[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-269741-105":59,"doc-detail-269741-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","spam-and-phishing-at-charles-darwin-university","Spam and Phishing at Charles Darwin University","","Training transcript explaining spam and phishing emails at Charles Darwin University, including how recipients can identify suspicious messages. It covers the scale of spam/phishing, risks when an account is compromised, and how compromised accounts lead to emails being blacklisted and blocked by other organisations. The presentation details ITMS countermeasures such as email scanning, greylisting, blacklist subscription and manual blocking, plus staff education to protect credentials.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/spam-and-phishing-at-charles-darwin-university/269741/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/spam-and-phishing-at-charles-darwin-university/269741.png","ImageObject",300,407,{"name":92,"@type":93},"Olivia Brown","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-09-18","2026-09-15",true,{"@type":102,"interactionType":103,"userInteractionCount":14},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the difference between spam and phishing emails?","Question",{"text":112,"@type":113},"Spam is unwanted email sent to recipients. Phishing emails try to obtain usernames and passwords or use links to websites that request login credentials.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What happens when an account is compromised at CDU?",{"text":117,"@type":113},"A compromised account starts sending spam emails. CDU can then be added to blacklists, causing all CDU emails to be blocked by other subscribed organisations.",{"name":119,"@type":110,"acceptedAnswer":120},"How does ITMS reduce spam and phishing, and why can’t it block everything?",{"text":121,"@type":113},"ITMS scans incoming emails for spam, viruses and Trojans, uses greylisting, subscribes to blacklists, and manually blocks remaining malicious emails. Filtering is not 100% dependable because stricter filtering could block legitimate emails, and filters need time to be updated.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},269741,1789453768,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":14,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":81,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":129,"read_time":39},16904993612988,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","Spam and Phishing at Charles Darwin University Transcript  \n0:00 Welcome to this presentation on Spam and Phishing at Charles Darwin University.  \n0:05 In this presentation, we will be talking about what spam and phishing emails are.  \n0:10 The scale of the problem.  \n0:11 The consequences of replying to those emails  \n0:15 What ITMS does about spam and phishing  \n0:17 How to recognise them and  \n0:18 How you can help us.  \n0:20 So, what is spam and phishing?  \n0:23 Spam are emails that sent to a recipient that are not wanted, similar to the junk mail you would get in your home letterbox.  \n0:32 and phishing are emails asking for your username and password or with links to websites that ask you to login with your username and password.  \n0:41 So how big is the problem?  \n0:44 CDU receives a large volume of emails every day and a big percentage of those are spam and phishing emails.  \n0:52 It is estimated that 60% of global emails are spam and phishing.  \n0:58 Spam and phishing emails are a global problem.  \n1:01 A problem faced by all large organisations.  \n1:04 A risk to an organisations status and reputation.  \n1:08 A waste of an organisations resources and are  \n1:11 Just plain annoying.  \n1:13 So what happens when an account is compromised?  \n1:16 A compromised CDU account starts to send out emails, spam.  \n1:20 Compromised means it has been taken over they’ve got you username and password and they’ve started using it for themselves.  \n1:28 The keepers of the blacklists, identify these emails as coming from CDU.  \n1:34 CDU is added to the blacklists. This results in all emails from CDU being blocked not just those of the account the emails are being sent from but all of them. Being on a blacklist is abad thing.  \n1:49 Other organisations and government departments subscribe to these same black lists and also block all CDU emails.  \n1:57 Emails from CDU are either bounced or rejected by those additional organisations.  \n2:02 And everyone at CDU is unhappy because their emails aren’t getting through and the people they want to talk they’re not getting those emails.  \n2:11 So what are the consequences?  \n2:14 All CDU staff are inconvenienced.  \n2:18 Emails from staff and students are being delayed.  \n2:22 ITMS has to spend time and effort getting CDU off those blacklists and  \n2:28 the reputation of CDU is placed at risk, as we start to get a reputation as being an origin of spam.  \n2:36 So what does ITMS do about it?  \n2:38 We scan all emails coming into CDU for spam, viruses and Trojans.  \n2:45 We use graylisting, this is where a suspect email is initially blocked, which stops spam emails, but legitimate email retry and are allowed through on their second attempt.  \n2:57 We subscribe to those same blacklists that we’re trying to stay off of and  \n3:03 when identified we manually block emails that manage to get through all of the above.  \n3:08 We educate staff not to give out usernames and passwords so those accounts are not compromised in the first place.  \n3:16 If we see any large emails being sent out we flag those accounts and we check them to make sure they are actually legitimate.  \n3:24 So why can’t ITMS block all spam?  \n3:26 The process is automated and the filtering employed is not 100% dependable.  \n3:31 If the filtering were stricter, legitimate emails would be blocked and then we would behaving complaints from people that their email weren’t getting through.  \n3:39 Spammers adapt to how the filters operate and learn how to beat them, so it’s a bit of a competition between the spammers and the people that make up the filters.  \n3:49 And the filters need time to be updated. We get the filters from the people that maintain them and it takes a little bit of time for us to put them into place.  \n3:59 So how can I recognise spam?  \n4:02 Ask yourself “Am I expecting this email?”  \n4:06 Check the senders email address. Do you recognise it? It is something you’ve seen before.  \n4:12 Does the language of the email have a ","cbCaierkEVoUgdAs","https://ap.wps.com/l/cbCaierkEVoUgdAs","pdf",200536,"English","# Spam and Phishing Overview\n## What Spam and Phishing Are\n## Scale and Consequences at CDU\n## What ITMS Does\n## Why Filtering Cannot Be Perfect\n# Recognising Suspicious Emails\n## How to Spot Spam\n## Example Phishing Emails\n## Clues from Web Addresses","[{\"question\":\"What is the difference between spam and phishing emails?\",\"answer\":\"Spam is unwanted email sent to recipients. Phishing emails try to obtain usernames and passwords or use links to websites that request login credentials.\"},{\"question\":\"What happens when an account is compromised at CDU?\",\"answer\":\"A compromised account starts sending spam emails. CDU can then be added to blacklists, causing all CDU emails to be blocked by other subscribed organisations.\"},{\"question\":\"How does ITMS reduce spam and phishing, and why can’t it block everything?\",\"answer\":\"ITMS scans incoming emails for spam, viruses and Trojans, uses greylisting, subscribes to blacklists, and manually blocks remaining malicious emails. Filtering is not 100% dependable because stricter filtering could block legitimate emails, and filters need time to be updated.\"}]","Spam and Phishing at Charles Darwin University | PDF"]