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It includes expectations for speech, time allowances during the oral rules interview, discreet fault recording, and calm handling of upset applicants. 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Courtesy may be defined as politeness towards, consideration for, and treating a person with dignity.  \nThe tester should try to create a harmonious and stress-free atmosphere by the initial greeting of, and subsequent dealings with the applicant. Applicants may be nervous and self-conscious when in a formal‘exam’ type situation and this may prevent them from performing at their best. While the tester must assess the applicant’s performance, the tester should not contribute in any way to the tension and stress which is inevitably being felt by the applicant.  \nApplicants should be addressed as Mr, Mrs, Miss, Ms. or by their professional title, but it would be in order to use an applicant’s first name if appropriate.  \nIn carrying out their duties, testers should be: -  \n(a) Punctual  \n(b) Formal but friendly - a polite smile should be used on occasions.  \n(c) Low-key and not hurried.  \n(d) Presentable, and should dress in a manner appropriate to the position.  \nDocumentation should be prepared prior to calling an applicant. The tester should go into the waiting area and call the applicant’s name using a pleasant tone of voice. Where there is no response to the initial call, the tester should repeat it if necessary and/or should check regularly for a period to see whether the applicant has in fact attended. The tester should wait for the applicant to respond and should accompany the applicant to the desk.  \nThe tester should introduce each stage of the formalities with the same type of friendly courteous tone of voice and body language, and should make a reasonable amount of eye contact without ‘staring’ at the applicant at any time.  \nThe tester should say ‘please’ and ‘thank you’ from time to time, and should not rush the applicant through the formalities.  \nDuring the oral test on the Rules of The Road, if the applicant is unable to answer a question, the tester should go smoothly to the next question. The tester should try to probe briefly if it is felt that the answer is known, and that the applicant is simply ‘tongue-tied’. A reasonable amount of time should be allowed for the applicant to answer each question.  \nThe tester should not show impatience towards or disapproval of the applicant in any way and the tester’s rate of speech and accent should allow time for the applicant to absorb and understand what is being said. All faults should be recorded discreetly, and the Report ","cbCaiofZXSn2JPOF","https://ap.wps.com/l/cbCaiofZXSn2JPOF","pdf",2054686,27,"English","# Preface\n## Application of Standards for the Practical Test\n## Standard Procedures For Conducting Driving Tests\n### Meeting the Applicant\n### Suspected Impersonation\n### Oral Part of Test\n### At the Vehicle\n### Practical Part of Test\n### Decision and Feedback","[{\"question\":\"What duties and conduct are required of a driving tester when handling an applicant?\",\"answer\":\"The tester should be fair and courteous, create a harmonious and stress-free atmosphere, use polite language, and introduce each stage calmly. The tester must avoid adding tension and should not show impatience or disapproval.\"},{\"question\":\"How should testers handle an applicant who cannot answer a rule-of-the-road question during the oral test?\",\"answer\":\"The tester should move smoothly to the next question, while briefly probing if it seems the answer is known but the applicant is tongue-tied. A reasonable amount of time should be allowed for each response.\"},{\"question\":\"Who is responsible for ensuring the uniform standard is correctly and consistently applied?\",\"answer\":\"The tester is responsible for assessing competency based on the uniform standard set by the Chief Tester and Supervisory Testers. The Chief Tester and Supervisory Testers ensure the standards are applied correctly and uniformly.\"}]","Standard Procedures for Conducting Driving Tests - Driving Test - Official Guidelines | PDF",1789714575,68]