[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-537786-105":3,"detail-sidebar-cat-0-en-105":80,"doc-detail-537786-en":130},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":73,"head_meta":75,"extra_data":77,"updated_unix":79},105,"en","spring-2025-illinois-state-testing-tcm-login-and-technical-issue-guidance","Spring 2025 Illinois State Testing - TCM Login and Technical Issue Guidance","","This document provides critical operational guidance for District and School Test Coordinators regarding technical issues encountered with the ACT Test Coordinator Management (TCM) system during the Spring 2025 Illinois State Testing. It confirms that server stability has been restored and instructs coordinators to resume testing procedures, including logging into TCM and managing test rooms. Specific instructions are provided for handling multiple seal codes caused by repeated login attempts, ensuring student progress is maintained. Coordinators are advised to adjust testing schedules accordingly and are informed that no formal irregularity reports are required for these specific technical interruptions. ACT commits to providing further communication as more details become available.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/exam/","Exam",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/document/spring-2025-illinois-state-testing-tcm-login-and-technical-issue-guidance/537786/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/spring-2025-illinois-state-testing-tcm-login-and-technical-issue-guidance/537786.png","ImageObject",300,407,{"name":42,"@type":43},"nayy☆","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-11-10","2026-10-10",true,{"@type":52,"interactionType":53,"userInteractionCount":33},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"What should schools do if they previously experienced login issues with the TCM system?","Question",{"text":62,"@type":63},"Schools should attempt to log in and open their test rooms again, as server health has improved and testing can now resume as normal.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"How should coordinators handle multiple seal codes for a single subject test?",{"text":67,"@type":63},"If a room was opened multiple times, use the first five seal codes in order to allow students to advance to the next section; student authorization tickets remain unaffected.",{"name":69,"@type":60,"acceptedAnswer":70},"Are schools required to submit an irregularity report for these technical issues?",{"text":71,"@type":63},"No, schools do not need to submit an irregularity report if they experienced these specific technical issues on April 8.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},537786,1792194996,{"code":4,"msg":81,"data":82},"success",[83,87,91,94,99,104,109,114,119,122,126],{"id":22,"doc_module":4,"doc_module_name":25,"category_name":84,"show_sort_weight":85,"slug":86},"Story & Novel",90,"story-novel",{"id":26,"doc_module":4,"doc_module_name":25,"category_name":88,"show_sort_weight":89,"slug":90},"Literature",80,"literature",{"id":33,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":92,"slug":93},70,"exam",{"id":95,"doc_module":4,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},5,"Comic",60,"comic",{"id":100,"doc_module":4,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},6,"Technology",50,"technology",{"id":105,"doc_module":4,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},7,"Healthcare",40,"healthcare",{"id":110,"doc_module":4,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},8,"Research & Report",30,"research-report",{"id":115,"doc_module":4,"doc_module_name":25,"category_name":116,"show_sort_weight":117,"slug":118},9,"Religion & Spirituality",20,"religion-spirituality",{"id":117,"doc_module":4,"doc_module_name":25,"category_name":120,"show_sort_weight":117,"slug":121},"World Cup","world-cup",{"id":123,"doc_module":4,"doc_module_name":25,"category_name":124,"show_sort_weight":123,"slug":125},10,"Lifestyle","lifestyle",{"id":127,"doc_module":4,"doc_module_name":25,"category_name":128,"show_sort_weight":95,"slug":129},19,"General","general",{"code":4,"msg":81,"data":131},{"doc_id":78,"user_id":132,"nickname":42,"user_avatar":133,"doc_module":4,"category_id":33,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":33,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":22,"language":139,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":12,"update_tm":143,"read_time":30,"preview_page_count":4},962090893153,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","From: ACT State Testing \u003C[statetesting@operations.act.org](statetesting@operations.act.org)>  \nSent: Tuesday, April 8, 2025, 10:28 AM  \nTo: ACT Now User Roles: District Test Coordinator, Test Coordinator  \nSubject: IMPORTANT: Logging in to TCM  \n\n| | Spring 2025 Illinois State Testing\u003Cbr>[act.org/stateanddistrict/illinois](act.org/stateanddistrict/illinois) |\n| --- | --- |\n| To: District test coordinators, and school test coordinators\u003Cbr>Role responsible for this activity: School test coordinator We are aware that schools experienced issues either logging in to TCM or with disrupted testing this morning. Server health has improved and schools should attempt to log in and open rooms to administer or resume testing as normal.\u003Cbr>If you experienced issues in TCM with:\u003Cbr>• Logging in: Please log in and open rooms to begin testing\u003Cbr>• Moving rooms forward: Please log back in to TCM and move to the test room where you left off\u003Cbr>For schools who attempted to open TCM test rooms multiple times, rooms may see multiple seal codes for a single subject test. Seal codes allow students to move from one subject to the next. Student authorization tickets are not impacted. Use the first five seal codes, in order, for students to advance to the next section.\u003Cbr>Please adjust testing times accordingly. You do not need to submit an irregularity if you experienced technical issues.\u003Cbr>ACT will provide additional communication about technical issues and specific timing scenarios experienced on April 8 as soon as more information is available.\u003Cbr>If you have questions or need support, please contact ACT Customer Support immediately.\u003Cbr>Sincerely,\u003Cbr>ACT State Testing Team |  |\n|  |  |\n| ACT Customer Support\u003Cbr>Phone: Option 1 for ACT with writing, Option 2 for PreACT 9 Secure and PreACT Secure Contact Us\u003Cbr>\u003Cbr>©2025 by ACT Education Corp. All rights reserved.\u003Cbr>500 ACT Drive, Iowa City, Iowa 52243\u003Cbr>EM23087ILS.CJ20193 |  |","cbCaicIftbPCgfHF","https://ap.wps.com/l/cbCaicIftbPCgfHF","pdf",178930,"English","# TCM Login and Testing Resumption\n## Instructions for TCM Access\n## Handling Seal Code Issues\n## Support and Communication","[{\"question\":\"What should schools do if they previously experienced login issues with the TCM system?\",\"answer\":\"Schools should attempt to log in and open their test rooms again, as server health has improved and testing can now resume as normal.\"},{\"question\":\"How should coordinators handle multiple seal codes for a single subject test?\",\"answer\":\"If a room was opened multiple times, use the first five seal codes in order to allow students to advance to the next section; student authorization tickets remain unaffected.\"},{\"question\":\"Are schools required to submit an irregularity report for these technical issues?\",\"answer\":\"No, schools do not need to submit an irregularity report if they experienced these specific technical issues on April 8.\"}]","Spring 2025 Illinois State Testing - TCM Login and Technical Issue Guidance | PDF",1791605427]