[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-181718-105":59,"doc-detail-181718-en":124},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":117,"head_meta":119,"extra_data":121,"updated_unix":123},105,"en","speaking-checklist-glossary-updated-speaking-2018-criteria-and-interview-skills","Speaking Checklist & Glossary Updated Speaking 2018 - Criteria and Interview Skills","","Speaking checklist and glossary content defining assessment criteria for spoken performance, focusing on intelligibility, fluency, language appropriateness, and grammar resources. Includes guidance on how assessors evaluate clarity of pronunciation and stress, natural sentence rhythm, pacing and appropriate pausing, and the ability to use suitable register and tone for the situation. Also details relationship-building indicators and techniques to support understanding by eliciting patient concerns and picking up cues.",{"@graph":69,"@context":116},[70,84,99],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/speaking-checklist-glossary-updated-speaking-2018-criteria-and-interview-skills/181718/",{"url":83,"name":65,"@type":85,"author":86,"headline":65,"publisher":89,"fileFormat":92,"inLanguage":63,"description":67,"dateModified":93,"datePublished":93,"encodingFormat":92,"isAccessibleForFree":94,"interactionStatistic":95},"DigitalDocument",{"name":87,"@type":88},"Aria Callaghan","Person",{"url":74,"name":90,"@type":91},"DocShare","Organization","application/pdf","2026-09-02",true,{"@type":96,"interactionType":97,"userInteractionCount":4},"InteractionCounter",{"@type":98},"ViewAction",{"@type":100,"mainEntity":101},"FAQPage",[102,108,112],{"name":103,"@type":104,"acceptedAnswer":105},"What does “intelligibility” include in the speaking criteria?","Question",{"text":106,"@type":107},"It covers pronunciation clarity, intonation, stress, rhythm, and accent, including whether words and sounds are produced clearly and final consonants and recognizable vowels are accurate.","Answer",{"name":109,"@type":104,"acceptedAnswer":110},"How is “fluency” assessed?",{"text":111,"@type":107},"Assessors check that speech occurs at a normal rate and flows continuously and smoothly, with pauses or hesitations that are appropriate rather than disruptive false starts or excessive fillers.",{"name":113,"@type":104,"acceptedAnswer":114},"What relationship-building behaviors are emphasized in the interview indicators?",{"text":115,"@type":107},"The document highlights initiating appropriately, demonstrating attentiveness and respect, using a non-judgemental approach, and showing empathy through verbal and non-verbal behaviors such as supportive tone and silence.","https://schema.org",{"og:url":83,"og:type":118,"og:title":65,"og:site_name":90,"og:description":67},"article",{"robots":120,"canonical":83},"index,follow",{"doc_id":122,"site_id":62},181718,1788345708,{"code":4,"msg":5,"data":125},{"doc_id":122,"user_id":126,"nickname":87,"user_avatar":127,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":128,"file_id":129,"file_url":130,"file_type":131,"file_size":132,"view_count":4,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":24,"language":133,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":134,"faqs":135,"seo_title":136,"seo_description":67,"update_tm":123,"read_time":137},962084926284,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","| Intelligibility\u003Cbr>This criterion refers to the ability to produce comprehensible speech. It includes such features as pronunciation, intonation, stress, rhythm and accent. Assessors consider whether the candidate\u003Cbr>• pronounces words/sounds clearly (especially final consonants, recognisable vowels, correct word stress) |\n| --- |\n| • projects/pitches the voice appropriately, without mumbling or slurred speech\u003Cbr>• uses intonation and selective stress effectively / appropriately (to enhance meaning)\u003Cbr>• produces a natural English sentence rhythm.\u003Cbr>NB While L1 accent is to be expected in even the most able candidate, the main point to consider is the extent to which this causes strain for the listener. In many cases, accent poses no impediment to communication. |\n| Fluency\u003Cbr>This criterion refers to the rate and flow of speech. Assessors consider whether the candidate speaks\u003Cbr>• at a normal rate (not too fast or too slow) that can be easily understood\u003Cbr>• continuously and smoothly, with pauses or hesitations that are situationally appropriate, rather than a sign of searching for words or structures (indicated by disruptive false starts, excessive use of fillers, or unnecessary repetition of words or phrases) . |\n| Appropriateness of Language\u003Cbr>This criterion refers to the ability to use language, register and tone that are suitable for the situation and the patient. In particular, assessors consider whether the candidate\u003Cbr>• uses expressions comprehensible to a lay person in explaining technical procedures or medical conditions (are inappropriate choices a barrier to communication?)\u003Cbr>• adopts a tone of voice suitable to the situation, with the flexibility to adapt as necessary. |\n| Resources of Grammar and Expression |\n| This criterion refers to the range and accuracy of the candidate’s linguistic repertoire. Assessors consider whether\u003Cbr>• the candidate’s vocabulary and control of grammatical expression are adequate to express necessary ideas clearly and unambiguously, and whether any deficits form a barrier to communication\u003Cbr>• the candidate can paraphrase when required\u003Cbr>• the candidate has the capacity to maintain longer utterances rather than single sentences, with appropriate use of cohesive devices\u003Cbr>• can use idiomatic expressions accurately. |\n\n| A. Indicators of relationship building |  |  |\n| --- | --- | --- |\n| A1 | Initiating the interaction appropriately (greeting, introductions , nature of interview) | Initiating the interview appropriately helps establish rapport and a supportive environment. Initiation involves greeting the patient, introducing yourself, clarifying the patient’s name and clarifying your role in their care. The nature of the interview can be explained and if necessary negotiated. |\n| A2 | Demonstrating an attentive and respectful attitude | Throughout the interview, demonstrating attentiveness and respect establishes trust with the patient , lays down the foundation for a collaborative relationship and ensures that the patient understands your motivation to help. Examples of such behaviour would include attending to the patient’s comfort , asking permission and consent to proceed, and being sensitive to potentially embarrassing or distressing matters. |\n| A3 | Demonstrating a non-judgemental approach | Accepting the patient’s perspective and views reassuringly and non-judgementally without initial rebuttal is a key component of relationship building. A judgemental response to patients’ ideas and concerns devalues their contributions. A non-judgemental response would include accepting the patient’s perspective and acknowledging the legitimacy of the patient to hold their own views and feelings. |\n| A4 | Showing empathy for\u003Cbr>feelings/predicament/emotional state | Empathy is one of the key skills of building the relationship. Empathy involves the understanding and sensitive appreciation of another person’s predicament or feelings and the communication of that understanding back to ","cbCaidTdEEmukCIe","https://ap.wps.com/l/cbCaidTdEEmukCIe","pdf",237907,"English","# Intelligibility\n# Fluency\n# Appropriateness of Language\n# Resources of Grammar and Expression\n# A. Indicators of relationship building\n## A1 Initiating the interaction appropriately\n## A2 Demonstrating an attentive and respectful attitude\n## A3 Demonstrating a non-judgemental approach\n## A4 Showing empathy for feelings/predicament/emotional state\n# B. Indicators of understanding and incorporating the patient’s perspective\n## B1 Eliciting and exploring patient’s ideas/concerns/expectations\n## B2 Picking up the patient’s cues\n## B3 Relating explanations to elicited ideas/concerns/expectations","[{\"question\":\"What does “intelligibility” include in the speaking criteria?\",\"answer\":\"It covers pronunciation clarity, intonation, stress, rhythm, and accent, including whether words and sounds are produced clearly and final consonants and recognizable vowels are accurate.\"},{\"question\":\"How is “fluency” assessed?\",\"answer\":\"Assessors check that speech occurs at a normal rate and flows continuously and smoothly, with pauses or hesitations that are appropriate rather than disruptive false starts or excessive fillers.\"},{\"question\":\"What relationship-building behaviors are emphasized in the interview indicators?\",\"answer\":\"The document highlights initiating appropriately, demonstrating attentiveness and respect, using a non-judgemental approach, and showing empathy through verbal and non-verbal behaviors such as supportive tone and silence.\"}]","Speaking Checklist & Glossary Updated Speaking 2018 - Criteria and Interview Skills | PDF",13]