \n3. Professional positions that perform analysis, planning, evaluation, coordination, training, and management of motor vehicle programs and are more appropriately classified as Motor Vehicle Program Specialists.  \n4. Positions which spend a majority of a time on shipping and mailing activities, including weighing, packaging, delivering mail, consulting with clients and customers, interpreting postal rules/regulations, operating mail processing equipment and software, or other similar activities, and are more appropriate classified within the Shipping and Mailing Associate classification series.  \n5. All other positions which are more appropriately identified by other classification specifications.  \nD.  Entrance Into and Progression Through this Classification  \nEntrance into this classification series is by competition. Progression to the advanced and specialist objective level is through reclassification, as the employee satisfactorily attains the specified training, education, or experience. Movement to the specialist level is through competition except a specialist level position that has been downgraded for training purposes and competitively filled, may be reclassified when the employee has satisfactorily attained the specified training, education, or experience. Movement to the lead level requires competition.  \nII. DEFINITION  \n","cbCaivKYOS8a3Rfj","https://ap.wps.com/l/cbCaivKYOS8a3Rfj","pdf",141642,"English","# I. INTRODUCTION\n## A. Purpose of This Classification Specification\n## B. Inclusions\n## C. Exclusions\n## D. Entrance Into and Progression Through this Classification\n# II. DEFINITION\n## DMV CUSTOMER SERVICE REPRESENTATIVE ENTRY\n## DMV CUSTOMER SERVICE REPRESENTATIVE","[{\"question\":\"What is the purpose of this classification specification for DMV Customer Service Representatives?\",\"answer\":\"It provides the basic authority and framework for making classification decisions for current and future DMV CSR positions under ER 2.04, Wis. Adm. Code.\"},{\"question\":\"How are classification decisions determined for these positions?\",\"answer\":\"Decisions must be based on the “best fit” of duties compared to the class concepts and definition, using the majority (more than 50%) of work and position analysis methods.\"},{\"question\":\"Which types of positions are excluded from the DMV CSR classifications?\",\"answer\":\"Excluded are management/supervisor roles, positions not located in the specified DMV department, certain motor vehicle program specialist roles, positions focused mainly on shipping and mailing, and any other positions better identified by other classification specifications.\"}]","STATE OF WISCONSIN - Classification Specification - DMV Customer Service Representative | PDF",1789874580]